cell phone store
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T-Mobile in Washington (1630 Washington Rd, IL 61571)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Washington (Illinois state) on the street of 1630 Washington Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1309-886-3927. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-washington-il-61571-784e?utm_source=google&utm_medium=lastmile&utm_campaign=784E. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 40.704818, -89.431642. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Jason
Worst experience ever. Spent 1,400 on new phone, overcharged me for a hundred for with paying cash? Set phone up incorrectly. no text. all go to old phone? Told me to call customer service, once they took my $ now I get to talk to mideastern people with accents for a week with no solution.. told me to keep an eye on it????lol thanks for nothing...run from here!
08.2022Alice
Casey at the Washington store is extremely streamly capable and very well adversed with working with the more senior types citizens such as myself.. Cell phones can be quite a challenge to challenge to us more mature people and she's very patient and caring and wants to make sure that she covers everything with you.. I don't know what you pay her but it's not enough thank you
05.2022Rebecca
The workers were extremely helpful and customer service oriented. They politely informed us about new products while helping us to transfer to our new phones. This was the best experience we have ever had in a T-Mobile store and we will most definitely be back. Thank you.
09.2018Aubrey
I absolutely love this store. The best customer service you can get and David is the best. Took the time to fix an issue with our account that we setup at another store. Got us set up with phones we wanted and fixed all the issues that we had. If you ever need help come to the T Mobile store in Washington IL these guys will treat you right and be upfront and honest with you.
09.2018Sam
This T-Mobile location is simply great. My experience was flawless from start to finish. David was very knowledgeable, greeted me as I entered the store, and really met and exceeded my needs. Very happy with my new service.
09.2018Kate
I’m unsure of the name of the associate I spoke with on 10/28 but whoever it was is either new or just doesn’t care about proper customer service. I wanted to see what it would be like to combine my husband’s account and mine. First, the gentleman didn’t know how to look at some information I had requested to see regarding our leases. Instead of asking for help or simply saying he was unsure of how to research this, he said that “he wasn’t able to access this information in store.” Being a former employee I knew this wasn’t the case. I later went onto T-Mobile’s website and chatted with customer care. I got the information and then asked if employees could access this information in the store and the response was “of course, they are using the same software we are using. We can see the same information in store, over the phone or via this chat application.” He refused to give straight answers to questions I would ask and instead gave vague, terrible car salesmen answers. Even to a simple question about the stores current Apple Watch stock, he said he had demos and I could see them. (I wasn’t asking to see any, I was asking if they had any...) The entire time we were in the store he acted like he had better things to do, even though there were no other customers there. When I said that I was considering switching to Verizon due to poor customer service he said; “you’re welcome to your opinion.” I’ve been in retail my whole life so I know how frustrating it can be. But my husband and I were nothing but kind and I feel like we constantly have issues regarding T-Mobile customer care. I know how pointless it is to leave negative reviews however, maybe just this once, it will help.
09.2018Erin
My husband and I felt right at home as soon as we walked in. All three sales reps that were working (Bill, David and AJ) were extremely helpful and kind. You can tell they take great pride in their work and went far beyond great customer service. T-Mobile Washington rocks!
09.2018Issa
I felt welcomed as soon as I stepped in the store. The service was second to none. I walked in got what I wanted and walked out hassle free. They have a wide variety of phones IN STOCK unlike other cellular stores I’ve been in. I highly recommend this T-Mobile location if you’re in the area.
09.2018David
My wife and I had a great experience at T-Mobile. Mason and AJ were the salesmen working when we were there. Both guys went above and beyond any customer service I have ever experienced. I would definitely recommend going to T-Mobile Washington. The level of professionalism and service is top notch!
09.2018Debra
Just had support help from Mason at the Washington, IL store and I have to be honest, it was FANTASTIC!!!!!! I highly recommend this facility and look forward to using their services again in the future. LOVE my new IPhone X & my husband loves his Samsung. Thank you for the support and opening a GREAT store in Washington, IL!!!
09.2018