cell phone store
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T-Mobile in Duluth (2550 Pleasant Hill Rd #416, GA 30096)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Duluth (Georgia state) on the street of 2550 Pleasant Hill Rd #416. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17704957002. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-duluth-ga-30096-4317?utm_source=google&utm_medium=lastmile&utm_campaign=4317. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 33.969365, -84.142785. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Serena
Um I just had to talk to customer service on the phone to explain a little bit more of what the magenta max plan was. I was extremely misinformed. A younger girl told me that the charger, protection plan and these accessories were apart of my bundle. She even said that it was free… not it was zero down today and going to be billed for the next 12 months. She even messed up with adding a phone case and couldn’t remove it without her managers code and now I’m paying for two? I told her I didn’t want to pay for anything extra and I could get it somewhere cheaper if I wanted like the screen protector or phone case. With that being said, she didn’t even make sure my SIM card was working in my new phone so when I went home it didn’t work at all. So I had to drive all the way back and tell her what the problem is. Please make sure your employees know what they are talking about. I hate questioning what is on my bill and if someone just wanted to make extra money off of me. If that was the case I would’ve said no.
06.2022Ivo
Honestly I don't recommend this store. Few days ago I went there to buy a phone. The employee was very keen to sell me some useless and expensive accessories and we had to dispute about that. She misinformed me for everything and finally pushed me to buy a charger for which she said is included in the package but charged me extra. When I denied she said I am obliged to buy it. I did it and at home when I opened the package I found another charger and a cable. I don't think this is the right behavior of T-Mobile representative. What you guys do? Running a communication company or cheating skim?
06.2022Serena
Um I just had to talk to customer service on the phone to explain a little bit more of what the magenta max plan was. I was extremely misinformed. A younger girl told me that the charger, protection plan and these accessories were apart of my bundle. She even said that it was free… not it was zero down today and going to be billed for the next 12 months. She even messed up with adding a phone case and couldn’t remove it without her managers code and now I’m paying for two? I told her I didn’t want to pay for anything extra and I could get it somewhere cheaper if I wanted like the screen protector or phone case. With that being said, she didn’t even make sure my SIM card was working in my new phone so when I went home it didn’t work at all. So I had to drive all the way back and tell her what the problem is. Please make sure your employees know what they are talking about. I hate questioning what is on my bill and if someone just wanted to make extra money off of me. If that was the case I would’ve said no.
06.2022Ivo
Honestly I don't recommend this store. Few days ago I went there to buy a phone. The employee was very keen to sell me some useless and expensive accessories and we had to dispute about that. She misinformed me for everything and finally pushed me to buy a charger for which she said is included in the package but charged me extra. When I denied she said I am obliged to buy it. I did it and at home when I opened the package I found another charger and a cable. I don't think this is the right behavior of T-Mobile representative. What you guys do? Running a communication company or cheating skim?
06.2022Serena
Um I just had to talk to customer service on the phone to explain a little bit more of what the magenta max plan was. I was extremely misinformed. A younger girl told me that the charger, protection plan and these accessories were apart of my bundle. She even said that it was free… not it was zero down today and going to be billed for the next 12 months. She even messed up with adding a phone case and couldn’t remove it without her managers code and now I’m paying for two? I told her I didn’t want to pay for anything extra and I could get it somewhere cheaper if I wanted like the screen protector or phone case. With that being said, she didn’t even make sure my SIM card was working in my new phone so when I went home it didn’t work at all. So I had to drive all the way back and tell her what the problem is. Please make sure your employees know what they are talking about. I hate questioning what is on my bill and if someone just wanted to make extra money off of me. If that was the case I would’ve said no.
06.2022Ivo
Honestly I don't recommend this store. Few days ago I went there to buy a phone. The employee was very keen to sell me some useless and expensive accessories and we had to dispute about that. She misinformed me for everything and finally pushed me to buy a charger for which she said is included in the package but charged me extra. When I denied she said I am obliged to buy it. I did it and at home when I opened the package I found another charger and a cable. I don't think this is the right behavior of T-Mobile representative. What you guys do? Running a communication company or cheating skim?
