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Butterfield Bodyworks CARSTAR in Mundelein (1066 Campus Dr, IL 60060)
About:
At CARSTAR, we offer comprehensive collision repair service, cosmetic repairs and autoglass repair and replacement. Whether you’ve had an accident, tangled with Mother Nature or want to freshen up your car's look, you can trust CARSTAR.®
Butterfield Bodyworks CARSTAR is located in Mundelein (Illinois state) on the street of 1066 Campus Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18473671500. You can get more information from their website: https://www.carstar.com/locations/il/mundelein-15052/. The coordinates that you can use in navigation applications to get to find Butterfield Bodyworks CARSTAR quickly are 42.250876, -87.980960. Scroll down to find out opening hours, reviews and other important information about Butterfield Bodyworks CARSTAR.
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Available amenities
Planning
- Appointments recommended
Amenities
- Mechanic
- Toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
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Marcia
CARSTAR exceeded my expectations! Incredible service. Texts kept me informed of their progress and the team is extraordinary! Very professional and pleasant. I hope I’m never in another accident but if I need repairs on my vehicle, I will absolutely return to Carstar. Highly recommend this company! Service: Body & Trim
09.2021Bob
My interactions with Carstar, Jeanne, Michelle and staff exceeded expectations. My car received extensive hail damage while I was traveling in South Dakota. Insurance actually wanted to total the car but we agreed to a settlement payment to avoid this. Three estimates were obtained. Jeannie’s experience and expertise allowed her to critically review the damage and make recommendations with a goal that the repair cost might approach the settlement payment. Jeannie made multiple suggestions as to what to repair, how to repair, what not to repair based on noticeability, etc., all with a value vs. cost target. Work was completed on time, and communications were regular as we made small changes to repair plan. The finished result left me very pleased, as the remaining unrepaired spots were, as Jeannie predicted, barely noticeable. The multiple repairs, part replacements and painting were fantastic, all this leading to significant cost savings such that the settlement covered repair cost. I picked up a gleaming car, totally polished and with a great detail cleaned interior as well. Well done Carstar. Thank you! Services: Body & Trim, Painting
09.2020Andy
Jeanne and her team provided the highest level of customer experience. From the moment I stopped by a week ago Saturday to picking up my car this morning, I was treated with courtesy, dignity, and respect. The work was done on time and on budget, with frequent notifications via text of the work being done. While I was expecting for my car to be tied up for a couple days, the work was completed same day, so I was able to pick it up first thing the next morning. I highly recommend this company. The level of professionalism is among the best I have experienced.
09.2020Batman
I have seen the work done here and I had my car painted here many times. I will give you guys an honest review. I inspected cars that were done at this location including my own and the paint never matched. If you had a problem with the repair it was always a pain to try to get them to fix it. Try it for yourself. After you get your car back. Check the appearance of the repaired area both close-up and from a distance. Examine the paint for color match, texture, and overspray. Pictures will rarely show paint defects. Keep that in mind. Another tip I can give you.. Always inspect repairs they do on other cars and check for paint defects. This is a common thing. A good shop will show you their work and have nothing to hide.
09.2020Levi
Update* I went to Gerber Collision and had the Mustang repaired correctly. The cost was over $3100 to fix what Butterfield missed and messed up and charged me over 5k for. Very poor quality of body repairs reported from the other shop. Don’t bring your car here. Please Look at the reply from the owner to my first review below. They couldn’t position the headlight but they didn’t charge for it???? What kind of a shop can’t adjust a headlight???? Carstar Mundelein aka Butterfield bodyworks that’s who. Also several damaged brackets overlooked that caused the entire issue with everything lining up correctly. Thanks Butterfield. I’m out deductible and a month without my car along with almost $800 in car rental fees. I most definitely want my deductible reimbursed and I will see you in court for it. ( original review below) 14 days to complete repairs. Paint is poorly applied and is contaminated with debris in the clear coat on hood and fender. Fender is not aligned correctly with the door and hood. Hood is not correctly aligned with the fender. They installed the headlamp pointing at the ground and said they tried to fix it all week whatever that means. Turn signals are wired wrong. Fog lamps cut on at different times. Left lights up first followed by the right with 1.5 seconds of delay. All after market parts and refurbished parts used on new Mustang. Did not fix the alignment of the frame and it is now showing from the headlight height. Called insurance company who is investigating the issues and now have to take to another shop to complete the entire repair correctly and all over again. Unreal experience
09.2020Brett
I have had my 2013 Chevy Tahoe repaired here multiple times because of their quality work and friendly atmosphere. In the most recent incident, my passenger mirror was ripped off by a semi truck driving too close to me. Fortunately, just my mirror was damaged and there were no injuries, but Carstar ordered me a new mirror, had it painted and reinstalled in just two days! I have been here a total of three times in the past and I will continue to go there and send my friends & family there if/when another incident occurs.
09.2020Tranise
From the time I arrived with my car until the time my repairs were finished I was treated like family. Due to some extensive damage, it took a while for my car to be completed. However, the manager Jeanine always made sure I was apart of the repair process. The intensive detail they paid attention to was beyond compare and were quite the perfectionist needless to say. My car looks totally brand new! Thank you!
09.2020Eufemio
Worked with Jeanne on the estimate. She gave me two options, paintless dent repair and the traditional route. She suggested we give the paintless dent repair a shot and only go the traditional route if it didn't work. They did an amazing job and saved me a ton of money. They will be my shop of choice in the future. They are very professional, perform high quality work, and communicated via text message throughout the process (very convenient).
09.2020p
The other negative reviews are correct. Awful customer service…surprisingly, from the owner too. Have to push for any clear information. If they’re working with insurance companies, from the reviews I’ve read, it seems might not be so bad. My guess, they’re over-charging insurance. But if you’re paying out-of-pocket… buyer beware. We got an estimate via email, repairs began after that. However when the car was ready, the bill was $1531 over the estimate. We were shocked! There was absolutely ZERO communication letting us know of any increase. When we brought this to the owner’s attention, Jeanne, her reply was just as shocking, almost child-like. She said if we don’t want to pay the $1531 extra, she will just takes the parts off. OMG ! I couldn’t believe it …so unprofessional. The repair work was okay, but as for the charges, and customer service… wow! If you like surprises, are okay being without your car for weeks on end, and have money to burn, bring it here.
09.2018terry
I can't imagine having a better experience than the one I had at Carstar. Every phase of my repair was fast, easy, and completely hassle free. I brought my car in on Wednesday and they had my rental waiting for me and on Friday I got a call saying my car wad ready. It looks perfect....Thank you Jeanne and your fabulous team. The only way this could have been better is if I didn't have the accident in the first place!
09.2016