I was there 7/29/22. I gave 1 star because the wait time was horrible. I was #18 when I walked in and only 2 people working the counter. I thought it would be fast, but it took approximately 45 minutes to an hour per person. After getting my equipment and attempting to activate at home I was told to return to the store and have it added to my account and could not be fixed just by calling over the phone. I came back to the store at 5:45 pm and still a long list but few people actually waiting in the store. My concerns were addressed an hour later when there was only ONE (1) person working and still about 6-7 people still waiting. I found out after talking to some of the customers, one was waiting since 3:00 PM and it's the only service out where they live, it was already 6:15pm. I have to say kudos to Josh (Joshua on name tag). He handled the customers very well. He was polite, courteous, and very professional. He sure didn't let us see him sweat. He was still smiling and reassured us he will see every customer still left in the store as fast and efficiently as he could. Thanks Josh! ~Maria

Thank you very much to the wonderful salesperson at the store who helped me get my SIM card and add someone to the family plan. She was super friendly, knowledgeable and helpful. ~Jana

I absolutely love this place! ALWAYS friendly. Very positive environment with customers as well, everyone smiling holding the door for each other. Even manner's are a natural every day occurrence. (which is sad to have to even be mentioned, but unfortunately that's where the world is at right now.) I want to say thank you so much ☺️. We chat briefly from time to time ( I'll be back for my sweater, sorry I'm forgetful sometimes.) Although it may not seem like alot to some, that one interaction of running into the store, can have a huge impact on ur day. At least on mine, and you guys make it better. So thank you again. ~Danielle

Gradually getting worse & worse. Service is sometimes ok sometimes VERY BAD. My coffee never taste good. I never order food from this place but when I do it’s cold and unappealing. Especially the bacon. Back when I did pick up orders because I knew they get slammed in the morning, my drinks were not ready (had to wait a long time). Very unsatisfied. They look like they need help or need new management. (Pic of snackin bacon thats very cold and very pathetic looking) 👎🏼 ~Nhi

Gold standard in FLGS (friendly local game stores, hobby term 😜). Excellent, friendly and knowledgeable staff. Great and welcoming community. Very proud and grateful to have such an awesome store and gathering place this close to me. Been coming here regularly for the last 5 years and will continue to do so! ~Mike

I decided to check out The Paper Store today while shopping at the Maine Mall with my girlfriend. I recently had a birthday and was in search of some thank you cards. Upon entering the store I was pleasantly surprised with the wide selection of cards, gifts, toys etc. I had never visited the store before and was excited to see so many items. I walked back toward the card selection and, after searching for a few minutes, asked an employee for help finding thanks you notes sold in packages rather than individually. After being led to the selection, I took my time picking out two boxes of cards I found suitable. As I rounded the corner of the stand, I noticed various journals with prompts and stopped to look closer. In doing this, I tucked the two boxes of thank you notes I was planning to buy under my arm while holding my wallet in my left hand and the journal I was looking at in my right. Almost immediately a male employee who had not spoken to me at all during my visit startled me from behind asking if I was finding everything okay. I turned around quickly and stated that I was finding everything I needed quite fine, including the two boxes of cards under my arm. I had already been greeted by a different employee when I entered and subsequently interacted with another in my search for the thank you notes. This left me slightly puzzled as to why he had sought me out, considering there were multiple other customers in the store pursuing the selection. I felt as though I had been singled out. I assumed he was just being friendly and went back to looking at the journal, when he then asked me if he could hold my cards at the register. The only time I have ever been asked if an employee at an establishment could hold my items at the register was when I have been clothing shopping and my hands appeared overly full. Never have I had this occur at a small retail shop. I was shocked and offended. I was certainly not the only customer in the store, why was I approached and asked if the items I was clearly intending on purchasing be held at the register? I immediately felt as though he was suspicious of me. I handed him the items and found my girlfriend in another aisle and discussed what had occurred. We decided it was best to give our business to Papyrus and exited the store. I was never intending to steal $9.99 thank you notes. I work in customer service and am not a thief of any kind. This incident made me incredibly uncomfortable and I will not be returning in the foreseeable future. ~Camille

Entering Jordan's Furniture for the first time I was amazed. The sales floor is humongous, the selection of furniture equally impressive. It was pleasant to enter a store like Jordan's and not immediately be accosted by a salesperson. They actually have assistance request stations allowing shoppers to browse in private until the shopper wants assistance. I didn't browse the whole store. I went looking for only a couple items but did browse a bit. Every section I browsed had an impressive variety at various price points. We dealt with a delightful sales associate named Scott Nelson. He made us feel at home, answered our questions and was thorough in his answers. We were made aware of choices available. I recommend both Jordan's Furniture and Scott Nelson for your next furniture purchase(s). ~Roy

Called ahead to see if they had a solo stove. The person I spoke with assured me they had plenty, took my name and said she would put one on hold. I arrived to pick it up as well as some other items and was told they sold out. I thought maybe I had called the wrong store, but when called back that number she answered and pretended it was someone else who put one aside for me… I understand that retail brick and mortar is a hard business, customer service should be way better. ~Joshua