shoe store
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Journeys in Denver (500 16th St Mall, CO 80202)
About:
Teen-oriented chain supplying casual, surf-&-skate-inspired clothes, shoes & accessories.
Journeys is located in Denver (Colorado state) on the street of 500 16th St Mall. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17209325464. You can get more information from their website: https://www.journeys.com/store/journeys-denver-pavilions. The coordinates that you can use in navigation applications to get to find Journeys quickly are 39.743422, -104.991237. Scroll down to find out opening hours, reviews and other important information about Journeys.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Cheques
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
cleve
I wasn't pleased with customer service, On the 16th street mall, Maybe because I was a black man.
07.2022cleve
I wasn't pleased with customer service, On the 16th street mall, Maybe because I was a black man.
07.2022cleve
I wasn't pleased with customer service, On the 16th street mall, Maybe because I was a black man.
07.2022Sean
This manager is racist. If you are of color, treatment is different according to the manager on duty @ 05.26.2022. Call to corporate is made. Call to local news , made.
06.2022Sean
This manager is racist. If you are of color, treatment is different according to the manager on duty @ 05.26.2022. Call to corporate is made. Call to local news , made.
06.2022Sean
This manager is racist. If you are of color, treatment is different according to the manager on duty @ 05.26.2022. Call to corporate is made. Call to local news , made.
06.2022Meghann
I usually love this location. Every time I’ve shopped here it’s been a great experience, super friendly service, really helpful employees, just all in all great. Yesterday my partner and I walked into the store in the afternoon and we weren’t greeted, no one asked if we needed help it was just two young women leaned against the register with their arms crossed just looking at us. It was so incredibly uncomfortable and I told my partner I was over it and we left without even spending two minutes in the store. We were the only two people in there at that point and now I can see why. I’ll definitely be visiting a new place to buy shoes now after this weird, unfriendly, uncomfortable experience.
12.2021Meghann
I usually love this location. Every time I’ve shopped here it’s been a great experience, super friendly service, really helpful employees, just all in all great. Yesterday my partner and I walked into the store in the afternoon and we weren’t greeted, no one asked if we needed help it was just two young women leaned against the register with their arms crossed just looking at us. It was so incredibly uncomfortable and I told my partner I was over it and we left without even spending two minutes in the store. We were the only two people in there at that point and now I can see why. I’ll definitely be visiting a new place to buy shoes now after this weird, unfriendly, uncomfortable experience.
12.2021Meghann
I usually love this location. Every time I’ve shopped here it’s been a great experience, super friendly service, really helpful employees, just all in all great. Yesterday my partner and I walked into the store in the afternoon and we weren’t greeted, no one asked if we needed help it was just two young women leaned against the register with their arms crossed just looking at us. It was so incredibly uncomfortable and I told my partner I was over it and we left without even spending two minutes in the store. We were the only two people in there at that point and now I can see why. I’ll definitely be visiting a new place to buy shoes now after this weird, unfriendly, uncomfortable experience.
12.2021Brandi
Easy to get in and out. It's a small store but they were quick to help me in and out. They offered to upsell some branded related items, but not in an annoying way. The associate suggested I tried the shoes on while in the store which turned out to be an excellent call. Thanks for that 😊 I'd come back for the product selection and service. Thanks for the good experience.
08.2021Brandi
Easy to get in and out. It's a small store but they were quick to help me in and out. They offered to upsell some branded related items, but not in an annoying way. The associate suggested I tried the shoes on while in the store which turned out to be an excellent call. Thanks for that 😊 I'd come back for the product selection and service. Thanks for the good experience.
08.2021Brandi
Easy to get in and out. It's a small store but they were quick to help me in and out. They offered to upsell some branded related items, but not in an annoying way. The associate suggested I tried the shoes on while in the store which turned out to be an excellent call. Thanks for that 😊 I'd come back for the product selection and service. Thanks for the good experience.
08.2021Sean
Solid place to find some good shoes. They offer most well known brands aside from Nike and can order any shoe they don't have in stock to be sent to your preferred address. The staff is respectful and are willing to help find what you need, especially now that the pandemic has caused a drop in foot traffic around the 16th St Mall.
08.2020Victor
Staff is super helpful. Did not pressure sell but did explain accessories available. I explained what I was looking for and they made recommendations even pointing out items that were on sale or lower in price. No pressure sales. They happly brought out like 4 pair of shoes.
08.2020Paul
Fast and friendly visit. Ebony was super nice knowledgable, helping me navigate which shoes were made without animal products and recommended a good spray to keep my new shoes in good shape. I wasn't made to feel uncomfortable when I wasn't interested in the upsell on socks, which is something I dread when shopping in retail.
08.2020Kendall
I got attentive service right as I walked in, and the people working there were fun and conversational as a bonus. The staff member I talked to knew immediately what I was asking for, and engaged in nice conversation about other models from the same brand. Very knowledgeable staff.
08.2020Sean
Solid place to find some good shoes. They offer most well known brands aside from Nike and can order any shoe they don't have in stock to be sent to your preferred address. The staff is respectful and are willing to help find what you need, especially now that the pandemic has caused a drop in foot traffic around the 16th St Mall.
