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UPS Customer Center in Homestead (14200 SW 256th St, FL 33032)
About:
Visit UPS Customer Center in HOMESTEAD, a self-service location to drop off pre-packaged pre-labeled shipments, create a new shipment using a self-service kiosk, print mobile shipping labels, and utilize Hold for Pick Up services. Usually located on-site at UPS distribution or operation facilities.
UPS Customer Center is located in Homestead (Florida state) on the street of 14200 SW 256th St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1888-742-5877. You can get more information from their website: https://locations.ups.com/us/en/fl/homestead/customer-center-005763.html. The coordinates that you can use in navigation applications to get to find UPS Customer Center quickly are 25.528281, -80.421612. Scroll down to find out opening hours, reviews and other important information about UPS Customer Center.
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- Delivery
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Frantiska
employees working in this office close before 5:00pm. I have arrived at 4:50 pm and they have not wanted to attend to me because they are already closed, and the employee is still there. very bad customer service
10.2022Doris
Friendly staff and very convenient hours thank you so much for staying open late!
07.2022Joseph
They Don't sell packaging supplies here. They Don't accept cash here. You can pay and ship a package from here.
07.2022joyce
Lack of knowledge.. they “attempted” to deliver last week and then slapped a label on for the access point and couldn’t deliver there bc signature was needed, and slapped ANOTHER label on to deliver back to our address and only had the Avenue and zip code 🤦♀️🤦♀️ we had to drive to the warehouse to pick it up and still waited 30min while they searched !
06.2022Jacqueline
For the past 3 years, whenever I visit this location, I am waited on by the same woman. She is the best! Her warm personality is a credit to the organization. She is always helpful and genuinely endearing. She deserves something to acknowledge the wonderful service she provides on a consistent basis.
11.2021Rodrigo
My first job was as a UPS helper driver and I've never had any issue with them in before. I loved the brown....but what I experienced today at this location was the worst customer service interaction I've ever witnessed. Our business opens at 12pm, but I did not specify this for the package, and the driver left the notice indicating attempted delivery and instructions to pick it up at a UPS location 10 minutes away. Understood. I called and was told "re-delivery is not available for this package today" and the only way to get it today is going to my local UPS customer center, but they won't open until later and to expect a call. Eventually a private number calls to tell me I *must arrive before 8pm* if I want to get my package, and I must bring a release letter from my employer to release the package to me...so I bend over backwards to get the letter and request to leave 30 mins early to arrive at the UPS customer center on time... I got there at 7:50pm only to be told by a rude woman "he ain't gonna be here til 9"...when I asked if there's any way he's still on the road and able to bring the package to the location she sighed and said "lemme see" and began typing on her computer. My experience working at UPS and common sense told me that she must be messaging the driver, and because she eventually said "he says yeah, maybe" and I should expect the package tonight, but it wasn't guaranteed...when I started asking more questions about the process, if she could contact the driver and tell him I am here but on the way back, and despite the fact that we "close at 8" me or someone will be there past business hours, and this whole situation is ridiculous...she brushed me off and said "i have to get going to my destination"...I immediately contacted customer service, and eventually spoke to a supervisor, but while on hold (and after driving back to work) I was notified that the package will arrive Monday. At this point I asked to speak to the supervisor's supervisor while I drove back to the UPS customer center. I figured there must be a supervisor on duty willing to help in this unconventional situation (I still had hope in UPS customer service...) outside of their normal hours, and the supervisor on the phone agreed, and said she will contact a manager on duty right now to bring the package out since I had already driven there twice... While on hold I spoke to the VERY friendly security guard and explained the situation.... He was sympathetic to my cause and agreed that my situation was absurd, but did his due diligence as a security guard because I was there outside of normal business hours...right then the supervisor comes back from hold and actually ASKED ME to ask the security guard if he had a radio, or some form of contact to the manager on duty because they were not answering either of the 2 phone numbers she was calling...he did not. Had someone picked up the phone inside, I would have my package now and wouldnt ever feel the need for the review, but at this point it was painfully obvious that this center is managed beyond poorly, and I was now FURIOUS not even about my package, but God forbid something were to happen to this lovely elderly gentleman who could be my grandpa, and he has no way to contact any help during an emergency! This whole situation reached a height of absurdity that I had nothing else to do but laugh it off, at least I have something to rant about to my friends and laugh about. I managed to make arrangements for the weekend without my package (a PC) but the inconvenience, and my attempt at remediation bringing the CRITICAL FLAWS of this ups customer center to light. I do not know the name of the woman who contacted me and was unhelpful when I first arrived...I know customer service can be challenging, but she is in need of re-training immediately. I will never use UPS as my preferred shipping ever again.
11.2021Yocelyn
The man there was rude whoever he was. Didn’t want to attend us. And they were just looking at me while I was trying to grab their attention to ask a question. I was knocking on the door because it was closed. And they just ignored me I felt disrespected. After about ten minutes some guy just gives me hand signals saying their closed. Like I was so mad. they should’ve said that earlier instead of making me look like an idiot banging on the door. Thanks a lot unknown man. 😐
11.2021michael
I was home all day awaiting a package from UPS, I was on my computer when I saw an email flash up on the screen saying "You package is delivered to your front door. I opened the door and there were no package. I kept calling the UPS but it's been futile. They promise to give me a call back before 5pm but no one call back, I kept calling to no avail. I called again at they told me expect a call by 6pm again no one cares. I am confused a customer had a valid complain and it is not taken seriously.
11.2021George
How is possible that living only 1.5 miles from this ups center my packages are allways delivered to the wrong placed just because I live in a new construction complex since 6 month ago and google and map quest aren't updated his databases, or the gps navigation system the company used, I live more less in the corner of 133th ave and 250 th terrace and every time the package is delivered by real brown UPS trucks they failed ti delivered my stuff, they left the package in a house located almost 10 Avenues to the east, and even worst is the fact that the drivers don't check the house numbers, they just left the package and is impossible that the house number is the same, sometimes the person who live in there take the package to our home, but only sometimes is good to know there's good people yet. The best thing is when the package is deliver by an amazon or a contractor we never had a problem even the usps is perfect and go to this place and ask for my packages is a waste of time the poor lady in the front desk can't do anything, this company priority is not delivery the packages in the right way; they real goal is finish the routs quick Is a real shame, I hope that amazon grow more and dont use UPS any more
11.2020Leden
Horrible company 3days in a row they had my package for delivery and didn't even try to deliver the package, then they wanted me to pick up the package myself and do their job for them. If you don't want stress stay away from this company!!! Plus the customer service is horrible McDonald's has better employees. Cars piled picking their packages,how ridiculous is that .
11.2018