cell phone store
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T-Mobile in Fort Wright (3445 Valley Plaza Pkwy Ste B, KY 41017)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Fort Wright (Kentucky state) on the street of 3445 Valley Plaza Pkwy Ste B. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18594268200. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-ft-wright-ky-41017-5jsl?utm_source=google&utm_medium=lastmile&utm_campaign=5JSL. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 39.035220, -84.533173. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Michael
Have five lines switched form Boost and on my I phone 6s one of the clerks told me to go to best buy to transfer my data from the I phone to the one I just purchased. I think his name is drew. Everyone one was very nice and helpful but why take my new phone to best buy
07.2022Michael
Have five lines switched form Boost and on my I phone 6s one of the clerks told me to go to best buy to transfer my data from the I phone to the one I just purchased. I think his name is drew. Everyone one was very nice and helpful but why take my new phone to best buy
07.2022Michael
Have five lines switched form Boost and on my I phone 6s one of the clerks told me to go to best buy to transfer my data from the I phone to the one I just purchased. I think his name is drew. Everyone one was very nice and helpful but why take my new phone to best buy
07.2022Michael
Have five lines switched form Boost and on my I phone 6s one of the clerks told me to go to best buy to transfer my data from the I phone to the one I just purchased. I think his name is drew. Everyone one was very nice and helpful but why take my new phone to best buy
07.2022Megan
Had a great experience with Wesley at the Ft. Wright T-Mobile! Very upfront and well spoken in the entire process. Was able to keep things simple and to-the-point for fast service! Came in to purchase a SyncUp Kids watch and activate the service to my account, and completed the whole process in 20min. Highly recommend you visit this location!
06.2022Megan
Had a great experience with Wesley at the Ft. Wright T-Mobile! Very upfront and well spoken in the entire process. Was able to keep things simple and to-the-point for fast service! Came in to purchase a SyncUp Kids watch and activate the service to my account, and completed the whole process in 20min. Highly recommend you visit this location!
06.2022Megan
Had a great experience with Wesley at the Ft. Wright T-Mobile! Very upfront and well spoken in the entire process. Was able to keep things simple and to-the-point for fast service! Came in to purchase a SyncUp Kids watch and activate the service to my account, and completed the whole process in 20min. Highly recommend you visit this location!
06.2022Megan
Had a great experience with Wesley at the Ft. Wright T-Mobile! Very upfront and well spoken in the entire process. Was able to keep things simple and to-the-point for fast service! Came in to purchase a SyncUp Kids watch and activate the service to my account, and completed the whole process in 20min. Highly recommend you visit this location!
06.2022Ava
I've been a sprint customer for a long time. Andrew and his staff have been the most helpful associates from ANY store I've been too. They explained the fees, the monthly charges, and even take time when I show up to fix my small phone issues, and they taught me how to use my device better. If you are debating on which store to go to in the Northern Kentucky area this one is it. They truly care about their store and their customers. You won't regret visiting this location.
01.2022Jeremy
Unscrupulous sales reps at this location - DO NOT trust them. They charged us for activations that could have been done for free via the app. Current promotion is 3 lines for $120, with 3rd line free. They told us in-store only a 4th line was free & insisted it wouldn’t change our monthly bill. We logged onto the app afterwards to find the total monthly bill would now be $140/mo - with the extra $20/mo due to the 4th line (that we didn’t ask for or need). After leaving the store & doing research, we called customer support & learned the truth. We went back to the store and they refused to fix or refund anything because “the system wouldn’t allow them to”. Basically - sales rep pushed fees & a 4th line on us, costing over $90 upfront and adding $20/mo to our bill. We called customer service again the next day - they very helpfully fixed & refunded everything. Avoid this store like the plague.
01.2022Ava
I've been a sprint customer for a long time. Andrew and his staff have been the most helpful associates from ANY store I've been too. They explained the fees, the monthly charges, and even take time when I show up to fix my small phone issues, and they taught me how to use my device better. If you are debating on which store to go to in the Northern Kentucky area this one is it. They truly care about their store and their customers. You won't regret visiting this location.
