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Enterprise Rent-A-Car in Lake Villa (34740 US-45 Bldg D, IL 60046)
About:
Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Lake Villa. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Enterprise Rent-A-Car is located in Lake Villa (Illinois state) on the street of 34740 US-45 Bldg D. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1847-223-2005. You can get more information from their website: https://www.enterprise.com/en/car-rental/locations/us/il/third-lake-15n9.html?mcid=yext:245709. The coordinates that you can use in navigation applications to get to find Enterprise Rent-A-Car quickly are 42.367533, -87.998365. Scroll down to find out opening hours, reviews and other important information about Enterprise Rent-A-Car.
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- Identifies as women-owned
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Katherine
I've found myself renting a lot over the past few months and every interaction with the crew has been great. Everyone I have worked with or talked to on the phone has been kind and helpful, especially Rhi. Keep up the good work!
10.2022nikki
I called last minute to the Grayslake location as I had an issue with my reservation at another location. Jose answered the phone and was extremly helpful and kind. When I arrived the service was excellent and he was very detailed. Based on the service I recieved with Jose I will drive a little out of my way and continue to use this location.
10.2022David
Absolutely the worst service ever. I reserved a car on July 7th for pickup on July 12th. This was for a business trip. I received the standard email with my confirmation number an thought I was good to go. I used to rent weekly and, at one time, was a Platinum member. However, when I arrived the morning of the 12th for pickup, I was told that there were no cars available. The clerk said " I was just about to call you, I have a list of people I need to notify". Apparently, I was not the only person who was going to be left stranded that morning. The fact that Enterprise was completely out of vehicles when they knew they had reservations waiting is totally unacceptable. Further, not notifying me in advance put me a a real bind and jeopardized my business. To add insult to injury, I contacted their support team and have yet to receive a response. In my opinion, Enterprise customer service has steadily been going downhill and, for me, this is the straw that broke the camel's back. I shall never rent from Enterprise again.
08.2022Pj
The people here are amazing :) they provide unbelievable customer service and Rhi made sure we had a great experience.
08.2022M
Rhi is very professional, helped me picked the car and check-in check-out was hassle free.
08.2022Donna
We've been renting from this location a few times each year for many years. We've always had a good experience in the past. This time was terrible and I won't be renting here or with Enterprise in the future. They lost our reservation that we made in February for May rental. Branch Rental Manager, Rhiannan Heikens, had me make a new reservation at a much higher rate. She assured me that it would be reduced to the original rate when we returned the car. When we returned the car, I spoke with Rhiannan again. She initially said she couldn't reduce the rate all the way back to what we reserved in February. She was very condescending and wouldn't resolve the issue without some pressure from me. Very bad customer service. This was a classic bait and switch tactic. We won't be back to rent from Enterprise.
06.2022Lynn
Enterprise offers fabulous car rental service. They met my husband at the repair service with a very nice SUV rental. Once our own car was ready, Enterprise met us again at the car repair facility so we could return their rental. Then we drove our vehicle home. We had an excellent experience with Enterprise, and we highly recommend them.
01.2022Lay
Excellent Customer service, Went above and beyond. Had to get my car repaired from platinum auto (next door). Maury met me at the auto shop, upgraded our car to an SUV because we where going out of town. And did everything to accommodate us. Would recommend and use again!
11.2021Chris
On this particular day, they weren’t able to pick me up from my location due to lack of man power in the store but the service itself was impeccable. It exceeded the initial downfall and made my experience enjoyable. The lady at the lake villa, IL location with the long nails was great. She was quick to the point and prompt. Good attitude. Solid job. Thanks enterprise.
11.2021Darrel
I have had nothing but fantastic experiences at this location. The cars I have rented are clean, available on time, and the staff goes out of their way to make sure the vehicle I get, meets my specific needs. Maury takes customer service to a new level. He is one of the best branch managers I have ever dealt with, and has ensured I was taken care of when I had issues ( changing schedule, vehicle needs etc,) that were no fault of Enterprise. I highly recommend this location.
11.2020