sandwich shop
Now Open
Jimmy John's in Lexington (397 Waller Ave, KY 40504)
About:
Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Jimmy John's is located in Lexington (Kentucky state) on the street of 397 Waller Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18592310083. You can get more information from their website: https://locations.jimmyjohns.com/ky/lexington/sandwiches-688.html?utm_source=google%20my%20business&utm_medium=organic&utm_campaign=website%20link. The coordinates that you can use in navigation applications to get to find Jimmy John's quickly are 38.031494, -84.520458. Scroll down to find out opening hours, reviews and other important information about Jimmy John's.
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Show menuAvailable amenities
Crowd
- University students
- Groups
- Tourists
Payments
- Debit cards
- NFC mobile payments
Amenities
- Good for kids
- High chairs
- Toilets
Offerings
- Healthy options
- Late-night food
- Quick bite
- Vegetarian
Atmosphere
- Casual
Highlights
- Fast service
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Dining options
- Lunch
- Dinner
- amenities.dining_options.has_catering
- amenities.dining_options.has_counter_service
- Dessert
Service options
- Kerbside pickup
- No-contact delivery
- Delivery
- Drive-through
- Takeaway
- Dine-in
Sam
A simple mistake of forgetting to put no tomatoes when ordering a sandwich has put a bad taste in my mouth, literally and figuratively. We asked them to remake the sandwich but they refused. I will think twice about ordering a meal in this location. God forbid you ask them to remake something.
08.2022Lyndi
This was the cleanest Jimmy John's I've ever been to. Melissa and the other staff was super nice and you can tell they took pride in their job.
08.2022Jeremy
If I could give a 1/8 of a star I would. This store is a joke. I have ordered and or tried to order from them multiple times. And they always seem to have a excuse of why they can’t deliver or like tonight I called from multiple phones multiple times and every time someone would pickup and immediately say I can’t hear you hello and hang up. Do not call this store and I hate it for those of us that like jimmy John’s because we can’t order from another store the company policy will not allow it which makes no sense. I’m sure with this customer service happing so often they want have a store on Waller for very long. And maybe then I’ll be able to order from a location that will answer the phone all the other locations in town will answer the phone they just are not allowed to take your order.
07.2022Jessica
It literally took an hour to receive my order that’s right across the street from my work. I work in a hospital so I don’t have time to keep checking and calling for my order. Not sure what happened but the delivery was not freaky fast!
07.2022Joshua
Ordered via the app. Got the notification my order was ready. Dropped in to grab it. Wasn’t ready. Made me late to work. Ordered well in advance. Will not order from again.
07.2022Victoria
The customer service is definitely 5/5 stars. I like this location because of the convenience of the drive thru. Will be back!
04.2022Ande
According to the website this location does not close until 12 am, however at 11pm on a non holiday Jimmy Johns was closed.. as a night shift healthcare worker we rely on accurate timing to determine when to get our lunches. I walked over from my area of work and had to walk back because the incorrect times stated.
12.2021Katie
It took this store 81 minutes to get me my sandwich, even though my location is .7 miles away from this store. I attempted to call and cancel twice to get a refund as I no longer even wanted the sub it had taken so long, and the store manager, Andrew, rudely told me that I did not qualify for a refund on my order even though the customer service I received was despicable. Management at this location is terrible - if you run your whole business on the motto of "freaky fast subs," how can one order take 81 minutes? I am honestly so disappointed. I love JJ sandwiches, but the last couple of visits have been similar to this one. A normal lunch/dinner/order of anything doesn't take 81 minutes to arrive, especially when the store is .7 miles from the delivery location. They did nothing on their end to make this situation right. I submitted feedback to Jimmy Johns Corporate as well as this review.
11.2021Jordan
This review is 100% on management. Running a store that proclaims freaky fast delivery and only keeping 1 delivery driver on hand is ridiculous. Twice now I've ordered from here to half an hour later realize my sandwich hasn't even left the store cause they're backed up.
09.2021MakeupanMatcha
It's a good thing the employees don't install elevators or work with heavy machinery. I have never in my life seen a place that messes up things as frequently as they do. Every time I order I think I must have left something off my sandwich but it is always on the receipt. (For example my extra sprouts has been NO sprouts, or my no tomato still has them all over it.) I know that sometimes people get busy but if I am paying almost $10 for an "unwich" and some chips I do expect accuracy... Make sure you do their job and check the order before they run away as 9/10 times the orders are not complete or accurate. (They don't hang around as soon as your bag is out of their hand.) Pretty sure my 11 year old niece could follow directions better than they pay attention to orders, and at least she is friendly. PS be careful ordering drinks as their driver HAS asked my coworker to try one of the drinks to make sure it was hers... it wasn't. He still took it with him to the next delivery and I doubt it was to throw away. If I could give no stars I would. I wish we could order from the Nicholasville Rd location but even though it is closer to us we are not in their delivery area. We keep giving them chances and they keep screwing the pooch.
09.2018