car rental agency
Closed Now
Avis Car Rental in Duluth (3547 Old Norcross Rd, GA 30096)
About:
Avis Car Rental Duluth operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.
Avis Car Rental is located in Duluth (Georgia state) on the street of 3547 Old Norcross Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17704768833. You can get more information from their website: https://www.avis.com/en/locations/us/ga/duluth/dl1. The coordinates that you can use in navigation applications to get to find Avis Car Rental quickly are 33.966280, -84.136901. Scroll down to find out opening hours, reviews and other important information about Avis Car Rental.
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Available amenities
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
Laura
I have rented cars dozen of times, and this by far was the worst experience ever! Upon arrival, an older couple was completing information and I should have known by the conversation that their experience had not been good (which she later confirmed). I expected to basically come in and get the keys (based that I was checked in online and a preferred customer, per the AVIS website this all was to help the process be smoother). This was not the case. After going through the process, I was brought the car I rented ( I had to wait a little because it appeared he had to wash the car). I was about to leave and when I started the car, there was a warning light. I got the attention of the owner, who said it was a low tire warning and that he would "upgrade me at no charge" with the car that was parked in front of the store. We go in the store to make the exchange and discover the car is not available because the lady at the counter was getting that car, BUT she actually did not get the car because it had an expired tag (4/22)!! So it was my turn again, and they were getting another car for me, but as the young man was processing it , it was flagged for a recall. The owner explained that the only car they now had was a Ford Escape BUT the windshield had a crack at the top right. At this point I am an hour in to this situation, and I take the car because we are already late leaving to go out of town. It is my belief that the car had actually been in a car accident, it only had about 7,500 miles, but you could see a stain above the window of the passenger side, there was a wind sound by the drivers side, the driver side seat was not adjustable (you couldn't lean back or forward, it was broken and the rear view mirror holder /console was coming off and we were unable to get back in. In addition, while setting the driving settings we noticed the Oil level was at 20%, so clearly the car needs service. In my opinion, the service could be improved with some organization ( no reason cars should expired tires/registration, oil changes due, the cars should be inspected and ready that morning so that you are prepared for the day), and there is an need for additional staffing (the young man that was very kind, but he had a lot on his shoulders as he was the only one at the counter and the owner didn't appear right away to help with the customers) . Also, longer hours on Saturday and Sunday , along with after hours drop off, and a pick up/drop off service would help the customer.
08.2022Usman
Hired a Toyota Camry justin time on a Sunday for short roadtrip make sure there Sunday timings are till 1pm staff is helpful
08.2022Rebecca
Avis is a great place to rent a car. Fast service, clean car, great rates! Easy pick up and return with no hassles... My experience was great. Very friendly and helpful staff. I'll definitely rent again from them for my next trip.
08.2022Jacky
Worst rental car experience I've ever had!!! Avoid at all costs!! First, the owner showed up 15 minutes late to open the store. I reserved a vehicle in my Mom's name and paid for it for her as I have done dozens of times before in the past. It has never been an issue until I attempted to use this terrible location. This guy told my mom she cant have the rental car that was reserved IN HER NAME, just because I paid for it. Nowhere in the company policy, does it say that is a requirement and has NEVER been an issue in the past. This guy scammed us by forcing her to re-do the reservation and made her pay for it charging her $250 for what was originally a $100 booking. Save your money, your time, and your sanity, go somewhere else. If I could rate it zero stars, I would.
