appliance store
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Sears Hometown Store in Champaign (1306 Thelma Keller Ave, IL 62401)
About:
Sears Hometown Store in Effingham, IL is the local destination for major appliances including washers, dryers, refrigerators, dishwashers, and more! Also shop home goods including vacuums, hardware, and electronic needs, as well as a great selection of lawn & garden products including tractors, snow-blowers and mowers.
Sears Hometown Store is located in Champaign (Illinois state) on the street of 1306 Thelma Keller Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12173422658. You can get more information from their website: http://www.searshometownstores.com/home/il/effingham/3022. The coordinates that you can use in navigation applications to get to find Sears Hometown Store quickly are 39.140961, -88.565127. Scroll down to find out opening hours, reviews and other important information about Sears Hometown Store.
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Available amenities
Payments
- Cheques
- Debit cards
Planning
- Quick visit
Offerings
- Assembly service
- amenities.offerings.has_service_guarantee
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Unavailable amenities
Sears Hometown Store doesn't have any unavailable amenities.Categories
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Lisa
Great selection, service and experience. Selected what we wanted and they made it easy to order and schedule delivery
05.2022Linda
Helped me with getting repair person when refrigerator quit.
04.2022Bryan
I tell you what, this store and it's owner are great! In October I ordered a GE upright freezer from Sears online. The expected delivery date was in November, and I knew it would be delayed due to COVID so I expected it around December. I recieved several notifications via email that it was delayed, delayed, and delayed again until December 10th when I recieved another notification that my delivery status had changed. I looked online and noticed that the status had changed to "delivered" on December 16th. This was on December 10th so I was concerned. At this point I had already spent hours on the phone with the delivery team between November and December 10th, but because the status had changed to delivered on a future date, I figured I should call again to see what the status actually was since I had obviously not recieved my freezer. The first call was a waste of time. I was told they would have to look into it with the warehouse, and that they would call me back in a few hours. They never did so a week later I called again. This time they told me that it had shipped and was delivered to a store, but could not tell me what store. Again I was told they would reach out to me via email this time within 24-48 hours. They never did. I chated with their online support to no avail, sent several emails receiving the same answer that I would have to contact the do nothing delivery team. After a dozen calls, several emails, blowing up their FB page, I was finally told that my freezer was delivered to this store in Effingham. I drove the 45 minutes to the store resolved to not leave without either my freezer or some answers. When I got to the store I was pretty frustrated and I'm sure that despite my best efforts, some of that anger and frustration leaked out towards the staff. I told them I was there to pick up my GE Freezer. They informed me that they did not have any GE freezers, and hadn't for at least six months. I told them to double check and to call whomever they needed since the delivery team told me it had been delivered to that location. The owner took me to the back and showed me that he had no record of my order, and the only thing he could see was that I had indeed purchased one. I called the delivery team back and informed them that I was at the store and it was not there. That's when the delivery team told me that it hadn't shipped at all, and in fact it would not ship January 15th! I told them I wanted a refund, but they said I would have to work that through the store because their system was not updated? I purchased this online, the store had nothing to do with it so I said that wouldn't work and I wanted a refund now. They said again that I would have to call back in 24-48 hours, a running theme for the online "customer support". This is where the owner stepped up to the plate and made right the mistakes of so many online "customer support" representatives. Despite not having the freezer he returned the item for me, and sold me a different freezer that he had just received. When he recieves my GE freezer, it will just be added to his inventory. He is also going to work with Sears to ensure my delivery fee is also refunded since all he could do for me was return the item. He essentially took up the battle I had been fighting for almost two months. He was completely understanding of my situation, extremely professional and polite. The lesson I learned is if you want something from Sears, go to the store and let them order it for you. They will be able to track the order, and you don't have to deal with the horrible customer service for online purchases. It will also support a local business. This owner ended my nightmare and just in time since I have a whole hog ready for pickup at the butcher. He did all of this despite the attitude that I likely walked in with and even though they had nothing to do with the situation that I was in with the online order. I usually shop at Home Depot and Lowe's, but even though this is a further drive for me I think I will start shopping here for more of my needs.
08.2021Clarke
You can tell it's rough for them. The workers were very nice. I miss Sears. I loved that place. I will support it if I can. I made a purchase.
08.2021Marrilyn
Was always a great place to pay your Sears bills but there are only a few employers that don't have trouble getting it done with no problems.
08.2021nick
Ordered a tool set to be picked up same day and the old man working was incredibly rude wouldn't look up from his computer to even acknowledge me, ESPN must of had some really good information as that's what was on his computer. Go somewhere else it's no wonder Sears is going out of business
08.2020Mike
Great deals. Good selection. I use them for all my tool needs and appliances. They are friendly and courteous. Always try their best to go above and beyond what you expect.
08.2019Denise
After calling all like menards and home depot for my parents to look at a washer dryer laundry center. I called here and they had one. Unlike the other store say we had to order online. My parents are not tech savy and like to look and feel what they are purchasing.. over all this store was very friendly and helped and answered all my parents questions in simple way... wish more stores were still like this.. I give them more stars if I could
08.2019Scott
We had an issue with our Kenmore refrigerator. Randy Ruholl stepped in and made everything right. He definitely takes care of his customers and backs up what he sells. Thank you Randy.
08.2019Adam
We had sears come out 3 times to repair our dryer they sent a guy out the first time he temporarily repaired it. The second time They sent a lady out she couldn’t fix it because she couldn’t move it out where she could work on it. The third time I had to take the morning off work the same lady came out once again and they didn’t send anyone with her so I had to take off work to help get the washer and dryer out where she could fixe it. It took them about 2 months before it finally got fixed. If you have another option of some where to fix it I would strongly suggest you take it.
08.2018