appliance store
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Plaza Appliance Mart in Charlotte (5431 Monroe Rd, NC 28212)
About:
Plaza Appliance Mart is a family-owned appliance store in Charlotte, NC. Looking for a new refrigerator, range, washer, dryer or dishwasher? Established in 1949, Plaza Appliance Mart is your one-stop shop source for appliances at competitive prices with knowledgeable in–store professionals here to help you every step of the way, whether you need to replace an old appliance, or if you're remodeling and need an entire kitchen full of new brand name products. Shop quality name-brand appliances, electronics and at our downtown Charlotte showroom location. We also worry-free appliance installation and delivery. Visit us in person or shop online today!
Plaza Appliance Mart is located in Charlotte (North Carolina state) on the street of 5431 Monroe Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17045687600. You can get more information from their website: https://www.plazaappliancemart.com/locations/charlotte. The coordinates that you can use in navigation applications to get to find Plaza Appliance Mart quickly are 35.189198, -80.771018. Scroll down to find out opening hours, reviews and other important information about Plaza Appliance Mart.
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Available amenities
Payments
- Cheques
- Debit cards
Offerings
- Assembly service
- Repair services
- amenities.offerings.has_service_guarantee
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Health and safety
- Staff wear masks
- Staff required to disinfect surfaces between visits
Unavailable amenities
Plaza Appliance Mart doesn't have any unavailable amenities.Categories
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Rod
Excellent service and attention from the sales person. Unfortunately, Plaza still expects their customers to wait around for an entire day for delivery--for some reason their management can't figure out a way to at least give a half day window.
08.2022Rod
Excellent service and attention from the sales person. Unfortunately, Plaza still expects their customers to wait around for an entire day for delivery--for some reason their management can't figure out a way to at least give a half day window.
08.2022Hunter
I don’t live near my parents, so I paid for a full service install from PAM so my 70-year-old dad wouldn’t have to worry about getting their new dishwasher in. Instead, PAM left a half connected machine at their house that flooded the kitchen as soon as turned on. When I traveled to see it myself, I also discovered that their installers hadn’t even done the basic job of attaching the dishwasher to the cabinets or countertop - it rocks whenever opened. Having just installed the same model in my own home, which took all of 30 minutes, I’m appalled at the lack of skill, care, and professionalism that plaza appliance mart demonstrated here.
07.2022Tabatha
I'm missing an item, we've had 4 no show appointments and now every time I call I'm being forwarded to leave a message. We ordered a washer and dryer and paid in full site unseen and over the phone. $1200 more than our budget bc we trusted Wade. Wade was helpful, and i trusted him because he helped us in the past. We received the washer and dryer as expected but the installer/delivery guy said Wade forgot to add the stacking kit. Wade assured us we would have it in 2 days. No show no call. I called and was told on THURSDAY it was a holiday weekend and to expect it the following Wednesday. Wednesday came, no show again. This time someone told me they were cleaning 2 of wades messes and we were guaranteed Saturday. Of course no show again and now they aren't answering my calls. 2 stars because we at least received the washer and dryer even though we can't use them.
07.2022Hunter
I don’t live near my parents, so I paid for a full service install from PAM so my 70-year-old dad wouldn’t have to worry about getting their new dishwasher in. Instead, PAM left a half connected machine at their house that flooded the kitchen as soon as turned on. When I traveled to see it myself, I also discovered that their installers hadn’t even done the basic job of attaching the dishwasher to the cabinets or countertop - it rocks whenever opened. Having just installed the same model in my own home, which took all of 30 minutes, I’m appalled at the lack of skill, care, and professionalism that plaza appliance mart demonstrated here.
07.2022Tabatha
I'm missing an item, we've had 4 no show appointments and now every time I call I'm being forwarded to leave a message. We ordered a washer and dryer and paid in full site unseen and over the phone. $1200 more than our budget bc we trusted Wade. Wade was helpful, and i trusted him because he helped us in the past. We received the washer and dryer as expected but the installer/delivery guy said Wade forgot to add the stacking kit. Wade assured us we would have it in 2 days. No show no call. I called and was told on THURSDAY it was a holiday weekend and to expect it the following Wednesday. Wednesday came, no show again. This time someone told me they were cleaning 2 of wades messes and we were guaranteed Saturday. Of course no show again and now they aren't answering my calls. 2 stars because we at least received the washer and dryer even though we can't use them.
