Best grocery store in Douglasville, Georgia (GA) 2024

The management and store is not doing there job at making sure the customers are seeing the right prices and the products are in the correct place and not considered withcorrecting the issue when it's addressed. I recently shopped there and the Precision Lawn Brooms were in the wrong spot with the wrong price clearly unlisted on the price labels displayed. I spoke to a cashier when I range up the merchandise assuming it was on sale due to it being in the wrong spot and he scanned it with a device and brought up a whole new price which was clearly not displayed in the price section or on the merchandise aisle. I spoke to someone in customer service which when I mentioned the issue to her she mentioned the same thing the cashier said and pretended the price was displayed even though clearly it wasn't listed on the aisle. I mentioned to her how that the issue can be confusing & frustrating for customers who may assuming it's on sale. After going back in the stor.e for something else later that day I noticed they put the brooms in the wrong spot again. The price was showing $1.48 on the aisle. Online $10.32 and $10.77 which isn't listed on the aisle. The price check device displayed $10.32. When I came back later the brooms were all on the $6.12 rack which will cause the issue again. I was just trying to address the issue and hopefully they will try to correct it but clear they're not concerned with that area of customer service. ~Diane

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I have been a big supporter of Publix since they came to Chapel Hill. The produce is fresh and everything is well stocked. Most employees will go out of their way to help a customer. Recently this wasn't the case and I was treated poorly by a manager there. There's listening and then there's having your mind made up before you listen. So sad and yes I may be driving up the road to Kroger a bit more often. Loyalty works both ways and they certainly lost my trust. Treat customers better. This was one of the worst customer service experience I have ever experienced. ~Patricia

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