shoe store Closed Now

Journeys in Denver (500 16th St Mall, CO 80202)

3.4 (30 reviews)

About:

Journeys Logo

Teen-oriented chain supplying casual, surf-&-skate-inspired clothes, shoes & accessories.


Journeys is located in Denver (Colorado state) on the street of 500 16th St Mall. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17209325464. You can get more information from their website: https://www.journeys.com/store/journeys-denver-pavilions. The coordinates that you can use in navigation applications to get to find Journeys quickly are 39.743422, -104.991237. Scroll down to find out opening hours, reviews and other important information about Journeys.

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Available amenities

Crowd

  • LGBTQ+ friendly

Payments

  • Cheques
  • Debit cards
  • NFC mobile payments

Planning

  • Quick visit

Accessibility

  • Wheelchair-accessible lift
  • Wheelchair-accessible entrance
  • Wheelchair-accessible car park

Service options

  • In-store pickup
  • In-store shopping

Unavailable amenities

Service options

  • Delivery

Categories

Tags

FAQ

Are the opening hours of Journeys up to date? Is the place part of a chain store? Journeys is my place. Can I manage it? What categories is Journeys listed in? How is Journeys rated? What is the address of Journeys? How to Get in Touch With Journeys?

Gallery - Photos

Reviews about Journeys - 30

cleve

I wasn't pleased with customer service, On the 16th street mall, Maybe because I was a black man.

07.2022

cleve

I wasn't pleased with customer service, On the 16th street mall, Maybe because I was a black man.

07.2022

cleve

I wasn't pleased with customer service, On the 16th street mall, Maybe because I was a black man.

07.2022

Sean

This manager is racist. If you are of color, treatment is different according to the manager on duty @ 05.26.2022. Call to corporate is made. Call to local news , made.

06.2022

Sean

This manager is racist. If you are of color, treatment is different according to the manager on duty @ 05.26.2022. Call to corporate is made. Call to local news , made.

06.2022

Sean

This manager is racist. If you are of color, treatment is different according to the manager on duty @ 05.26.2022. Call to corporate is made. Call to local news , made.

06.2022

Meghann

I usually love this location. Every time I’ve shopped here it’s been a great experience, super friendly service, really helpful employees, just all in all great. Yesterday my partner and I walked into the store in the afternoon and we weren’t greeted, no one asked if we needed help it was just two young women leaned against the register with their arms crossed just looking at us. It was so incredibly uncomfortable and I told my partner I was over it and we left without even spending two minutes in the store. We were the only two people in there at that point and now I can see why. I’ll definitely be visiting a new place to buy shoes now after this weird, unfriendly, uncomfortable experience.

12.2021

Meghann

I usually love this location. Every time I’ve shopped here it’s been a great experience, super friendly service, really helpful employees, just all in all great. Yesterday my partner and I walked into the store in the afternoon and we weren’t greeted, no one asked if we needed help it was just two young women leaned against the register with their arms crossed just looking at us. It was so incredibly uncomfortable and I told my partner I was over it and we left without even spending two minutes in the store. We were the only two people in there at that point and now I can see why. I’ll definitely be visiting a new place to buy shoes now after this weird, unfriendly, uncomfortable experience.

12.2021

Meghann

I usually love this location. Every time I’ve shopped here it’s been a great experience, super friendly service, really helpful employees, just all in all great. Yesterday my partner and I walked into the store in the afternoon and we weren’t greeted, no one asked if we needed help it was just two young women leaned against the register with their arms crossed just looking at us. It was so incredibly uncomfortable and I told my partner I was over it and we left without even spending two minutes in the store. We were the only two people in there at that point and now I can see why. I’ll definitely be visiting a new place to buy shoes now after this weird, unfriendly, uncomfortable experience.

12.2021

Brandi

Easy to get in and out. It's a small store but they were quick to help me in and out. They offered to upsell some branded related items, but not in an annoying way. The associate suggested I tried the shoes on while in the store which turned out to be an excellent call. Thanks for that 😊 I'd come back for the product selection and service. Thanks for the good experience.