06.2022Serena
Um I just had to talk to customer service on the phone to explain a little bit more of what the magenta max plan was. I was extremely misinformed. A younger girl told me that the charger, protection plan and these accessories were apart of my bundle. She even said that it was free… not it was zero down today and going to be billed for the next 12 months. She even messed up with adding a phone case and couldn’t remove it without her managers code and now I’m paying for two? I told her I didn’t want to pay for anything extra and I could get it somewhere cheaper if I wanted like the screen protector or phone case. With that being said, she didn’t even make sure my SIM card was working in my new phone so when I went home it didn’t work at all. So I had to drive all the way back and tell her what the problem is. Please make sure your employees know what they are talking about. I hate questioning what is on my bill and if someone just wanted to make extra money off of me. If that was the case I would’ve said no.
06.2022Serena
Um I just had to talk to customer service on the phone to explain a little bit more of what the magenta max plan was. I was extremely misinformed. A younger girl told me that the charger, protection plan and these accessories were apart of my bundle. She even said that it was free… not it was zero down today and going to be billed for the next 12 months. She even messed up with adding a phone case and couldn’t remove it without her managers code and now I’m paying for two? I told her I didn’t want to pay for anything extra and I could get it somewhere cheaper if I wanted like the screen protector or phone case. With that being said, she didn’t even make sure my SIM card was working in my new phone so when I went home it didn’t work at all. So I had to drive all the way back and tell her what the problem is. Please make sure your employees know what they are talking about. I hate questioning what is on my bill and if someone just wanted to make extra money off of me. If that was the case I would’ve said no.
06.2022Ivo
Honestly I don't recommend this store. Few days ago I went there to buy a phone. The employee was very keen to sell me some useless and expensive accessories and we had to dispute about that. She misinformed me for everything and finally pushed me to buy a charger for which she said is included in the package but charged me extra. When I denied she said I am obliged to buy it. I did it and at home when I opened the package I found another charger and a cable. I don't think this is the right behavior of T-Mobile representative. What you guys do? Running a communication company or cheating skim?
06.2022Ivo
Honestly I don't recommend this store. Few days ago I went there to buy a phone. The employee was very keen to sell me some useless and expensive accessories and we had to dispute about that. She misinformed me for everything and finally pushed me to buy a charger for which she said is included in the package but charged me extra. When I denied she said I am obliged to buy it. I did it and at home when I opened the package I found another charger and a cable. I don't think this is the right behavior of T-Mobile representative. What you guys do? Running a communication company or cheating skim?
06.2022RO
Employee are spreading misinformation about apples new 20w USBC charger. Here’s this story: My parents brought a iPhone 13 Pro Max, somehow it was bundled with a screen protector and a USBC charger since apple doesn’t include them anymore due to “environmental impacts”. We were try to return it since we are not going to spend 20 bucks on something we have a ton of at home. Well then a young lady explained that it was part of the bundle and if I want to return it, we have to return everything and they Will charge US a 70 dollar restocking fee. I understand that. That wasn’t the problem. Then a young men trying to convince me (I’m majoring in Computer Engineering) that if I use the new 13 Pro Max with the old USBA charger it would “burn up the battery” because it would keep charging it from 99-100% again and again after the battery is full and USBC will always keep it at 100%. And he said it would make the battery hot if it’s plug in over night. It’s literally nonsense. I decided to let it go since I was a hurry. On a technical stand point USBC will deliver more watts (basically how fast your phone, laptop, etc will charge) than USBA, this enables what apple calls “fast charge”. Also USBC will carry 2x more data through the cable. Your battery is controlled by the BMS. Which determines charging characteristics. Overall, the service was alright.
