7 Best shoe store in Brooklyn, New York (NY) 2024

Poor Customer Service . Cashier was very rude. Didn't know what I wanted . But tells me it's two other guys in the front that can help me. The two other guys in the front did previously , but I had 1 sneaker and wanted they other to make sure they both fit. ~Shavonne

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TERRIBLE CUSTOMER SERVICE. Clothes are cool but it's not worth the depressing customer service you get from girls who HATE their job and have a constant attitude like if you don't like to be a cashier LEAVE. You are losing REVENUE HELLOOOO! GREAT customer service gets you more customers which means more recommendations and more money. BAD SERVICE will make people go somewhere else! Hard working people do not want to get off of a long day of work and be given attitude by some chick who hates her job. Lord. ~None

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I don't understand the prices in here but maybe because they're famous. Usually don't have appealing shoes in bigger sizes for females. If you're a 7-9 you'd be happy. ~Lexa

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I cannot help but share today's shopping experience with the Footaction store. I have been a patron of this business for about a year. Every time I am in this store I have a good experience - the store is small, yet I always find something I like - sports clothes or shoes. I was looking for some summer shoes, and this very professional store associate: Brittany L. was the person who helped me today. She not only greeted me warmly but listened passionately and suggested a suitable model and size. Moreover, she arranged the store delivery with such a unique, friendly disposition and genuine interest that demonstrates her devotion to Footaction's success as a company ) Excellent customer service + the shoes I liked&purchased = happy customer ~Alena

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The cheap that become expensive! Their clothes are disposable. I used this jumpers only ONCE and I washed it on delicates. Then the seam near the handle came undone: result of poor quality clothing. A week later I went back to change it and the lady working there refused to take it back and give me a new one. She said I did not buy it in this way. No respect with the customer if you sale disposable clothes that can’t be washed even one time. WASTE OF MONEY ~Kamila

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Purchased a handbag for the summer. The staff went out of their way to give me the one on display in window. Thank you ~Maryann

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Went to this location to return a sweater (purchased from the same location) and was rudely told by the Cashier that $3 dollar items can't be returned or exchanged, THERE ARE NO SIGNS ANYWHERE IN THE STORE STATING THIS! Receipt says to see store for details & the in store Return Policy sign states returns to original form within 7 days with tags attached & receipt; I HAD BOTH! Cashier said "It doesn't matter if it's within time or if tags are attached, if it's $3 or $5 you can't return it". I HAD TWO $3 ITEMS!! There's no fitting rooms so if you buy something that doesn't fit your stick with it! This store chain is notorious for changing return rules on the spot! My purchase was made 6/20/22, I attempted to return today 6/22/2022 well within the time frame. Ladies, unless you are 100% sure you will keep what you buy then don't bother! You will end up being stuck with items that don't fit or are damaged. Changing your mind is not an option either! Once they have your money that's it, but that seems to be part of the plan of their business model. STAY AWAY!!! There are better options that won't rip you off! ~Taryn

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