08.2021

Brandi

Easy to get in and out. It's a small store but they were quick to help me in and out. They offered to upsell some branded related items, but not in an annoying way. The associate suggested I tried the shoes on while in the store which turned out to be an excellent call. Thanks for that 😊 I'd come back for the product selection and service. Thanks for the good experience.

08.2021

Brandi

Easy to get in and out. It's a small store but they were quick to help me in and out. They offered to upsell some branded related items, but not in an annoying way. The associate suggested I tried the shoes on while in the store which turned out to be an excellent call. Thanks for that 😊 I'd come back for the product selection and service. Thanks for the good experience.

08.2021

Sean

Solid place to find some good shoes. They offer most well known brands aside from Nike and can order any shoe they don't have in stock to be sent to your preferred address. The staff is respectful and are willing to help find what you need, especially now that the pandemic has caused a drop in foot traffic around the 16th St Mall.

08.2020

Victor

Staff is super helpful. Did not pressure sell but did explain accessories available. I explained what I was looking for and they made recommendations even pointing out items that were on sale or lower in price. No pressure sales. They happly brought out like 4 pair of shoes.

08.2020

Paul

Fast and friendly visit. Ebony was super nice knowledgable, helping me navigate which shoes were made without animal products and recommended a good spray to keep my new shoes in good shape. I wasn't made to feel uncomfortable when I wasn't interested in the upsell on socks, which is something I dread when shopping in retail.

08.2020

Kendall

I got attentive service right as I walked in, and the people working there were fun and conversational as a bonus. The staff member I talked to knew immediately what I was asking for, and engaged in nice conversation about other models from the same brand. Very knowledgeable staff.

08.2020

Sean

Solid place to find some good shoes. They offer most well known brands aside from Nike and can order any shoe they don't have in stock to be sent to your preferred address. The staff is respectful and are willing to help find what you need, especially now that the pandemic has caused a drop in foot traffic around the 16th St Mall.

08.2020

Victor

Staff is super helpful. Did not pressure sell but did explain accessories available. I explained what I was looking for and they made recommendations even pointing out items that were on sale or lower in price. No pressure sales. They happly brought out like 4 pair of shoes.

08.2020

Paul

Fast and friendly visit. Ebony was super nice knowledgable, helping me navigate which shoes were made without animal products and recommended a good spray to keep my new shoes in good shape. I wasn't made to feel uncomfortable when I wasn't interested in the upsell on socks, which is something I dread when shopping in retail.

08.2020

Sean

Solid place to find some good shoes. They offer most well known brands aside from Nike and can order any shoe they don't have in stock to be sent to your preferred address. The staff is respectful and are willing to help find what you need, especially now that the pandemic has caused a drop in foot traffic around the 16th St Mall.

08.2020

Kendall

I got attentive service right as I walked in, and the people working there were fun and conversational as a bonus. The staff member I talked to knew immediately what I was asking for, and engaged in nice conversation about other models from the same brand. Very knowledgeable staff.

08.2020

Victor

Staff is super helpful. Did not pressure sell but did explain accessories available. I explained what I was looking for and they made recommendations even pointing out items that were on sale or lower in price. No pressure sales. They happly brought out like 4 pair of shoes.

08.2020

Paul

Fast and friendly visit. Ebony was super nice knowledgable, helping me navigate which shoes were made without animal products and recommended a good spray to keep my new shoes in good shape. I wasn't made to feel uncomfortable when I wasn't interested in the upsell on socks, which is something I dread when shopping in retail.

08.2020

Kendall

I got attentive service right as I walked in, and the people working there were fun and conversational as a bonus. The staff member I talked to knew immediately what I was asking for, and engaged in nice conversation about other models from the same brand. Very knowledgeable staff.