08.2022Laura
I have rented cars dozen of times, and this by far was the worst experience ever! Upon arrival, an older couple was completing information and I should have known by the conversation that their experience had not been good (which she later confirmed). I expected to basically come in and get the keys (based that I was checked in online and a preferred customer, per the AVIS website this all was to help the process be smoother). This was not the case. After going through the process, I was brought the car I rented ( I had to wait a little because it appeared he had to wash the car). I was about to leave and when I started the car, there was a warning light. I got the attention of the owner, who said it was a low tire warning and that he would "upgrade me at no charge" with the car that was parked in front of the store. We go in the store to make the exchange and discover the car is not available because the lady at the counter was getting that car, BUT she actually did not get the car because it had an expired tag (4/22)!! So it was my turn again, and they were getting another car for me, but as the young man was processing it , it was flagged for a recall. The owner explained that the only car they now had was a Ford Escape BUT the windshield had a crack at the top right. At this point I am an hour in to this situation, and I take the car because we are already late leaving to go out of town. It is my belief that the car had actually been in a car accident, it only had about 7,500 miles, but you could see a stain above the window of the passenger side, there was a wind sound by the drivers side, the driver side seat was not adjustable (you couldn't lean back or forward, it was broken and the rear view mirror holder /console was coming off and we were unable to get back in. In addition, while setting the driving settings we noticed the Oil level was at 20%, so clearly the car needs service. In my opinion, the service could be improved with some organization ( no reason cars should expired tires/registration, oil changes due, the cars should be inspected and ready that morning so that you are prepared for the day), and there is an need for additional staffing (the young man that was very kind, but he had a lot on his shoulders as he was the only one at the counter and the owner didn't appear right away to help with the customers) . Also, longer hours on Saturday and Sunday , along with after hours drop off, and a pick up/drop off service would help the customer.
08.2022Hari
Staff at Avis location at "3547 Old Norcross Rd, Duluth, GA 30096" was very rude. She does not have basic courtesy of how to talk to customer (especially a 15 years Avis First customer). She was falsifying the fact that returning a car after the scheduled return date will incur a penalty of $30, which is never heard of. I called customer service and was able to modify the return date without any problem. I took the car to their location on Friday evening before their closing time and they were still there but refused to accept the return. I had to go back and return the car on Saturday morning. This is the worst ever experience I had with an Avis rental location. These staff members should be sent for proper training and penalized, else you will loose more and more customers,
08.2022Usman
Hired a Toyota Camry justin time on a Sunday for short roadtrip make sure there Sunday timings are till 1pm staff is helpful
08.2022Rebecca
Avis is a great place to rent a car. Fast service, clean car, great rates! Easy pick up and return with no hassles... My experience was great. Very friendly and helpful staff. I'll definitely rent again from them for my next trip.
08.2022Jacky
Worst rental car experience I've ever had!!! Avoid at all costs!! First, the owner showed up 15 minutes late to open the store. I reserved a vehicle in my Mom's name and paid for it for her as I have done dozens of times before in the past. It has never been an issue until I attempted to use this terrible location. This guy told my mom she cant have the rental car that was reserved IN HER NAME, just because I paid for it. Nowhere in the company policy, does it say that is a requirement and has NEVER been an issue in the past. This guy scammed us by forcing her to re-do the reservation and made her pay for it charging her $250 for what was originally a $100 booking. Save your money, your time, and your sanity, go somewhere else. If I could rate it zero stars, I would.
08.2022Laura
I have rented cars dozen of times, and this by far was the worst experience ever! Upon arrival, an older couple was completing information and I should have known by the conversation that their experience had not been good (which she later confirmed). I expected to basically come in and get the keys (based that I was checked in online and a preferred customer, per the AVIS website this all was to help the process be smoother). This was not the case. After going through the process, I was brought the car I rented ( I had to wait a little because it appeared he had to wash the car). I was about to leave and when I started the car, there was a warning light. I got the attention of the owner, who said it was a low tire warning and that he would "upgrade me at no charge" with the car that was parked in front of the store. We go in the store to make the exchange and discover the car is not available because the lady at the counter was getting that car, BUT she actually did not get the car because it had an expired tag (4/22)!! So it was my turn again, and they were getting another car for me, but as the young man was processing it , it was flagged for a recall. The owner explained that the only car they now had was a Ford Escape BUT the windshield had a crack at the top right. At this point I am an hour in to this situation, and I take the car because we are already late leaving to go out of town. It is my belief that the car had actually been in a car accident, it only had about 7,500 miles, but you could see a stain above the window of the passenger side, there was a wind sound by the drivers side, the driver side seat was not adjustable (you couldn't lean back or forward, it was broken and the rear view mirror holder /console was coming off and we were unable to get back in. In addition, while setting the driving settings we noticed the Oil level was at 20%, so clearly the car needs service. In my opinion, the service could be improved with some organization ( no reason cars should expired tires/registration, oil changes due, the cars should be inspected and ready that morning so that you are prepared for the day), and there is an need for additional staffing (the young man that was very kind, but he had a lot on his shoulders as he was the only one at the counter and the owner didn't appear right away to help with the customers) . Also, longer hours on Saturday and Sunday , along with after hours drop off, and a pick up/drop off service would help the customer.
