Best internet service provider in Brooklyn, New York (NY) 2024

Lynne helped me get a new phone under my insurance plan. She was absolutely phenomenal and took the time and care to assist me thoroughly. She was pleasant, thoughtful, kind and helpful. You don’t often find someone in customer service who is so willing to go the distance to help and for that, I am so appreciative of her. ~Carolyn

This retail store is unprofessional. The two sale people try to be nice and support the customers walking in to the store. The problem is that they are not offering plans at the honest rates and are promising Verizon perks and discounts that are not valid. 1. I had opened a Verizon mobile business acct and was told I will pay $35/month. I was surprised when my first statement arrived and I was paying $45+ some features that I didn't request for $75/month. When I asked verizon about the $35 plan they said there was no such an offer available. 2. One year later I walked in to the store to purchase a new phone, as my screen was cracked and I had received multiple email offers from Verizon on trade-in options. The rep in the store confirmed that if I purchase a new phone and trade in my old one, I can receive between $300-$400 back as a credit on my acct. I showed him the cracked screen, and the rep at Atlas Communications waved away my concern and said I can still get the full value of the phone if I trade it in. I sent it back to verizon after following all instruction, and received an email stating that my phone was either cracked or not functioning and that will receive $7.50 credited. Wow what a disappointment. The store rep was not offering any help when I called to follow up on this. ~Rachel