08.2020

Sunshine

Hands down WORST customer service experience of MY LIFE!! Walked in & 2 employees were on their cell phones, actually thought they were other customers. 10 minutes & not 1 offer to help so I took the shoe back & asked for my size. They seemed irritated to have to actually work & be interrupted from their cell phones. Then she brought out 1 size I asked for and a size smaller & proceeded to take the shoe back to the display. I open the box & it's only 1 shoe so I asked her & she said "yeah the other one's up front" while ROLLING HER EYES!!! I walked out & would never return to this place. The absolute lack of customer service was appalling.

08.2019

Sunshine

Hands down WORST customer service experience of MY LIFE!! Walked in & 2 employees were on their cell phones, actually thought they were other customers. 10 minutes & not 1 offer to help so I took the shoe back & asked for my size. They seemed irritated to have to actually work & be interrupted from their cell phones. Then she brought out 1 size I asked for and a size smaller & proceeded to take the shoe back to the display. I open the box & it's only 1 shoe so I asked her & she said "yeah the other one's up front" while ROLLING HER EYES!!! I walked out & would never return to this place. The absolute lack of customer service was appalling.

08.2019

Sunshine

Hands down WORST customer service experience of MY LIFE!! Walked in & 2 employees were on their cell phones, actually thought they were other customers. 10 minutes & not 1 offer to help so I took the shoe back & asked for my size. They seemed irritated to have to actually work & be interrupted from their cell phones. Then she brought out 1 size I asked for and a size smaller & proceeded to take the shoe back to the display. I open the box & it's only 1 shoe so I asked her & she said "yeah the other one's up front" while ROLLING HER EYES!!! I walked out & would never return to this place. The absolute lack of customer service was appalling.

08.2019

Cassandra

I am very confused by the reviews saying the sales people are bad here.. I unfortunately didn't catch his name, but whoever the young man was working the opening shift at 10am today (April 13) was AMAZING. Very knowledgeable. I told him what I was looking for in a shoe, plus my size, and he knew the store's selection inside and out! If I grabbed a shoe, he'd either run to the back to get it in my size or say (without even needing to check) a polite, "I'm sorry but the largest that one comes in is a 7." He worked with my budget and was very patient and helpful. I really wish I caught his name, but I really wanted his manager or boss to know he's doing a fantastic job! Thanks!

08.2018

Cassandra

I am very confused by the reviews saying the sales people are bad here.. I unfortunately didn't catch his name, but whoever the young man was working the opening shift at 10am today (April 13) was AMAZING. Very knowledgeable. I told him what I was looking for in a shoe, plus my size, and he knew the store's selection inside and out! If I grabbed a shoe, he'd either run to the back to get it in my size or say (without even needing to check) a polite, "I'm sorry but the largest that one comes in is a 7." He worked with my budget and was very patient and helpful. I really wish I caught his name, but I really wanted his manager or boss to know he's doing a fantastic job! Thanks!

08.2018

Cassandra

I am very confused by the reviews saying the sales people are bad here.. I unfortunately didn't catch his name, but whoever the young man was working the opening shift at 10am today (April 13) was AMAZING. Very knowledgeable. I told him what I was looking for in a shoe, plus my size, and he knew the store's selection inside and out! If I grabbed a shoe, he'd either run to the back to get it in my size or say (without even needing to check) a polite, "I'm sorry but the largest that one comes in is a 7." He worked with my budget and was very patient and helpful. I really wish I caught his name, but I really wanted his manager or boss to know he's doing a fantastic job! Thanks!

08.2018

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Opening Hours:

Closed Now
  • Monday 10:00 AM - 8:00 PM
  • Tuesday 10:00 AM - 8:00 PM
  • Wednesday 10:00 AM - 8:00 PM
  • Thursday 10:00 AM - 8:00 PM
  • Friday 10:00 AM - 9:00 PM
  • Saturday 10:00 AM - 9:00 PM
  • Sunday 11:00 AM - 6:30 PM

Ratings:

  • google logo
    4
    Total votes: 54
    Votes distribution:
    1: 10
    2: 0
    3: 3
    4: 9
    5: 32

Location/Contacts:

Network:

  • Journeys Logo
    This place is part of the Journeys. This chain has places in other locations.

Popular Hours:

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:
Place last updated at: 03-09-2022 15:31:16