08.2022Usman
Hired a Toyota Camry justin time on a Sunday for short roadtrip make sure there Sunday timings are till 1pm staff is helpful
08.2022Hari
Staff at Avis location at "3547 Old Norcross Rd, Duluth, GA 30096" was very rude. She does not have basic courtesy of how to talk to customer (especially a 15 years Avis First customer). She was falsifying the fact that returning a car after the scheduled return date will incur a penalty of $30, which is never heard of. I called customer service and was able to modify the return date without any problem. I took the car to their location on Friday evening before their closing time and they were still there but refused to accept the return. I had to go back and return the car on Saturday morning. This is the worst ever experience I had with an Avis rental location. These staff members should be sent for proper training and penalized, else you will loose more and more customers,
08.2022Laura
I have rented cars dozen of times, and this by far was the worst experience ever! Upon arrival, an older couple was completing information and I should have known by the conversation that their experience had not been good (which she later confirmed). I expected to basically come in and get the keys (based that I was checked in online and a preferred customer, per the AVIS website this all was to help the process be smoother). This was not the case. After going through the process, I was brought the car I rented ( I had to wait a little because it appeared he had to wash the car). I was about to leave and when I started the car, there was a warning light. I got the attention of the owner, who said it was a low tire warning and that he would "upgrade me at no charge" with the car that was parked in front of the store. We go in the store to make the exchange and discover the car is not available because the lady at the counter was getting that car, BUT she actually did not get the car because it had an expired tag (4/22)!! So it was my turn again, and they were getting another car for me, but as the young man was processing it , it was flagged for a recall. The owner explained that the only car they now had was a Ford Escape BUT the windshield had a crack at the top right. At this point I am an hour in to this situation, and I take the car because we are already late leaving to go out of town. It is my belief that the car had actually been in a car accident, it only had about 7,500 miles, but you could see a stain above the window of the passenger side, there was a wind sound by the drivers side, the driver side seat was not adjustable (you couldn't lean back or forward, it was broken and the rear view mirror holder /console was coming off and we were unable to get back in. In addition, while setting the driving settings we noticed the Oil level was at 20%, so clearly the car needs service. In my opinion, the service could be improved with some organization ( no reason cars should expired tires/registration, oil changes due, the cars should be inspected and ready that morning so that you are prepared for the day), and there is an need for additional staffing (the young man that was very kind, but he had a lot on his shoulders as he was the only one at the counter and the owner didn't appear right away to help with the customers) . Also, longer hours on Saturday and Sunday , along with after hours drop off, and a pick up/drop off service would help the customer.
08.2022Rebecca
Avis is a great place to rent a car. Fast service, clean car, great rates! Easy pick up and return with no hassles... My experience was great. Very friendly and helpful staff. I'll definitely rent again from them for my next trip.
08.2022Jacky
Worst rental car experience I've ever had!!! Avoid at all costs!! First, the owner showed up 15 minutes late to open the store. I reserved a vehicle in my Mom's name and paid for it for her as I have done dozens of times before in the past. It has never been an issue until I attempted to use this terrible location. This guy told my mom she cant have the rental car that was reserved IN HER NAME, just because I paid for it. Nowhere in the company policy, does it say that is a requirement and has NEVER been an issue in the past. This guy scammed us by forcing her to re-do the reservation and made her pay for it charging her $250 for what was originally a $100 booking. Save your money, your time, and your sanity, go somewhere else. If I could rate it zero stars, I would.