05.2022RO
Employee are spreading misinformation about apples new 20w USBC charger. Here’s this story: My parents brought a iPhone 13 Pro Max, somehow it was bundled with a screen protector and a USBC charger since apple doesn’t include them anymore due to “environmental impacts”. We were try to return it since we are not going to spend 20 bucks on something we have a ton of at home. Well then a young lady explained that it was part of the bundle and if I want to return it, we have to return everything and they Will charge US a 70 dollar restocking fee. I understand that. That wasn’t the problem. Then a young men trying to convince me (I’m majoring in Computer Engineering) that if I use the new 13 Pro Max with the old USBA charger it would “burn up the battery” because it would keep charging it from 99-100% again and again after the battery is full and USBC will always keep it at 100%. And he said it would make the battery hot if it’s plug in over night. It’s literally nonsense. I decided to let it go since I was a hurry. On a technical stand point USBC will deliver more watts (basically how fast your phone, laptop, etc will charge) than USBA, this enables what apple calls “fast charge”. Also USBC will carry 2x more data through the cable. Your battery is controlled by the BMS. Which determines charging characteristics. Overall, the service was alright.
05.2022RO
Employee are spreading misinformation about apples new 20w USBC charger. Here’s this story: My parents brought a iPhone 13 Pro Max, somehow it was bundled with a screen protector and a USBC charger since apple doesn’t include them anymore due to “environmental impacts”. We were try to return it since we are not going to spend 20 bucks on something we have a ton of at home. Well then a young lady explained that it was part of the bundle and if I want to return it, we have to return everything and they Will charge US a 70 dollar restocking fee. I understand that. That wasn’t the problem. Then a young men trying to convince me (I’m majoring in Computer Engineering) that if I use the new 13 Pro Max with the old USBA charger it would “burn up the battery” because it would keep charging it from 99-100% again and again after the battery is full and USBC will always keep it at 100%. And he said it would make the battery hot if it’s plug in over night. It’s literally nonsense. I decided to let it go since I was a hurry. On a technical stand point USBC will deliver more watts (basically how fast your phone, laptop, etc will charge) than USBA, this enables what apple calls “fast charge”. Also USBC will carry 2x more data through the cable. Your battery is controlled by the BMS. Which determines charging characteristics. Overall, the service was alright.
05.2022RO
Employee are spreading misinformation about apples new 20w USBC charger. Here’s this story: My parents brought a iPhone 13 Pro Max, somehow it was bundled with a screen protector and a USBC charger since apple doesn’t include them anymore due to “environmental impacts”. We were try to return it since we are not going to spend 20 bucks on something we have a ton of at home. Well then a young lady explained that it was part of the bundle and if I want to return it, we have to return everything and they Will charge US a 70 dollar restocking fee. I understand that. That wasn’t the problem. Then a young men trying to convince me (I’m majoring in Computer Engineering) that if I use the new 13 Pro Max with the old USBA charger it would “burn up the battery” because it would keep charging it from 99-100% again and again after the battery is full and USBC will always keep it at 100%. And he said it would make the battery hot if it’s plug in over night. It’s literally nonsense. I decided to let it go since I was a hurry. On a technical stand point USBC will deliver more watts (basically how fast your phone, laptop, etc will charge) than USBA, this enables what apple calls “fast charge”. Also USBC will carry 2x more data through the cable. Your battery is controlled by the BMS. Which determines charging characteristics. Overall, the service was alright.
05.2022RO
Employee are spreading misinformation about apples new 20w USBC charger. Here’s this story: My parents brought a iPhone 13 Pro Max, somehow it was bundled with a screen protector and a USBC charger since apple doesn’t include them anymore due to “environmental impacts”. We were try to return it since we are not going to spend 20 bucks on something we have a ton of at home. Well then a young lady explained that it was part of the bundle and if I want to return it, we have to return everything and they Will charge US a 70 dollar restocking fee. I understand that. That wasn’t the problem. Then a young men trying to convince me (I’m majoring in Computer Engineering) that if I use the new 13 Pro Max with the old USBA charger it would “burn up the battery” because it would keep charging it from 99-100% again and again after the battery is full and USBC will always keep it at 100%. And he said it would make the battery hot if it’s plug in over night. It’s literally nonsense. I decided to let it go since I was a hurry. On a technical stand point USBC will deliver more watts (basically how fast your phone, laptop, etc will charge) than USBA, this enables what apple calls “fast charge”. Also USBC will carry 2x more data through the cable. Your battery is controlled by the BMS. Which determines charging characteristics. Overall, the service was alright.
