Best moving supply store in Miami, Florida (FL) 2024

Will never book another Penske from this location again. I booked a 12-ft truck for a baby shower that I had yesterday so we can move the decorations. When I got there, they told me that they were not aware of a reservation even though I booked this 5 days in advance and he told me that I will have to call Penske to figure out what happened and why they didn't drop it off at the location. I called the customer service and they told me they could not figure out why my truck was not there and they can have me pick up another one. Long story short, we had to end using U-Haul for another spot which took an additional hour and a half because it was on short notice. Because of that hiccup, it set the tone for the rest of the day and we had to end up rushing our event because it took a lot of time out of what we had to do. It was a complete nightmare!! ~Mia

Don't rent these trucks unless you are absolutely sure you can return by the appointed return day & time. I returned the truck 2 hours and 9 minutes beyond the 24 hour period. They rounded up the 2:09 to 3 hours, and charged me 3 hours at an hourly rate that almost equaled the daily rate I had already paid for. They doubled the charges for the hand cart, blankets, and all the insurances from 1 day to 2 days. So, I was charged essentially 2 full days for a 26 hour and 9 minute rental. Don't expect Home Depot to help you with the charges because they turf it all to Penske. I called the national Penske number to protest the excessive overcharges. They couldn't help me but referred me to the local Miami Penske office. I spoke to a representative there who said he would refund me everything beyond 1 day. 1 week later, nothing. Called again today, and got the run-around. 1 star for the new & good condition of the truck. Zero stars for everything else. ~Ri

Can’t say enough, got me a truck last minute and were super professional. Maybe more expensive than some other places but totally worth every penny. Won’t cancel reservation at the last minute like other places. ~Ian