08.2022Usman
Hired a Toyota Camry justin time on a Sunday for short roadtrip make sure there Sunday timings are till 1pm staff is helpful
08.2022Laura
I have rented cars dozen of times, and this by far was the worst experience ever! Upon arrival, an older couple was completing information and I should have known by the conversation that their experience had not been good (which she later confirmed). I expected to basically come in and get the keys (based that I was checked in online and a preferred customer, per the AVIS website this all was to help the process be smoother). This was not the case. After going through the process, I was brought the car I rented ( I had to wait a little because it appeared he had to wash the car). I was about to leave and when I started the car, there was a warning light. I got the attention of the owner, who said it was a low tire warning and that he would "upgrade me at no charge" with the car that was parked in front of the store. We go in the store to make the exchange and discover the car is not available because the lady at the counter was getting that car, BUT she actually did not get the car because it had an expired tag (4/22)!! So it was my turn again, and they were getting another car for me, but as the young man was processing it , it was flagged for a recall. The owner explained that the only car they now had was a Ford Escape BUT the windshield had a crack at the top right. At this point I am an hour in to this situation, and I take the car because we are already late leaving to go out of town. It is my belief that the car had actually been in a car accident, it only had about 7,500 miles, but you could see a stain above the window of the passenger side, there was a wind sound by the drivers side, the driver side seat was not adjustable (you couldn't lean back or forward, it was broken and the rear view mirror holder /console was coming off and we were unable to get back in. In addition, while setting the driving settings we noticed the Oil level was at 20%, so clearly the car needs service. In my opinion, the service could be improved with some organization ( no reason cars should expired tires/registration, oil changes due, the cars should be inspected and ready that morning so that you are prepared for the day), and there is an need for additional staffing (the young man that was very kind, but he had a lot on his shoulders as he was the only one at the counter and the owner didn't appear right away to help with the customers) . Also, longer hours on Saturday and Sunday , along with after hours drop off, and a pick up/drop off service would help the customer.
08.2022Rebecca
Avis is a great place to rent a car. Fast service, clean car, great rates! Easy pick up and return with no hassles... My experience was great. Very friendly and helpful staff. I'll definitely rent again from them for my next trip.
08.2022Jacky
Worst rental car experience I've ever had!!! Avoid at all costs!! First, the owner showed up 15 minutes late to open the store. I reserved a vehicle in my Mom's name and paid for it for her as I have done dozens of times before in the past. It has never been an issue until I attempted to use this terrible location. This guy told my mom she cant have the rental car that was reserved IN HER NAME, just because I paid for it. Nowhere in the company policy, does it say that is a requirement and has NEVER been an issue in the past. This guy scammed us by forcing her to re-do the reservation and made her pay for it charging her $250 for what was originally a $100 booking. Save your money, your time, and your sanity, go somewhere else. If I could rate it zero stars, I would.
08.2022Usman
Hired a Toyota Camry justin time on a Sunday for short roadtrip make sure there Sunday timings are till 1pm staff is helpful
08.2022Hari
Staff at Avis location at "3547 Old Norcross Rd, Duluth, GA 30096" was very rude. She does not have basic courtesy of how to talk to customer (especially a 15 years Avis First customer). She was falsifying the fact that returning a car after the scheduled return date will incur a penalty of $30, which is never heard of. I called customer service and was able to modify the return date without any problem. I took the car to their location on Friday evening before their closing time and they were still there but refused to accept the return. I had to go back and return the car on Saturday morning. This is the worst ever experience I had with an Avis rental location. These staff members should be sent for proper training and penalized, else you will loose more and more customers,
08.2022Rebecca
Avis is a great place to rent a car. Fast service, clean car, great rates! Easy pick up and return with no hassles... My experience was great. Very friendly and helpful staff. I'll definitely rent again from them for my next trip.
08.2022Jacky
Worst rental car experience I've ever had!!! Avoid at all costs!! First, the owner showed up 15 minutes late to open the store. I reserved a vehicle in my Mom's name and paid for it for her as I have done dozens of times before in the past. It has never been an issue until I attempted to use this terrible location. This guy told my mom she cant have the rental car that was reserved IN HER NAME, just because I paid for it. Nowhere in the company policy, does it say that is a requirement and has NEVER been an issue in the past. This guy scammed us by forcing her to re-do the reservation and made her pay for it charging her $250 for what was originally a $100 booking. Save your money, your time, and your sanity, go somewhere else. If I could rate it zero stars, I would.
