8 Best fast food restaurant in Lexington, Kentucky (KY) 2024

Parking is not the best and not the most well kept building but staff was friendly and made sure you got what you wanted. Even though it was very busy while I was there they got us through in a fast manner still insuring our sandwiches were correct. ~KRS

Rude and catty staff. Refuses all forms of gift cards and Coupons. Really make you feel like you are troubling them just to order a sandwich ~orion

Wonderful workers, very kind! They are willing to change/add/detract whatever you need on the sandwich. Very clean and vibrant. The chips and such are always stocked. The subway is accessible for wheelchairs and there is enough space to eat comfortably that isn't right next to line. Bathrooms are well maintained. ~Sarah

Every time we order the delivery drivers are either really aggressive and complain about tips and the delivery driver labeled our order as delivered and it was not there. The woman on the phone was extremely true rude and said they went back to the store to get another order and then hung the phone up. This is the third time in a row we have had a horrible experience ordering food from jimmy johns. A place my family enjoys eating from but it is becoming increasingly more stressful to just order food from here Edit: this is also the third time we have waited over a hour for our food, unacceptable! One hour and fifteen minute update: had to turn around to get another order. Never again. ~Caust1k_

The new hours claimed to be open until 9 but when I showed up at 8:3 they locked the doors and claimed that’s the time they have to leave by. Thought the remodel would fix old issues but still filled with lazy employees. Will not be returning!!! ~Troy

If I could give a 1/8 of a star I would. This store is a joke. I have ordered and or tried to order from them multiple times. And they always seem to have a excuse of why they can’t deliver or like tonight I called from multiple phones multiple times and every time someone would pickup and immediately say I can’t hear you hello and hang up. Do not call this store and I hate it for those of us that like jimmy John’s because we can’t order from another store the company policy will not allow it which makes no sense. I’m sure with this customer service happing so often they want have a store on Waller for very long. And maybe then I’ll be able to order from a location that will answer the phone all the other locations in town will answer the phone they just are not allowed to take your order. ~Jeremy

Waited nearly an hour for food that never came. Employees told me to check my camera as if I were lying about not receiving food. Told them on the phone that I had an Amazon package on the front porch, no food. Employee on phone asked driver about Amazon package. Driver tried to say they delivered at the same time as Amazon, which was an outright lie. Amazon delivered 1.5 hours before the order was placed as is evidenced by the video captured by my Ring camera with time stamp. Would give zero stars if I could. ~Adam

Prices at all fast food restaurants have gone up. This restaurant is no exception. However their customer service is very pleasant. That is something one does not get at fast food restaurants anymore. This restaurant provides genuine interaction with customers. I would return back to this particular restaurant just for the pleasant human interaction. ~Robert