01.2022Ava
I've been a sprint customer for a long time. Andrew and his staff have been the most helpful associates from ANY store I've been too. They explained the fees, the monthly charges, and even take time when I show up to fix my small phone issues, and they taught me how to use my device better. If you are debating on which store to go to in the Northern Kentucky area this one is it. They truly care about their store and their customers. You won't regret visiting this location.
01.2022Jeremy
Unscrupulous sales reps at this location - DO NOT trust them. They charged us for activations that could have been done for free via the app. Current promotion is 3 lines for $120, with 3rd line free. They told us in-store only a 4th line was free & insisted it wouldn’t change our monthly bill. We logged onto the app afterwards to find the total monthly bill would now be $140/mo - with the extra $20/mo due to the 4th line (that we didn’t ask for or need). After leaving the store & doing research, we called customer support & learned the truth. We went back to the store and they refused to fix or refund anything because “the system wouldn’t allow them to”. Basically - sales rep pushed fees & a 4th line on us, costing over $90 upfront and adding $20/mo to our bill. We called customer service again the next day - they very helpfully fixed & refunded everything. Avoid this store like the plague.
01.2022Ava
I've been a sprint customer for a long time. Andrew and his staff have been the most helpful associates from ANY store I've been too. They explained the fees, the monthly charges, and even take time when I show up to fix my small phone issues, and they taught me how to use my device better. If you are debating on which store to go to in the Northern Kentucky area this one is it. They truly care about their store and their customers. You won't regret visiting this location.
01.2022Jeremy
Unscrupulous sales reps at this location - DO NOT trust them. They charged us for activations that could have been done for free via the app. Current promotion is 3 lines for $120, with 3rd line free. They told us in-store only a 4th line was free & insisted it wouldn’t change our monthly bill. We logged onto the app afterwards to find the total monthly bill would now be $140/mo - with the extra $20/mo due to the 4th line (that we didn’t ask for or need). After leaving the store & doing research, we called customer support & learned the truth. We went back to the store and they refused to fix or refund anything because “the system wouldn’t allow them to”. Basically - sales rep pushed fees & a 4th line on us, costing over $90 upfront and adding $20/mo to our bill. We called customer service again the next day - they very helpfully fixed & refunded everything. Avoid this store like the plague.
01.2022Jeremy
Unscrupulous sales reps at this location - DO NOT trust them. They charged us for activations that could have been done for free via the app. Current promotion is 3 lines for $120, with 3rd line free. They told us in-store only a 4th line was free & insisted it wouldn’t change our monthly bill. We logged onto the app afterwards to find the total monthly bill would now be $140/mo - with the extra $20/mo due to the 4th line (that we didn’t ask for or need). After leaving the store & doing research, we called customer support & learned the truth. We went back to the store and they refused to fix or refund anything because “the system wouldn’t allow them to”. Basically - sales rep pushed fees & a 4th line on us, costing over $90 upfront and adding $20/mo to our bill. We called customer service again the next day - they very helpfully fixed & refunded everything. Avoid this store like the plague.
01.2022Anthony
We have been having hell dealing with this sprint/t-mobile merger. Back and forth between customer service and the store. These guys stepped up and went above and beyond to get it all straightened out. If i could give them 10 stars i would, especially the Drews.
12.2021Anthony
We have been having hell dealing with this sprint/t-mobile merger. Back and forth between customer service and the store. These guys stepped up and went above and beyond to get it all straightened out. If i could give them 10 stars i would, especially the Drews.
12.2021Anthony
We have been having hell dealing with this sprint/t-mobile merger. Back and forth between customer service and the store. These guys stepped up and went above and beyond to get it all straightened out. If i could give them 10 stars i would, especially the Drews.
12.2021Anthony
We have been having hell dealing with this sprint/t-mobile merger. Back and forth between customer service and the store. These guys stepped up and went above and beyond to get it all straightened out. If i could give them 10 stars i would, especially the Drews.
12.2021Kelly
We went in to change over from sprint to t-mobile. Mathew helped us. He was extremely knowledgeable and answered all of our questions patiently. He helped us understand everything we needed so that we could choose the best phone for us. He was professional and made the switch easily. We couldn’t have asked for a better person to help us. Thank you Mathew!!
