5 Best furniture store in Champaign, Illinois (IL) 2024

How is it when I have a complaint about the new "manager" and call corporate that have THAT MANAGER call me back? Of course he won't agree he has done anything wrong. I had such a great experience with Rent A Center when I first started using them 7 months ago. However, now it is awful. They even went so far as to change a contract with me, on a USED couch and try to charge me full retail price. They won't "fix" that until my past due items are paid. (Which I tried to pay over the phone to Kenneth and Destiny and they said they could not take the payment) Long story short, RUN from this store until they get someone in who can clean up the messes. And, Brian, if you are the one replying... it is incredibly unprofessional to call the person who made a complaint about you and tell them you are the only one who will be able to talk to me. Surely, you have a boss. Edit: I received a call from Nick, a regional manager. He took the time to listen, and we came up with a solution to the issue in just a few minutes. Good customer service goes a long way. Unfortunately I have decided not to use the rent a center in Champaign for any future business I am happy a few good employees remain. ~Misty

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We were greeted when we entered the store! Our sales person introduced himself, and asked what we were looking for. We told him, he then got a questionnaire out and began asking us questions. He had me try several different mattresses. I found one I liked, but he had me try another one. A less expensive one & I liked it as well as the other one! We decided on the less expensive one. He got the paper work going...and we were out of there in 20 minutes. A very enjoyable transaction!! ~Robert

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I had a wonderful experience and help picking out my furniture for my new house. The salesman was so nice and has worked for the company for years! They were having a holiday sale and the store was very busy but he made time to speak to everyone and ensure all questions were answered. He was very efficient with checkout and helped explain the process and their warranty package for furniture very well that if feel confident if there was an issue that needed to be taken care of he would help me. Will absolutely be back for more items needed for my home! ~christy

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Great selection, service and experience. Selected what we wanted and they made it easy to order and schedule delivery ~Lisa

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They have begun to set out the Halloween decor.. oh my spooky heart, lots of NB4C for a great deal and so many fun finds for someone on a budget :) ~Steph

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