08.2022Hari
Staff at Avis location at "3547 Old Norcross Rd, Duluth, GA 30096" was very rude. She does not have basic courtesy of how to talk to customer (especially a 15 years Avis First customer). She was falsifying the fact that returning a car after the scheduled return date will incur a penalty of $30, which is never heard of. I called customer service and was able to modify the return date without any problem. I took the car to their location on Friday evening before their closing time and they were still there but refused to accept the return. I had to go back and return the car on Saturday morning. This is the worst ever experience I had with an Avis rental location. These staff members should be sent for proper training and penalized, else you will loose more and more customers,
08.2022Hari
Staff at Avis location at "3547 Old Norcross Rd, Duluth, GA 30096" was very rude. She does not have basic courtesy of how to talk to customer (especially a 15 years Avis First customer). She was falsifying the fact that returning a car after the scheduled return date will incur a penalty of $30, which is never heard of. I called customer service and was able to modify the return date without any problem. I took the car to their location on Friday evening before their closing time and they were still there but refused to accept the return. I had to go back and return the car on Saturday morning. This is the worst ever experience I had with an Avis rental location. These staff members should be sent for proper training and penalized, else you will loose more and more customers,
08.2022cec258
I had transmission problems while on my return trip to home and was forced to leave my vehicle with limited options for a rental. I walked in to this Avis location hoping to get an auto to get me home that evening. Patrick the rental agent took amazing care of me as he understood my predicament. He was courteous, professional and extremely friendly. He got me in a rental in no time and I was on my way. If I could give him more stars I surely would.
07.2022Bimal
I am a preferred Avis member and rent Avis all the time for my business trips. had one of my worst experiences. Chloe, when asked told me her name was "Jasmine" (she knew she was going to be reported) not realizing her name was printed on the contract. I was charged $630 for a car that as per my contract was $128. I understand she can't have all the answers but the ones she gave me and the way she gave me was rude and obnoxious and not professional. Avis yes this location Hell no Laziest person I have come across in recent times, didn't move an inch - not even to check if the car was damaged or gas was full!!
07.2022Mehmet
Stay away from this business! They're an independently operated location for Avis, which means you will not receive same form of quality service and level of integrity that you would usually see at an Avis main branch locations. I came in early in the morning for a reservation that was supposed to be picked up by 12:30pm. They told me that my car was not available at the moment and I should come back right around noon. When I came back later on they told me that there were not any vehicles available for my one way rental reservation that was made a month ago. They refused to honor the reservation despite having multiple avaliable vehicles on site that were being rented out to other customers for round trip reservations. They didn't even bother to give me courtesy call to let me know that there was not a vehicle avaliable for my one way rental reservation. This was on a Sunday afternoon. So, I had to scramble for 5 hours around the city to find a rental. It completely destroyed our plans for an out of town trip. These are simply not honest people. Stay away! I also saw couple of customers being forced to upgrade to higher cost vehicle because the location did not have the lower class lower cost vehicle that they had in the original reservation. If they were not an independently operated branch they would have just brought vehicles from other locations to meet customer reservations just like Enterprise. You should instead take your business to a main Avis branch location because they just do free upgrade if the vehicle in the reservation is not available. But not this location. They pull every scam in the book to make an extra buck!
07.2022cec258
I had transmission problems while on my return trip to home and was forced to leave my vehicle with limited options for a rental. I walked in to this Avis location hoping to get an auto to get me home that evening. Patrick the rental agent took amazing care of me as he understood my predicament. He was courteous, professional and extremely friendly. He got me in a rental in no time and I was on my way. If I could give him more stars I surely would.
07.2022Bimal
I am a preferred Avis member and rent Avis all the time for my business trips. had one of my worst experiences. Chloe, when asked told me her name was "Jasmine" (she knew she was going to be reported) not realizing her name was printed on the contract. I was charged $630 for a car that as per my contract was $128. I understand she can't have all the answers but the ones she gave me and the way she gave me was rude and obnoxious and not professional. Avis yes this location Hell no Laziest person I have come across in recent times, didn't move an inch - not even to check if the car was damaged or gas was full!!
07.2022Mehmet
Stay away from this business! They're an independently operated location for Avis, which means you will not receive same form of quality service and level of integrity that you would usually see at an Avis main branch locations. I came in early in the morning for a reservation that was supposed to be picked up by 12:30pm. They told me that my car was not available at the moment and I should come back right around noon. When I came back later on they told me that there were not any vehicles available for my one way rental reservation that was made a month ago. They refused to honor the reservation despite having multiple avaliable vehicles on site that were being rented out to other customers for round trip reservations. They didn't even bother to give me courtesy call to let me know that there was not a vehicle avaliable for my one way rental reservation. This was on a Sunday afternoon. So, I had to scramble for 5 hours around the city to find a rental. It completely destroyed our plans for an out of town trip. These are simply not honest people. Stay away! I also saw couple of customers being forced to upgrade to higher cost vehicle because the location did not have the lower class lower cost vehicle that they had in the original reservation. If they were not an independently operated branch they would have just brought vehicles from other locations to meet customer reservations just like Enterprise. You should instead take your business to a main Avis branch location because they just do free upgrade if the vehicle in the reservation is not available. But not this location. They pull every scam in the book to make an extra buck!