05.2022Martinez
Honestly I wouldn’t waste my time going to this location. The new manager doesn’t know what she’s doing and you can tell by her asking her associates what to do, there’s always new people in this store. It was once a great location under different management but since last year the store has gone on a downfall..I recommend going to the corporate location literally 2 mins up the road…this is a completely trash store with horrible leadership
02.2022Martinez
Honestly I wouldn’t waste my time going to this location. The new manager doesn’t know what she’s doing and you can tell by her asking her associates what to do, there’s always new people in this store. It was once a great location under different management but since last year the store has gone on a downfall..I recommend going to the corporate location literally 2 mins up the road…this is a completely trash store with horrible leadership
02.2022Martinez
Honestly I wouldn’t waste my time going to this location. The new manager doesn’t know what she’s doing and you can tell by her asking her associates what to do, there’s always new people in this store. It was once a great location under different management but since last year the store has gone on a downfall..I recommend going to the corporate location literally 2 mins up the road…this is a completely trash store with horrible leadership
02.2022Martinez
Honestly I wouldn’t waste my time going to this location. The new manager doesn’t know what she’s doing and you can tell by her asking her associates what to do, there’s always new people in this store. It was once a great location under different management but since last year the store has gone on a downfall..I recommend going to the corporate location literally 2 mins up the road…this is a completely trash store with horrible leadership
02.2022Martinez
Honestly I wouldn’t waste my time going to this location. The new manager doesn’t know what she’s doing and you can tell by her asking her associates what to do, there’s always new people in this store. It was once a great location under different management but since last year the store has gone on a downfall..I recommend going to the corporate location literally 2 mins up the road…this is a completely trash store with horrible leadership
02.2022Andrew
Mike and Nicolette were amazing. They need a raise. THIS WAS BACK IN JULY BUT I PROMISED THEM I would write a review.. I needed a phone and I was going crazy and they had the exact one I needed and were super helpful even though I had my two kids with me they worked with me and were super quick about the whole process. . I could not have asked for better service and they were amazing. If you need anything, go to this store. You won't regret it. These two deserve a raise. Like seriously extremely helpful.
11.2021Andrew
Mike and Nicolette were amazing. They need a raise. THIS WAS BACK IN JULY BUT I PROMISED THEM I would write a review.. I needed a phone and I was going crazy and they had the exact one I needed and were super helpful even though I had my two kids with me they worked with me and were super quick about the whole process. . I could not have asked for better service and they were amazing. If you need anything, go to this store. You won't regret it. These two deserve a raise. Like seriously extremely helpful.
11.2021Andrew
Mike and Nicolette were amazing. They need a raise. THIS WAS BACK IN JULY BUT I PROMISED THEM I would write a review.. I needed a phone and I was going crazy and they had the exact one I needed and were super helpful even though I had my two kids with me they worked with me and were super quick about the whole process. . I could not have asked for better service and they were amazing. If you need anything, go to this store. You won't regret it. These two deserve a raise. Like seriously extremely helpful.
11.2021Andrew
Mike and Nicolette were amazing. They need a raise. THIS WAS BACK IN JULY BUT I PROMISED THEM I would write a review.. I needed a phone and I was going crazy and they had the exact one I needed and were super helpful even though I had my two kids with me they worked with me and were super quick about the whole process. . I could not have asked for better service and they were amazing. If you need anything, go to this store. You won't regret it. These two deserve a raise. Like seriously extremely helpful.
11.2021Andrew
Mike and Nicolette were amazing. They need a raise. THIS WAS BACK IN JULY BUT I PROMISED THEM I would write a review.. I needed a phone and I was going crazy and they had the exact one I needed and were super helpful even though I had my two kids with me they worked with me and were super quick about the whole process. . I could not have asked for better service and they were amazing. If you need anything, go to this store. You won't regret it. These two deserve a raise. Like seriously extremely helpful.
