I gave them a 5 star, because of Lenny's customer service. My tire was near flat and they were the closet business to me. I called and asked if he would help. He confirmed he would. I bright my car over, and he kept his word! Nowadays, for me, it is hard to find great customer service and people who keep their word. That kind of service means a lot to me. Thank you, Lenny. ~Dean

My interactions with Carstar, Jeanne, Michelle and staff exceeded expectations. My car received extensive hail damage while I was traveling in South Dakota. Insurance actually wanted to total the car but we agreed to a settlement payment to avoid this. Three estimates were obtained. Jeannie’s experience and expertise allowed her to critically review the damage and make recommendations with a goal that the repair cost might approach the settlement payment. Jeannie made multiple suggestions as to what to repair, how to repair, what not to repair based on noticeability, etc., all with a value vs. cost target. Work was completed on time, and communications were regular as we made small changes to repair plan. The finished result left me very pleased, as the remaining unrepaired spots were, as Jeannie predicted, barely noticeable. The multiple repairs, part replacements and painting were fantastic, all this leading to significant cost savings such that the settlement covered repair cost. I picked up a gleaming car, totally polished and with a great detail cleaned interior as well. Well done Carstar. Thank you! Services: Body & Trim, Painting ~Bob

Drove my truck to the Auto Zone in Mundelein off of Lake Street for replacement wiper blades and headlamps, and the associate named Joey not only grabbed what I needed right away, but also helped put them onto my vehicle. This above and beyond customer service experience made for a great start to my day! Thanks again Joey, you’re awesome!! ~Lou

After overcharging my AC with Freon(?) I was able to get there at opening on Monday morning. They were able to service my AC and bring my system back to proper function within 30 or so minutes. Service was great, the two gentlemen working were nice and helpful. It was my first time there and I will be back for my next oil change. ~K

As a performance shop owner near Cleveland Ohio,I like to visit different shops while I am on vacation.When I visit shops I pay attention to employees and how they do business.I can’t remember the young man’s name that greeted me and took me for a tour but he was very professional and extremely knowledgeable about this business for only being employed there two months.He is a great addition to your business.I also must say I have never seen this much talent under one roof before ~Scott

Been to this place a view times, my last visit will be my last....Workers here are very rude & argumentative....place was an absolute pig stye....One worker was sitting down and to busy to help you with anything. Disgusting place, tread lightly if you come here!!!! ~Michael

JR was very friendly and charismatic while doing his duty. It is not often that you find a cashier at a gas station as uplifted as he is. This man is very kind with customers and represents Shell well. I was very pleased with his service, and he treats every customer with a smile. ~Jason

They had great deals to offer and at a great price Customer service was great more specifically Citlally and Edwin were super helpful and respectful Everything was 10/10 ~Jisela

I am extremely happy with her. I needed assistance and she went above and beyond to assist me. The manager had a horrible attitude. Completely unnecessary demeanor towards the employee when she only wanted to help. ~Terri

Great experience. Car was completed in less time than expected. The staff was super friendly and helpful. The car looks great. They even detailed it. The classy touch was the thank you card left on the dash. ~Randy