7 Best van rental agency in Miami, Florida (FL) 2024

The office was closed (even though it said open) we changed the pick up form on the app to pick up the keys with a code but we couldn't open the rusty lock. They put us on hold 47 minutes. Terrible service. ~R

Will never book another Penske from this location again. I booked a 12-ft truck for a baby shower that I had yesterday so we can move the decorations. When I got there, they told me that they were not aware of a reservation even though I booked this 5 days in advance and he told me that I will have to call Penske to figure out what happened and why they didn't drop it off at the location. I called the customer service and they told me they could not figure out why my truck was not there and they can have me pick up another one. Long story short, we had to end using U-Haul for another spot which took an additional hour and a half because it was on short notice. Because of that hiccup, it set the tone for the rest of the day and we had to end up rushing our event because it took a lot of time out of what we had to do. It was a complete nightmare!! ~Mia

Don't rent these trucks unless you are absolutely sure you can return by the appointed return day & time. I returned the truck 2 hours and 9 minutes beyond the 24 hour period. They rounded up the 2:09 to 3 hours, and charged me 3 hours at an hourly rate that almost equaled the daily rate I had already paid for. They doubled the charges for the hand cart, blankets, and all the insurances from 1 day to 2 days. So, I was charged essentially 2 full days for a 26 hour and 9 minute rental. Don't expect Home Depot to help you with the charges because they turf it all to Penske. I called the national Penske number to protest the excessive overcharges. They couldn't help me but referred me to the local Miami Penske office. I spoke to a representative there who said he would refund me everything beyond 1 day. 1 week later, nothing. Called again today, and got the run-around. 1 star for the new & good condition of the truck. Zero stars for everything else. ~Ri

Can’t say enough, got me a truck last minute and were super professional. Maybe more expensive than some other places but totally worth every penny. Won’t cancel reservation at the last minute like other places. ~Ian

Excellent service!!! They took my rental car to the Bodyshop, the girl who took the car was super friendly and professional, and then I just had to leave the car at the body shop. Awesome !!! Then they called me to find out if everything had been to my liking and they put themselves under orders. So… What is expected of a good service. Thank you very much !!! ~Emilio

I called the morning to return my rental and was told they were too busy so return it in the afternoon. After adjusting my schedule I called again to ensure they would be able to take me back home which was a mile away. I was then told by “Obi” they drop customers off as a courtesy but would be not be able to provide me that courtesy. There goes my individual and corporate Acct business. They have poor customer service at this this location. Just avoid the issues and rent from another company or location ~StarBoy

I was renting a truck for long-term yearly rental any news been the worst experience ever. trying to set up the account and communicate with the sales rep to get the truck originally was an absolutely nightmare and I should’ve took that as a sign not to rent a truck from there picked up the truck truck is wonderful I love the truck they called for a mileage check give them the miles thanking that they were going to charge me my money and everything else two weeks later they call me telling me that I have a bill and then they were charging me a weekly rate of $1600 stating that they never got my paperwork for my yearly rental which is less than that a month instead of working with me and trying to figure out some thing she sent me another bill or statement with my amount owed and the money that I would have to do for Yearly rental come to almost $7000 so for a mistake they made I’m getting all these extra charges with this money should be going towards my yearly rental anyway. Don’t go there u will be very unhappy had to stop working and drive back to fl from ny. To deal with this . Stay away ~Kyle