5 Best car rental agency in Miami, Florida (FL) 2024

Excellent service!!! They took my rental car to the Bodyshop, the girl who took the car was super friendly and professional, and then I just had to leave the car at the body shop. Awesome !!! Then they called me to find out if everything had been to my liking and they put themselves under orders. So… What is expected of a good service. Thank you very much !!! ~Emilio

I called the morning to return my rental and was told they were too busy so return it in the afternoon. After adjusting my schedule I called again to ensure they would be able to take me back home which was a mile away. I was then told by “Obi” they drop customers off as a courtesy but would be not be able to provide me that courtesy. There goes my individual and corporate Acct business. They have poor customer service at this this location. Just avoid the issues and rent from another company or location ~StarBoy

I was in need of a rental to travel, I have never used this company but gave it a chance with rentals being low in availability in my area. It was unlimited miles as seen in the contract. It was to be brought back to same location which ofcourse i would be doing. I drove the vehicle 700 miles and about 200 miles later it was pulling to the side alot. I checked tires everything seemed fine except it was getting worse and worse. The check engine light came on and then the oil maintenance not long after that. When arriving i saw oil leaking and felt uncomfortable driving it back and contacted avis the following day upon waking up and let them know what was happening. They said to exchange it and gave me an address. First address closed due to covid. Second address listed on that location window wasnt far drove there also closed until friday for covid. I called to exchange at another and final location in my area. They had NO VEHICLE Available. So i called customer support at avis again. They said the fee would be wavied for return in an unauthorized location since they could not provide an exchange car. This left me to find a whole other rental to get back 700 miles. I left the car with them and the dadeland avis told me no worries the fee will not be charged and they will take care of everything and sorry. I was glad it was over until i was charged 2787.64!!!! 1600 dollars in miles when clearly i had unlimited miles on my contract and another 600 for unauthorized drop?! I called and spoke for an hour sending my contract and all the info and pictures provided here and was given a case number and told that the bill would be fixed and updated within 5 days again apologizing to me for the inconvenience. Today the charge is still on my card and they charged 43 MORE dollars. I called and they said my claim that was already approved was denied and nothing was wrong with the car. When i clearly have the proof posted here, witnesses and a video recording of the avis in dadeland telling me no worries the fee wont be charged and apologizing numerous times. (not posting via attorney telling me to hold for court purposes) The claim was approved the 10th when i called according to the avis, and case number he gave me, today im told they are resending claim give it 3 days. Well they have 3 days to fix this or i have to contact my bank and my attorney gives me the go ahead to sue for the trouble they have caused, the fraud fees and reimbursement for attorney fees. BE VERY CAREFUL WHEN USING AVIS!!! EVERY PERSON I HAVE SPOKE TO REGARDING ANYTHING HAS LIED TO ME INTENTIONALLY. ~Austin

From Advantage Rental ( wait 2 hours for the front desk) to Budget Rental ( employees so mean). I end up with rent a car with Alamo. I super SUPER statisfied with my experience. The front desk was so nice and fast. I got my contract done in 20mins and got the car by myself. When the time to the check out, employees were really nice too. The car was new, clean and in good condition. Recommended!!! ~Loi

I am dissatisfied with their customer service and rental because of the overcharges, deceitful information and customer service representatives. If you are traveling from another state BE CAREFUL🚨…read the contract…especially if you deny insurance! Also, be prepared to paid all kind of hiding fees! Make sure you take picture of your gas tank!!!!! If they charged you gas be prepared to have PROOF…KEEP YOUR RECEIPTS! 📌If not you would have to provide Gas Station Name | Gas Station Address/location | Time you put the gas | Dollar Amount and How many gallons…unbelievable! I gave them two stars because “The only GOOD experience was the outstanding communication from Lost & Found” I took time to read the reviews before mine! Wao! It is a Shame! It is obvious this Budget Rental lack of honesty and customer service! I received a response from the Operations Manager…”We appreciate your feedback since it helps us improve our service and your rental experience. I deeply regret that we were not able to meet your expectations regarding your previous rental. Good news or bad, comments from Budget customers help us to evaluate our services and if necessary, change to meet your expectations” it is quite obvious they haven’t done anything to change and improve their service! Lying and provide bad customer service to customers it is unacceptable, especially when they are making a PROFIT! Welcome to Miami!!! ~Victory