11.2021Luz
The experience I had at other t-mobile stores was not good at all. Mohamed did a great job on changing how I felt about t-mobile stores. He explaining to me all the promotions that would best fit me. The customer was exceptional and i will definitely refer all my friends and family to go as well.
08.2021Dreaa
Briana was unbelievably kind and efficient! It was such a relief to switch to a different phone provider and know that we were going to be taken care of by an awesome person like her! She worked hard to get us the best deal even though we weren't good at articulating what we needed, and got us out of the store as timely as possible while still tending to other customers. I don't know how much you're paying her but it's not enough! 10 stars if I could!
08.2021Zack
The T-Mobile stores that I have been in the past are nothing like this one. This T-Mobile that is located next to the H-Mart had great customer service and Mohamed was amazing. He displayed patience and he also showed an extensive amount of knowledge that was used to put me in the right phone that suits me and my lifestyle perfectly. Mohamed was the best t-mobile employee that ever helped me.
08.2021Machop
I usually go to apple when dealing with iPhone purchases but I took a chance this time with T-Mobile so see if I could maybe get a good deal and it worked out perfectly. I was able to get the new iPhone 12 but what made it better was the customer service. Muhammed Haji made me more confident in buying from T-mobile. He was efficient and showed great attitude and knowledge as well. Thank you! Highly Recommend
08.2021Lenin
I made an appointment with the customer care service to check up on my bill, and Mohamed did an exceptional job helping me with my bi. He was able to make me change my mind from switching to verizon to actually staying with the company and getting a promotion on upgrading my phone THANK YOU MOHAMED YOU ARE THE BEST.
08.2021Luz
The experience I had at other t-mobile stores was not good at all. Mohamed did a great job on changing how I felt about t-mobile stores. He explaining to me all the promotions that would best fit me. The customer was exceptional and i will definitely refer all my friends and family to go as well.
08.2021Dreaa
Briana was unbelievably kind and efficient! It was such a relief to switch to a different phone provider and know that we were going to be taken care of by an awesome person like her! She worked hard to get us the best deal even though we weren't good at articulating what we needed, and got us out of the store as timely as possible while still tending to other customers. I don't know how much you're paying her but it's not enough! 10 stars if I could!
08.2021Zack
The T-Mobile stores that I have been in the past are nothing like this one. This T-Mobile that is located next to the H-Mart had great customer service and Mohamed was amazing. He displayed patience and he also showed an extensive amount of knowledge that was used to put me in the right phone that suits me and my lifestyle perfectly. Mohamed was the best t-mobile employee that ever helped me.
08.2021Machop
I usually go to apple when dealing with iPhone purchases but I took a chance this time with T-Mobile so see if I could maybe get a good deal and it worked out perfectly. I was able to get the new iPhone 12 but what made it better was the customer service. Muhammed Haji made me more confident in buying from T-mobile. He was efficient and showed great attitude and knowledge as well. Thank you! Highly Recommend
08.2021Luz
The experience I had at other t-mobile stores was not good at all. Mohamed did a great job on changing how I felt about t-mobile stores. He explaining to me all the promotions that would best fit me. The customer was exceptional and i will definitely refer all my friends and family to go as well.
08.2021Lenin
I made an appointment with the customer care service to check up on my bill, and Mohamed did an exceptional job helping me with my bi. He was able to make me change my mind from switching to verizon to actually staying with the company and getting a promotion on upgrading my phone THANK YOU MOHAMED YOU ARE THE BEST.
08.2021Dreaa
Briana was unbelievably kind and efficient! It was such a relief to switch to a different phone provider and know that we were going to be taken care of by an awesome person like her! She worked hard to get us the best deal even though we weren't good at articulating what we needed, and got us out of the store as timely as possible while still tending to other customers. I don't know how much you're paying her but it's not enough! 10 stars if I could!
08.2021Zack
The T-Mobile stores that I have been in the past are nothing like this one. This T-Mobile that is located next to the H-Mart had great customer service and Mohamed was amazing. He displayed patience and he also showed an extensive amount of knowledge that was used to put me in the right phone that suits me and my lifestyle perfectly. Mohamed was the best t-mobile employee that ever helped me.