07.2022cec258
I had transmission problems while on my return trip to home and was forced to leave my vehicle with limited options for a rental. I walked in to this Avis location hoping to get an auto to get me home that evening. Patrick the rental agent took amazing care of me as he understood my predicament. He was courteous, professional and extremely friendly. He got me in a rental in no time and I was on my way. If I could give him more stars I surely would.
07.2022Bimal
I am a preferred Avis member and rent Avis all the time for my business trips. had one of my worst experiences. Chloe, when asked told me her name was "Jasmine" (she knew she was going to be reported) not realizing her name was printed on the contract. I was charged $630 for a car that as per my contract was $128. I understand she can't have all the answers but the ones she gave me and the way she gave me was rude and obnoxious and not professional. Avis yes this location Hell no Laziest person I have come across in recent times, didn't move an inch - not even to check if the car was damaged or gas was full!!
07.2022cec258
I had transmission problems while on my return trip to home and was forced to leave my vehicle with limited options for a rental. I walked in to this Avis location hoping to get an auto to get me home that evening. Patrick the rental agent took amazing care of me as he understood my predicament. He was courteous, professional and extremely friendly. He got me in a rental in no time and I was on my way. If I could give him more stars I surely would.
07.2022Mehmet
Stay away from this business! They're an independently operated location for Avis, which means you will not receive same form of quality service and level of integrity that you would usually see at an Avis main branch locations. I came in early in the morning for a reservation that was supposed to be picked up by 12:30pm. They told me that my car was not available at the moment and I should come back right around noon. When I came back later on they told me that there were not any vehicles available for my one way rental reservation that was made a month ago. They refused to honor the reservation despite having multiple avaliable vehicles on site that were being rented out to other customers for round trip reservations. They didn't even bother to give me courtesy call to let me know that there was not a vehicle avaliable for my one way rental reservation. This was on a Sunday afternoon. So, I had to scramble for 5 hours around the city to find a rental. It completely destroyed our plans for an out of town trip. These are simply not honest people. Stay away! I also saw couple of customers being forced to upgrade to higher cost vehicle because the location did not have the lower class lower cost vehicle that they had in the original reservation. If they were not an independently operated branch they would have just brought vehicles from other locations to meet customer reservations just like Enterprise. You should instead take your business to a main Avis branch location because they just do free upgrade if the vehicle in the reservation is not available. But not this location. They pull every scam in the book to make an extra buck!
07.2022Bimal
I am a preferred Avis member and rent Avis all the time for my business trips. had one of my worst experiences. Chloe, when asked told me her name was "Jasmine" (she knew she was going to be reported) not realizing her name was printed on the contract. I was charged $630 for a car that as per my contract was $128. I understand she can't have all the answers but the ones she gave me and the way she gave me was rude and obnoxious and not professional. Avis yes this location Hell no Laziest person I have come across in recent times, didn't move an inch - not even to check if the car was damaged or gas was full!!
07.2022Mehmet
Stay away from this business! They're an independently operated location for Avis, which means you will not receive same form of quality service and level of integrity that you would usually see at an Avis main branch locations. I came in early in the morning for a reservation that was supposed to be picked up by 12:30pm. They told me that my car was not available at the moment and I should come back right around noon. When I came back later on they told me that there were not any vehicles available for my one way rental reservation that was made a month ago. They refused to honor the reservation despite having multiple avaliable vehicles on site that were being rented out to other customers for round trip reservations. They didn't even bother to give me courtesy call to let me know that there was not a vehicle avaliable for my one way rental reservation. This was on a Sunday afternoon. So, I had to scramble for 5 hours around the city to find a rental. It completely destroyed our plans for an out of town trip. These are simply not honest people. Stay away! I also saw couple of customers being forced to upgrade to higher cost vehicle because the location did not have the lower class lower cost vehicle that they had in the original reservation. If they were not an independently operated branch they would have just brought vehicles from other locations to meet customer reservations just like Enterprise. You should instead take your business to a main Avis branch location because they just do free upgrade if the vehicle in the reservation is not available. But not this location. They pull every scam in the book to make an extra buck!
