Best mortgage lender in Orlando, Florida (FL) 2024

I received the best customer service. I went into the pine hills branch to move the restrictions that I placed on my account. The person I needed was not available. Long story short a nice associate Rowendy helped me. I told her I don’t think she can that I wanted a particular person.She is a good listener and went into action mode,she was very polite. Turn out she could and did help me. With excellent people skills coupled with excellent customer service skills. Ms Rowendy made the phone call and got the restrictions removed,reactivate my bank card. She was so patient. ~Amy

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Worst bank ever the male.teller is always rude think name is Jose and the old lady especially the branch manager was nice n fixed my issue but now I. See the branch closed my account n text me to pick up a check for 2.05 it's redicullous seriously am I suppose to cry there are so many great banks out there n that's why I'm sticking with wells Fargo popular bank great customer service n they value there customers they getting one star cause I don't have a choice in order to post a honest review they won't be around for long ~Derrick

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We recently decided to use Trustco bank for our new vehicle loan once our car was scheduled for delivery and decided to use this Trustco location for that transaction. Their loan rates were better than what the dealer was offering us so we decided to use Trustco, but needed a quick turn-around due to my vehicle delivery date. The process was very easy and was smooth from start to finish. Carmen handled our transaction and kept us updated every step of the way! I would highly recommend this location if you are in the market for a loan or new branch to work with as everyone is very helpful and friendly there. ~Heather

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DO NOT put your money with this bank! I was with SunTrust for twenty years. Never had a problem accessing my funds when I needed them. Now they're Truist. Went today to withdraw a small sum I needed for a procedure tomorrow and had more than plenty in my account for the transaction. THEY TOLD ME I SHOULD HAVE CALLED AND TOLD THEM A WEEK IN ADVANCE!! They didn't have the money. Isn't that a bank's sole purposes??? ~Carissa

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