08.2020Victor
Staff is super helpful. Did not pressure sell but did explain accessories available. I explained what I was looking for and they made recommendations even pointing out items that were on sale or lower in price. No pressure sales. They happly brought out like 4 pair of shoes.
08.2020Paul
Fast and friendly visit. Ebony was super nice knowledgable, helping me navigate which shoes were made without animal products and recommended a good spray to keep my new shoes in good shape. I wasn't made to feel uncomfortable when I wasn't interested in the upsell on socks, which is something I dread when shopping in retail.
08.2020Sean
Solid place to find some good shoes. They offer most well known brands aside from Nike and can order any shoe they don't have in stock to be sent to your preferred address. The staff is respectful and are willing to help find what you need, especially now that the pandemic has caused a drop in foot traffic around the 16th St Mall.
08.2020Kendall
I got attentive service right as I walked in, and the people working there were fun and conversational as a bonus. The staff member I talked to knew immediately what I was asking for, and engaged in nice conversation about other models from the same brand. Very knowledgeable staff.
08.2020Victor
Staff is super helpful. Did not pressure sell but did explain accessories available. I explained what I was looking for and they made recommendations even pointing out items that were on sale or lower in price. No pressure sales. They happly brought out like 4 pair of shoes.
08.2020Paul
Fast and friendly visit. Ebony was super nice knowledgable, helping me navigate which shoes were made without animal products and recommended a good spray to keep my new shoes in good shape. I wasn't made to feel uncomfortable when I wasn't interested in the upsell on socks, which is something I dread when shopping in retail.
08.2020Kendall
I got attentive service right as I walked in, and the people working there were fun and conversational as a bonus. The staff member I talked to knew immediately what I was asking for, and engaged in nice conversation about other models from the same brand. Very knowledgeable staff.
08.2020Sunshine
Hands down WORST customer service experience of MY LIFE!! Walked in & 2 employees were on their cell phones, actually thought they were other customers. 10 minutes & not 1 offer to help so I took the shoe back & asked for my size. They seemed irritated to have to actually work & be interrupted from their cell phones. Then she brought out 1 size I asked for and a size smaller & proceeded to take the shoe back to the display. I open the box & it's only 1 shoe so I asked her & she said "yeah the other one's up front" while ROLLING HER EYES!!! I walked out & would never return to this place. The absolute lack of customer service was appalling.
08.2019Sunshine
Hands down WORST customer service experience of MY LIFE!! Walked in & 2 employees were on their cell phones, actually thought they were other customers. 10 minutes & not 1 offer to help so I took the shoe back & asked for my size. They seemed irritated to have to actually work & be interrupted from their cell phones. Then she brought out 1 size I asked for and a size smaller & proceeded to take the shoe back to the display. I open the box & it's only 1 shoe so I asked her & she said "yeah the other one's up front" while ROLLING HER EYES!!! I walked out & would never return to this place. The absolute lack of customer service was appalling.
08.2019Sunshine
Hands down WORST customer service experience of MY LIFE!! Walked in & 2 employees were on their cell phones, actually thought they were other customers. 10 minutes & not 1 offer to help so I took the shoe back & asked for my size. They seemed irritated to have to actually work & be interrupted from their cell phones. Then she brought out 1 size I asked for and a size smaller & proceeded to take the shoe back to the display. I open the box & it's only 1 shoe so I asked her & she said "yeah the other one's up front" while ROLLING HER EYES!!! I walked out & would never return to this place. The absolute lack of customer service was appalling.
08.2019Cassandra
I am very confused by the reviews saying the sales people are bad here.. I unfortunately didn't catch his name, but whoever the young man was working the opening shift at 10am today (April 13) was AMAZING. Very knowledgeable. I told him what I was looking for in a shoe, plus my size, and he knew the store's selection inside and out! If I grabbed a shoe, he'd either run to the back to get it in my size or say (without even needing to check) a polite, "I'm sorry but the largest that one comes in is a 7." He worked with my budget and was very patient and helpful. I really wish I caught his name, but I really wanted his manager or boss to know he's doing a fantastic job! Thanks!
08.2018Cassandra
I am very confused by the reviews saying the sales people are bad here.. I unfortunately didn't catch his name, but whoever the young man was working the opening shift at 10am today (April 13) was AMAZING. Very knowledgeable. I told him what I was looking for in a shoe, plus my size, and he knew the store's selection inside and out! If I grabbed a shoe, he'd either run to the back to get it in my size or say (without even needing to check) a polite, "I'm sorry but the largest that one comes in is a 7." He worked with my budget and was very patient and helpful. I really wish I caught his name, but I really wanted his manager or boss to know he's doing a fantastic job! Thanks!
08.2018Cassandra
I am very confused by the reviews saying the sales people are bad here.. I unfortunately didn't catch his name, but whoever the young man was working the opening shift at 10am today (April 13) was AMAZING. Very knowledgeable. I told him what I was looking for in a shoe, plus my size, and he knew the store's selection inside and out! If I grabbed a shoe, he'd either run to the back to get it in my size or say (without even needing to check) a polite, "I'm sorry but the largest that one comes in is a 7." He worked with my budget and was very patient and helpful. I really wish I caught his name, but I really wanted his manager or boss to know he's doing a fantastic job! Thanks!
08.2018