08.2021Luz
The experience I had at other t-mobile stores was not good at all. Mohamed did a great job on changing how I felt about t-mobile stores. He explaining to me all the promotions that would best fit me. The customer was exceptional and i will definitely refer all my friends and family to go as well.
08.2021Luz
The experience I had at other t-mobile stores was not good at all. Mohamed did a great job on changing how I felt about t-mobile stores. He explaining to me all the promotions that would best fit me. The customer was exceptional and i will definitely refer all my friends and family to go as well.
08.2021Machop
I usually go to apple when dealing with iPhone purchases but I took a chance this time with T-Mobile so see if I could maybe get a good deal and it worked out perfectly. I was able to get the new iPhone 12 but what made it better was the customer service. Muhammed Haji made me more confident in buying from T-mobile. He was efficient and showed great attitude and knowledge as well. Thank you! Highly Recommend
08.2021Dreaa
Briana was unbelievably kind and efficient! It was such a relief to switch to a different phone provider and know that we were going to be taken care of by an awesome person like her! She worked hard to get us the best deal even though we weren't good at articulating what we needed, and got us out of the store as timely as possible while still tending to other customers. I don't know how much you're paying her but it's not enough! 10 stars if I could!
08.2021Dreaa
Briana was unbelievably kind and efficient! It was such a relief to switch to a different phone provider and know that we were going to be taken care of by an awesome person like her! She worked hard to get us the best deal even though we weren't good at articulating what we needed, and got us out of the store as timely as possible while still tending to other customers. I don't know how much you're paying her but it's not enough! 10 stars if I could!
08.2021Lenin
I made an appointment with the customer care service to check up on my bill, and Mohamed did an exceptional job helping me with my bi. He was able to make me change my mind from switching to verizon to actually staying with the company and getting a promotion on upgrading my phone THANK YOU MOHAMED YOU ARE THE BEST.
08.2021Zack
The T-Mobile stores that I have been in the past are nothing like this one. This T-Mobile that is located next to the H-Mart had great customer service and Mohamed was amazing. He displayed patience and he also showed an extensive amount of knowledge that was used to put me in the right phone that suits me and my lifestyle perfectly. Mohamed was the best t-mobile employee that ever helped me.
08.2021Zack
The T-Mobile stores that I have been in the past are nothing like this one. This T-Mobile that is located next to the H-Mart had great customer service and Mohamed was amazing. He displayed patience and he also showed an extensive amount of knowledge that was used to put me in the right phone that suits me and my lifestyle perfectly. Mohamed was the best t-mobile employee that ever helped me.
08.2021Machop
I usually go to apple when dealing with iPhone purchases but I took a chance this time with T-Mobile so see if I could maybe get a good deal and it worked out perfectly. I was able to get the new iPhone 12 but what made it better was the customer service. Muhammed Haji made me more confident in buying from T-mobile. He was efficient and showed great attitude and knowledge as well. Thank you! Highly Recommend
08.2021Lenin
I made an appointment with the customer care service to check up on my bill, and Mohamed did an exceptional job helping me with my bi. He was able to make me change my mind from switching to verizon to actually staying with the company and getting a promotion on upgrading my phone THANK YOU MOHAMED YOU ARE THE BEST.
08.2021Machop
I usually go to apple when dealing with iPhone purchases but I took a chance this time with T-Mobile so see if I could maybe get a good deal and it worked out perfectly. I was able to get the new iPhone 12 but what made it better was the customer service. Muhammed Haji made me more confident in buying from T-mobile. He was efficient and showed great attitude and knowledge as well. Thank you! Highly Recommend
08.2021Lenin
I made an appointment with the customer care service to check up on my bill, and Mohamed did an exceptional job helping me with my bi. He was able to make me change my mind from switching to verizon to actually staying with the company and getting a promotion on upgrading my phone THANK YOU MOHAMED YOU ARE THE BEST.
08.2021