5 Best financial institution in Orlando, Florida (FL) 2024

Always great. Friendly Everyone who works there are awesome with customer service. Been with them for so many years I don't remember. Will never change Banks ~Carolyn

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I have been waiting in the drive thru for about 45 minutes in the window. I work for a retailer. I am confused on how there is no sense of urgency on moving the line. This isn't getting any better today I have been waiting behind this vehicle for the past 35 minutes not sure what takes so long to move this line I have seen about four pull out of the line because of the waiting time. I come here because the retailer I work for has our business bank here. Otherwise I will not come to the location. ~Richard

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I received the best customer service. I went into the pine hills branch to move the restrictions that I placed on my account. The person I needed was not available. Long story short a nice associate Rowendy helped me. I told her I don’t think she can that I wanted a particular person.She is a good listener and went into action mode,she was very polite. Turn out she could and did help me. With excellent people skills coupled with excellent customer service skills. Ms Rowendy made the phone call and got the restrictions removed,reactivate my bank card. She was so patient. ~Amy

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-zero stars… The people that work here are horrible and have horrible customer service. If you want to be in suspense over what’s going on with your account this is the place your you. A nasty rude white women with an accent who is a banker, approached me and assumed what I needed. She never invited into the office and didn’t resolve my issue and it was a waste of my time. The man that was in her office before she came to me in the lobby. came out upset and said this bank was a good bank I couldn’t agree with him more! I’ve been banking with this bank for over 20 yrs and it the worst customer service I ever seen. Just an FYI the man left her office and she started to spray a spray around her office like if he had bugs. A new regions just open look it into it before coming to this bank!! ~Jojo

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DO NOT put your money with this bank! I was with SunTrust for twenty years. Never had a problem accessing my funds when I needed them. Now they're Truist. Went today to withdraw a small sum I needed for a procedure tomorrow and had more than plenty in my account for the transaction. THEY TOLD ME I SHOULD HAVE CALLED AND TOLD THEM A WEEK IN ADVANCE!! They didn't have the money. Isn't that a bank's sole purposes??? ~Carissa

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