I want to give a solid shout out to Justin Mossberg - Thank you Justin! You are a credit to your profession, Sir. I mean that with all sincerity. When many in your industry promote an heir indifference (or, "ah, you'll keep come back to us because you want wireless service"), your commitment and professionalism stand out. Well done, Sir.
As context; We've been with AT&T for over 2 decades - that would seem to matter in the ever-changing world of wireless communications. However, for the past 24 months we have been working to resolve what I would call a simple but significant AT&T Wireless billing issue! I've been through dozens of 611 calls, local store visits, and even multiple calls with the "Office of the President". For nearly two years, no one at AT&T could (would) help us resolve the issue. About a month ago, I met Justin, a relatively new manager at my local store. Justin immediately took ownership of the issue, maintained clear and effective communications regarding the status of the issue, and saw the issue to resolution today. I want to thank him personally, and hope that his work ethic and professionalism are contagious throughout the organization. -PD ~HD
cell phone store
cell phone accessory store
telecommunications service provider