Best tool store in Omaha, Nebraska (NE) 2024

It all started with a bad experience with the location on 72nd Ames’s customer service .i Waited almost 30 minutes to get some help in the grill and smoker area and no one came to help at all. I waited so long to a point where I had no choice but to walk out and head to a different store . All bad feelings and madness changed when I made my way to the location on 144th and W maple . First time grill guy I am, I was able to find a Down to earth and outgoing, helpful associate name Kerri Lewis. God she was amazing... She helped me right away and listened to my needs . Kerri made sure I picked up everything I needed for an exceptional grilling experience. She told me “go on and shop for whatever you need and I will find you when they bring me the grill”. I mean how great is that right? She then found me and directed me the the self checkout line when her associate brought the grill . She was more than happy to assist me when I needed the help. She even walked outside with me to show me other options , crazy part about it is that she helped me pick out the baddest, the hottest, the nicest, the best grill out there . Kerri is the definition of customer care because she treated me the same way as she would want to be treated . Thank you Kerri, I can’t wait to get that smoker going . Now this store will be my number one store to go to . Yes! I loved the service . ~MAk

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Nice helpful people/the store has lots choices for products. ~Karen

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Sorry to say but it's such a ho hum place. Almost like a morgue. No one talks, no one smiles, no laughter. Two out of 3 Cashiers are unprofessional & rude. I usually drive the extra couple miles to Ace on 57th Center. Maybe the store needs to train staff in Customer Service Skills. I'm not kidding. ~Sher

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