07.2022cec258
I had transmission problems while on my return trip to home and was forced to leave my vehicle with limited options for a rental. I walked in to this Avis location hoping to get an auto to get me home that evening. Patrick the rental agent took amazing care of me as he understood my predicament. He was courteous, professional and extremely friendly. He got me in a rental in no time and I was on my way. If I could give him more stars I surely would.
07.2022Bimal
I am a preferred Avis member and rent Avis all the time for my business trips. had one of my worst experiences. Chloe, when asked told me her name was "Jasmine" (she knew she was going to be reported) not realizing her name was printed on the contract. I was charged $630 for a car that as per my contract was $128. I understand she can't have all the answers but the ones she gave me and the way she gave me was rude and obnoxious and not professional. Avis yes this location Hell no Laziest person I have come across in recent times, didn't move an inch - not even to check if the car was damaged or gas was full!!
07.2022Mehmet
Stay away from this business! They're an independently operated location for Avis, which means you will not receive same form of quality service and level of integrity that you would usually see at an Avis main branch locations. I came in early in the morning for a reservation that was supposed to be picked up by 12:30pm. They told me that my car was not available at the moment and I should come back right around noon. When I came back later on they told me that there were not any vehicles available for my one way rental reservation that was made a month ago. They refused to honor the reservation despite having multiple avaliable vehicles on site that were being rented out to other customers for round trip reservations. They didn't even bother to give me courtesy call to let me know that there was not a vehicle avaliable for my one way rental reservation. This was on a Sunday afternoon. So, I had to scramble for 5 hours around the city to find a rental. It completely destroyed our plans for an out of town trip. These are simply not honest people. Stay away! I also saw couple of customers being forced to upgrade to higher cost vehicle because the location did not have the lower class lower cost vehicle that they had in the original reservation. If they were not an independently operated branch they would have just brought vehicles from other locations to meet customer reservations just like Enterprise. You should instead take your business to a main Avis branch location because they just do free upgrade if the vehicle in the reservation is not available. But not this location. They pull every scam in the book to make an extra buck!
07.2022Sue
I have had an AMAZING experience here! Patrick is so friendly and gave me the perfect car for my situation. My transmission went out on my car back in December of 2021. The manufacturer is backordered on transmissions so I have been in a rental car for over 2 months now. When I went to this location I told Patrick what was going on and that I needed a good daily driver car because I was going to need it for about 2 months. He gave me a Kia Forte that is amazing on gas, has Apple Car Play, and drives like a dream. I have had this car for 9 weeks now and every time I go in to the office to renew the rental Patrick is there. He has been so friendly and makes it quick and painless each time. I have even raved about my experience with my friends because being in a situation like mine, which is very frustrating and costing lots and lots of money, Patrick has made me feel like a friend and not a customer. That has made my situation less frustrating and I actually look forward to chatting with him when I go in the office. HIGHLY RECOMMEND this Avis location!!! Thank you Patrick!
03.2022Sue
I have had an AMAZING experience here! Patrick is so friendly and gave me the perfect car for my situation. My transmission went out on my car back in December of 2021. The manufacturer is backordered on transmissions so I have been in a rental car for over 2 months now. When I went to this location I told Patrick what was going on and that I needed a good daily driver car because I was going to need it for about 2 months. He gave me a Kia Forte that is amazing on gas, has Apple Car Play, and drives like a dream. I have had this car for 9 weeks now and every time I go in to the office to renew the rental Patrick is there. He has been so friendly and makes it quick and painless each time. I have even raved about my experience with my friends because being in a situation like mine, which is very frustrating and costing lots and lots of money, Patrick has made me feel like a friend and not a customer. That has made my situation less frustrating and I actually look forward to chatting with him when I go in the office. HIGHLY RECOMMEND this Avis location!!! Thank you Patrick!