11.2021Kelly
We went in to change over from sprint to t-mobile. Mathew helped us. He was extremely knowledgeable and answered all of our questions patiently. He helped us understand everything we needed so that we could choose the best phone for us. He was professional and made the switch easily. We couldn’t have asked for a better person to help us. Thank you Mathew!!
11.2021Kelly
We went in to change over from sprint to t-mobile. Mathew helped us. He was extremely knowledgeable and answered all of our questions patiently. He helped us understand everything we needed so that we could choose the best phone for us. He was professional and made the switch easily. We couldn’t have asked for a better person to help us. Thank you Mathew!!
11.2021Kelly
We went in to change over from sprint to t-mobile. Mathew helped us. He was extremely knowledgeable and answered all of our questions patiently. He helped us understand everything we needed so that we could choose the best phone for us. He was professional and made the switch easily. We couldn’t have asked for a better person to help us. Thank you Mathew!!
11.2021Virginia
Over the last 6 years of dealing with several different companies and reps, no one was more helpful, honest, and all around nice than Andrew M the store manager of this location. I recommend anyone who is looking at going to a T-Mobile location to visit Andrew in Ft. Wright. He deserves a raise!
10.2021Virginia
Over the last 6 years of dealing with several different companies and reps, no one was more helpful, honest, and all around nice than Andrew M the store manager of this location. I recommend anyone who is looking at going to a T-Mobile location to visit Andrew in Ft. Wright. He deserves a raise!
10.2021Virginia
Over the last 6 years of dealing with several different companies and reps, no one was more helpful, honest, and all around nice than Andrew M the store manager of this location. I recommend anyone who is looking at going to a T-Mobile location to visit Andrew in Ft. Wright. He deserves a raise!
10.2021Virginia
Over the last 6 years of dealing with several different companies and reps, no one was more helpful, honest, and all around nice than Andrew M the store manager of this location. I recommend anyone who is looking at going to a T-Mobile location to visit Andrew in Ft. Wright. He deserves a raise!
10.2021Mindy
The Ft Wright store, 5JSL, is a location staffed with a dedicated team. My 79 year old mother is on my family plan account and needed to upgrade her phone. I am 500 miles away and was worried she wouldn’t get the assistance she needed with the newer “fancy” phone. My worries we’re put to rest from the first time I called the store and spoke to Andrew, the assistant manager. Follow up calls with the store manager Andrew eases my mind. He was so personable and took extensive time with my mother. He not only got her new iPhone 12 set up, he took time to show her how to use it and even got her Apple ID set up complete and a second one corrected and deleted. The team of Andrew and Andrew made a stressful experience smooth and worry free. Next time I am in town I want to make certain to take the time to thank them for all they did.
09.2021Anony
So far, I've spoken with Matthew, Andrew and Master Shifu Andrew. Every single one of them have been so extremely helpful and accommodating. Even tho there was an issue between my phone and and T-Mobile's network with the Sprint-T-Mobile merge, they have gone out of their way and made all the phone calls they can make to resolve the issue. There was no solution, except to wait for my new phone, but stated they'll be trying to get T-Mobile to compensate for the snafu. Thanks Guys! All of you are so amazingly AWESOME!
09.2021Mindy
The Ft Wright store, 5JSL, is a location staffed with a dedicated team. My 79 year old mother is on my family plan account and needed to upgrade her phone. I am 500 miles away and was worried she wouldn’t get the assistance she needed with the newer “fancy” phone. My worries we’re put to rest from the first time I called the store and spoke to Andrew, the assistant manager. Follow up calls with the store manager Andrew eases my mind. He was so personable and took extensive time with my mother. He not only got her new iPhone 12 set up, he took time to show her how to use it and even got her Apple ID set up complete and a second one corrected and deleted. The team of Andrew and Andrew made a stressful experience smooth and worry free. Next time I am in town I want to make certain to take the time to thank them for all they did.
