cell phone store
Closed Now
Metro by T-Mobile in Morrow (2041 Mt Zion Rd, GA 30260)
About:
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
Metro by T-Mobile is located in Morrow (Georgia state) on the street of 2041 Mt Zion Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1770-210-5522. You can get more information from their website: https://www.metrobyt-mobile.com/storelocator?utm_source=google&utm_medium=lastmile&utm_campaign=10207540. The coordinates that you can use in navigation applications to get to find Metro by T-Mobile quickly are 33.561425, -84.324490. Scroll down to find out opening hours, reviews and other important information about Metro by T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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Ronnie
I bought a phone from this place, a Nokia 5G. First the phone kept dropping calls and I couldn't hear anyone on the other line. They gave me a replacement phone yesterday, and now I'm at work driving cannot use map because the phone will not pick up internet. So mad.
11.2022Latoya
Visited this store yesterday and was so pleased with the service and professionalism that I received from Joel. Jong is also really nice and pleasant and made the experience even better. Thank you guys for making the process convenient and seamless. Keep up the good work!
07.2022Cherika
This is the ABSOLUTE WORST EXPERIENCE with a phone company I've ever had!! I purchased this phone at Walmart and it was activated there. However an additional line, which isn't mine,was added to my phone account!! I called customer service 10+ times trying to get this resolved. I was told that my social was wrong and my middle name was used as my last name so they couldn't access my account!! This is the second time I've been in this store. I was told the first time that the situation was resolved but it was a lie!! I returned to the store and rudely treatment by a male employee. He acted as if it was my fault with his rude remarks!! I'll NEVER visit this establishment again. Rude, disrespectful and bad customer service skills.
04.2022Fatima
This location is closest to my house and they are never open on time or close earlier than expected. I'm here now having to go to another location because they are supposed to be open but are closed smh such an inconvenience
03.2022B.
Absolutely irritated. I went in yesterday to purchase a business line. Since I already have a line with all the works, I spoke with an older Asian guy and him know that I simply wanted a phone with the cheapest plan. I requested to have a Google number ported in, but was told that I was unable to do so. He didn't even try. I really got the vibe that he just didn't want to. He asked me if I wanted insurance and tried to up sale me on a case. I declined BOTH. I made the purchase, which seemed a bit high, but I know there are usually extra fees on the first bill. This morning I decided to call and attempt to port my number in. I was given NO issues at all. However, I did come to learn that not only was I placed on a higher plan than requested, there were also additional features added that I did not request, INCLUDING the insurance I had denied multiple times. The blatant disrespect is enough for me never to go to this location again. I should have left when he refused to show me anything but the free phones.
12.2021Robert
The (manager) Chinese guy at this metro PCs is selling defective airpods for $80. You think your getting a deal but honestly THEY DONT WORK! I bought a pair and he gave my friend a pair in exchange for her iPhone 7. Both airpods will not stay connected and has a loud static noise.
12.2021joss
Horrible DO NOT GO!!! they seem decent but they literally almost forced me to Change my plan on order to get 50 dollars back for the phone I just paid and I never saw the money back on my card. They just want to scam you out of as much money as they can.
12.2020Les
(Review is for rep's customer service only--can't speak for the actual cellular service or billing yet)...Long story short: came in after getting the last straw from Sprint across the street. Wanted to get my husband's T-Mobile number back and reactivate his service after Sprint had horribly botched adding his line to my 10-year Sprint account. We were both fired up because Sprint messed up my account and husband had no service, keeping me on the phone for hours with customer service to get it fixed, they assured me it was fixed, went in to the store and of course, IT WAS NOT FIXED--so, we saw T-Mobile across the street. It was 30 minutes til closing but rep Truly acted like she had all day to help us. She patiently gave my husband his options and we were about to make a deal when I got the idea to move my Sprint service over because I was impressed with her professionalism and attitude and had nothing binding me to Sprint. She then patiently gave us our new options and literally broke several details down to us clearly and would not move on until I was clear. T-Mobile was actually about $15 more than Sprint per month for what we wanted but we chose to go with them because of the customer service we received from Truly. She kept it real and we trusted her. She and her manager stayed late to complete our sale and worked together to activate our phones with NO complaints or passive-aggressive actions one sometimes gets when customers come in late. Time will tell if I am happy with the service and billing and coverage, but for now, the service from this rep was A+ and it was nice to stick it to a company that didn't care I had been their customer for 10 years.
12.2018Deven
Today (06/04/2018) My partner and I went to this store because the phone he purchased earlier in the day kept restarting itself and I was looking to upgrade my phone. We entered the store at 5pm and were immediately greeted by the staff with a warm “Welcome to T-Mobile”. After that we were approached by an associate who took our name and asked what we needed and then we proceeded to wait. The wait time was probably no longer than 2-3 minutes when an associate named Brionna (going off what I think I saw on her name tag because she didn’t introduce herself) came over to assist us. Brionna was knowledgeable and able to answer our questions but was lacking as far as her customer service skills she didn’t seem willing to help which in turn made me not want to ask anything else although I had further questions. My partner then informed her that his phone has been restarting itself and he had bought it earlier that day from the same location. As he handed the phone to Brionna the phone was restarting, Brionna was aware of this because she asked him if the phone was turned off and he explained no it’s doing it again. Brionna went to the manager and the manager told my partner that she would need to see it happen herself. So we sat there for 15-20 minutes waiting for someone to see the phone restart, as we are waiting Brionna is processing a payment for a customer (not watching the phone) and the manager is walking around assisting other customers (not watching the phone). Finally Brionna came back up to us and stated that there was nothing they could do unless they saw it restart themselves, which could have been done had she acknowledged it restarting in her hand or if someone was actually watching it. We have frequented this store on numerous occasions with no issue so we will just chalk it up to an off day but it was quite a disappointing experience.
12.2018loren
The employees at this store have excellent customer service. They go above and beyond to help customers. Shout out to Larry, Brandon, and Edward...no matter how busy the store gets all of the employees work effeciently. Thanks for giving me a good customer experience time and time again.
12.2015