03.2022Sue
I have had an AMAZING experience here! Patrick is so friendly and gave me the perfect car for my situation. My transmission went out on my car back in December of 2021. The manufacturer is backordered on transmissions so I have been in a rental car for over 2 months now. When I went to this location I told Patrick what was going on and that I needed a good daily driver car because I was going to need it for about 2 months. He gave me a Kia Forte that is amazing on gas, has Apple Car Play, and drives like a dream. I have had this car for 9 weeks now and every time I go in to the office to renew the rental Patrick is there. He has been so friendly and makes it quick and painless each time. I have even raved about my experience with my friends because being in a situation like mine, which is very frustrating and costing lots and lots of money, Patrick has made me feel like a friend and not a customer. That has made my situation less frustrating and I actually look forward to chatting with him when I go in the office. HIGHLY RECOMMEND this Avis location!!! Thank you Patrick!
03.2022Sue
I have had an AMAZING experience here! Patrick is so friendly and gave me the perfect car for my situation. My transmission went out on my car back in December of 2021. The manufacturer is backordered on transmissions so I have been in a rental car for over 2 months now. When I went to this location I told Patrick what was going on and that I needed a good daily driver car because I was going to need it for about 2 months. He gave me a Kia Forte that is amazing on gas, has Apple Car Play, and drives like a dream. I have had this car for 9 weeks now and every time I go in to the office to renew the rental Patrick is there. He has been so friendly and makes it quick and painless each time. I have even raved about my experience with my friends because being in a situation like mine, which is very frustrating and costing lots and lots of money, Patrick has made me feel like a friend and not a customer. That has made my situation less frustrating and I actually look forward to chatting with him when I go in the office. HIGHLY RECOMMEND this Avis location!!! Thank you Patrick!
03.2022Sue
I have had an AMAZING experience here! Patrick is so friendly and gave me the perfect car for my situation. My transmission went out on my car back in December of 2021. The manufacturer is backordered on transmissions so I have been in a rental car for over 2 months now. When I went to this location I told Patrick what was going on and that I needed a good daily driver car because I was going to need it for about 2 months. He gave me a Kia Forte that is amazing on gas, has Apple Car Play, and drives like a dream. I have had this car for 9 weeks now and every time I go in to the office to renew the rental Patrick is there. He has been so friendly and makes it quick and painless each time. I have even raved about my experience with my friends because being in a situation like mine, which is very frustrating and costing lots and lots of money, Patrick has made me feel like a friend and not a customer. That has made my situation less frustrating and I actually look forward to chatting with him when I go in the office. HIGHLY RECOMMEND this Avis location!!! Thank you Patrick!
03.2022Katherine
HIGHLY RECOMMEND! Every time I have come here I’ve gotten the BEST service. Patrick always has the cars gassed up and squeaky clean. They also have a great selection to choose from. I discovered this place last fall after calling 5 other car rental places and all of them had little to no inventory. I called Avis in Duluth and I had plenty to choose from available that day! This place is very reliable. Since I found this place I have been faithfully coming back.
02.2022Katherine
HIGHLY RECOMMEND! Every time I have come here I’ve gotten the BEST service. Patrick always has the cars gassed up and squeaky clean. They also have a great selection to choose from. I discovered this place last fall after calling 5 other car rental places and all of them had little to no inventory. I called Avis in Duluth and I had plenty to choose from available that day! This place is very reliable. Since I found this place I have been faithfully coming back.
02.2022Katherine
HIGHLY RECOMMEND! Every time I have come here I’ve gotten the BEST service. Patrick always has the cars gassed up and squeaky clean. They also have a great selection to choose from. I discovered this place last fall after calling 5 other car rental places and all of them had little to no inventory. I called Avis in Duluth and I had plenty to choose from available that day! This place is very reliable. Since I found this place I have been faithfully coming back.
02.2022Katherine
HIGHLY RECOMMEND! Every time I have come here I’ve gotten the BEST service. Patrick always has the cars gassed up and squeaky clean. They also have a great selection to choose from. I discovered this place last fall after calling 5 other car rental places and all of them had little to no inventory. I called Avis in Duluth and I had plenty to choose from available that day! This place is very reliable. Since I found this place I have been faithfully coming back.
02.2022Katherine
HIGHLY RECOMMEND! Every time I have come here I’ve gotten the BEST service. Patrick always has the cars gassed up and squeaky clean. They also have a great selection to choose from. I discovered this place last fall after calling 5 other car rental places and all of them had little to no inventory. I called Avis in Duluth and I had plenty to choose from available that day! This place is very reliable. Since I found this place I have been faithfully coming back.
02.2022