09.2021Anony
So far, I've spoken with Matthew, Andrew and Master Shifu Andrew. Every single one of them have been so extremely helpful and accommodating. Even tho there was an issue between my phone and and T-Mobile's network with the Sprint-T-Mobile merge, they have gone out of their way and made all the phone calls they can make to resolve the issue. There was no solution, except to wait for my new phone, but stated they'll be trying to get T-Mobile to compensate for the snafu. Thanks Guys! All of you are so amazingly AWESOME!
09.2021Mindy
The Ft Wright store, 5JSL, is a location staffed with a dedicated team. My 79 year old mother is on my family plan account and needed to upgrade her phone. I am 500 miles away and was worried she wouldn’t get the assistance she needed with the newer “fancy” phone. My worries we’re put to rest from the first time I called the store and spoke to Andrew, the assistant manager. Follow up calls with the store manager Andrew eases my mind. He was so personable and took extensive time with my mother. He not only got her new iPhone 12 set up, he took time to show her how to use it and even got her Apple ID set up complete and a second one corrected and deleted. The team of Andrew and Andrew made a stressful experience smooth and worry free. Next time I am in town I want to make certain to take the time to thank them for all they did.
09.2021Mindy
The Ft Wright store, 5JSL, is a location staffed with a dedicated team. My 79 year old mother is on my family plan account and needed to upgrade her phone. I am 500 miles away and was worried she wouldn’t get the assistance she needed with the newer “fancy” phone. My worries we’re put to rest from the first time I called the store and spoke to Andrew, the assistant manager. Follow up calls with the store manager Andrew eases my mind. He was so personable and took extensive time with my mother. He not only got her new iPhone 12 set up, he took time to show her how to use it and even got her Apple ID set up complete and a second one corrected and deleted. The team of Andrew and Andrew made a stressful experience smooth and worry free. Next time I am in town I want to make certain to take the time to thank them for all they did.
09.2021Anony
So far, I've spoken with Matthew, Andrew and Master Shifu Andrew. Every single one of them have been so extremely helpful and accommodating. Even tho there was an issue between my phone and and T-Mobile's network with the Sprint-T-Mobile merge, they have gone out of their way and made all the phone calls they can make to resolve the issue. There was no solution, except to wait for my new phone, but stated they'll be trying to get T-Mobile to compensate for the snafu. Thanks Guys! All of you are so amazingly AWESOME!
09.2021Anony
So far, I've spoken with Matthew, Andrew and Master Shifu Andrew. Every single one of them have been so extremely helpful and accommodating. Even tho there was an issue between my phone and and T-Mobile's network with the Sprint-T-Mobile merge, they have gone out of their way and made all the phone calls they can make to resolve the issue. There was no solution, except to wait for my new phone, but stated they'll be trying to get T-Mobile to compensate for the snafu. Thanks Guys! All of you are so amazingly AWESOME!
09.2021Kim
Awesome! Awesome! The team was great, I can never make up my mind about anything. All 3 of the staffing members including the assistant manager, and the store manager help me understand each device. I changed my mind on what phone I wanted about 5 times. The team was very patient with me, I wasn’t pressured into anything. Very awesome people. Everything from phones to plans was explained in detail. I would highly recommend this sprint store!!!!!!!
08.2020Kim
Awesome! Awesome! The team was great, I can never make up my mind about anything. All 3 of the staffing members including the assistant manager, and the store manager help me understand each device. I changed my mind on what phone I wanted about 5 times. The team was very patient with me, I wasn’t pressured into anything. Very awesome people. Everything from phones to plans was explained in detail. I would highly recommend this sprint store!!!!!!!
08.2020Kim
Awesome! Awesome! The team was great, I can never make up my mind about anything. All 3 of the staffing members including the assistant manager, and the store manager help me understand each device. I changed my mind on what phone I wanted about 5 times. The team was very patient with me, I wasn’t pressured into anything. Very awesome people. Everything from phones to plans was explained in detail. I would highly recommend this sprint store!!!!!!!
08.2020Kim
Awesome! Awesome! The team was great, I can never make up my mind about anything. All 3 of the staffing members including the assistant manager, and the store manager help me understand each device. I changed my mind on what phone I wanted about 5 times. The team was very patient with me, I wasn’t pressured into anything. Very awesome people. Everything from phones to plans was explained in detail. I would highly recommend this sprint store!!!!!!!
08.2020