Best car repair in Longwood, Florida (FL) 2024

Dropped my car off for an oil change, tire rotation, wheel alignment and general inspection. I received a call that my battery and air cabin filter needed replaced. My battery was under warranty elsewhere, so I declined it but went ahead with replacing the air cabin filter. No price was disclosed, but I knew they were pretty cheap in the past, so I wasn't too worried. When I went to pick up my car, I found out they charged me 45 dollars for the air cabin filter! I asked them how often they need to be replaced and I was told every 15 to 20 thousand miles. Mine was replaced 2 years ago and I've driven my car less than 4,000 miles since then! When I told them this, the guy who worked on my car happened to walk in and overhear me. He said that my filter looked to be in excellent condition. I didn't want to make a scene or get him in trouble, so I just paid and left. I'm really disappointed that I was lied to and I feel taken advantage of. I won't be recommending this location and I'll only return because I have lifetime alignments with them. I certainly won't be trusting them to tell me what my car "needs" going forward. Services: Oil change, Air & cabin filter replacement, Wheel alignment ~Samantha

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We love this place and have been bringing our vehicles here for a few years… but just wanted to share a positive recent experience… Our 17 year old son noticed a tire was low on air, and after a week of frequent air refills we suggested he call and stop by Universal after school (good learning experience to handle this on his own as a teen). They treated him with total respect, found the nail in the tire quickly, and got it patched. Great, trustworthy service. Thanks!! ~Emily

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I first went there after a national chain wanted to charge me almost $1k to fix my a/c. Rich was able to fix it at a fraction of the cost, and I had no further issues. I've been coming to him for issues with another vehicle. He's been very reasonable and timely. I always recommend him, and will continue to return as needed. Highly recommend! Services: Air conditioning, General repairs & maintenance ~Dar

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Great experience! They got me in right away. Chris was very attentive listening to my concerns about my Jeep and pinpointed the exact issue which was fixed within an hour. My jeep is running great now! Everyone was super nice including Lily at the desk. Best auto repair shop I've ever been to! Service: Brakes ~Haley

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