Best appliance store in Charlotte, North Carolina (NC) 2024

The experience at this location was outstanding. I had initially decided to buy a washing machine from Best Buy. That whole process was horrid. I had to cancel my order from them. However, I decided to give Plaza Appliance Mart a look and I’m pleased that I did. I dealt directly with the manager. When I showed him the washer that I picked out he knowledgeably showed me a much better machine at a slightly great price point. The difference in cost was negligible. The manager’s knowledge of product and great customer service was a winning combination. I walked out that day very happy! ~Everett

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Ordered a mobile workbench from homedepot.com, and it was delivered from this store. I had went the prior day to check this out in person at this store and the one of the floor was damaged. This Home Depot decided it was a good idea to send out the clearly damaged bench anyways. When I contacted to return it, they came and picked it up, but did not return my delivery fee. I called and spoke to a very nice customer service rep at the store, and she put a note for the manager to refund it, but they never have. My Home Depot card only has that delivery fee on it, and it was due 3 days ago. I’m out $85 but I will never be shopping from this Home Depot or any other Home Depot again. 4/26/22 Update: This store did eventually make it right, and get back to me. Updating the review to 2 stars for following through. ~Danny

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