07.2022Vanessa
They don't even need 1 star! 😡 don't get fool of how good and nice they are... good seller for sure but full of lies! I suppose to have the product in a few days when I enter that place! 3 schedule delivery (3 days that I request off work to wait for them) for about a month and they never deliver the product always excuses and saying next week next day or so! Please order online in another appliance store! Don't waste time in here! I regretted not canceling the order 4 weeks a go I'm still waiting!!
06.2022David
Great place with great people. Any price you find from a big box store, they match it and you get to call the direct person you purchased from and track it all the way. There's no calling a 800 number to find out about your appliance
06.2022Vanessa
They don't even need 1 star! 😡 don't get fool of how good and nice they are... good seller for sure but full of lies! I suppose to have the product in a few days when I enter that place! 3 schedule delivery (3 days that I request off work to wait for them) for about a month and they never deliver the product always excuses and saying next week next day or so! Please order online in another appliance store! Don't waste time in here! I regretted not canceling the order 4 weeks a go I'm still waiting!!
06.2022David
Great place with great people. Any price you find from a big box store, they match it and you get to call the direct person you purchased from and track it all the way. There's no calling a 800 number to find out about your appliance
06.2022Scott
I ventured over to Plaza’s main location because of the customer service that they are known for. Curtis really educated me and my son on this refrigerator purchase. We made an informed decision and I’m looking forward to having this installed when the new home is completed.
05.2022Scott
I ventured over to Plaza’s main location because of the customer service that they are known for. Curtis really educated me and my son on this refrigerator purchase. We made an informed decision and I’m looking forward to having this installed when the new home is completed.
05.2022Julie
I really didn't like my experience here. The salesman was apathetic and didn't really care to help me because I mentioned that I spoke to another salesperson at another location. He basically said he didn't want to waste his time talking to me because he's not going to make any money off of me. The worst part is that he didn't say kind things about the other person. I find that very unprofessional, because the other salesperson said she'd rather help me and send me to this location and lose my sale but still make sure that I'm taken care of. This is what sales should be about-- helping customers. I had such a bad experience I will never shop here. Although I did speak about price matching a monogram range, I was not upset about that. Honestly at that point I just wanted to see his demeanor. At the end of the day I didn't feel like the salesman cared. Also, to add to the story- the salesman tried to argue with me that the Bertazonni range I wanted didn't exist and I had to show him in the booklet that it does. At the end of the day the salesman was apathetic, indifferent, unprofessional and unknowledgeable.
04.2022John
Staff was excellent in providing necessary details and options available, particularly Rick Furr and Diane at the front desk. Also felt that pricing was fair, and availability of product was good. Feel free to use me as a reference any time.
04.2022Julie
I really didn't like my experience here. The salesman was apathetic and didn't really care to help me because I mentioned that I spoke to another salesperson at another location. He basically said he didn't want to waste his time talking to me because he's not going to make any money off of me. The worst part is that he didn't say kind things about the other person. I find that very unprofessional, because the other salesperson said she'd rather help me and send me to this location and lose my sale but still make sure that I'm taken care of. This is what sales should be about-- helping customers. I had such a bad experience I will never shop here. Although I did speak about price matching a monogram range, I was not upset about that. Honestly at that point I just wanted to see his demeanor. At the end of the day I didn't feel like the salesman cared. Also, to add to the story- the salesman tried to argue with me that the Bertazonni range I wanted didn't exist and I had to show him in the booklet that it does. At the end of the day the salesman was apathetic, indifferent, unprofessional and unknowledgeable.
04.2022John
Staff was excellent in providing necessary details and options available, particularly Rick Furr and Diane at the front desk. Also felt that pricing was fair, and availability of product was good. Feel free to use me as a reference any time.
04.2022Everett
The experience at this location was outstanding. I had initially decided to buy a washing machine from Best Buy. That whole process was horrid. I had to cancel my order from them. However, I decided to give Plaza Appliance Mart a look and I’m pleased that I did. I dealt directly with the manager. When I showed him the washer that I picked out he knowledgeably showed me a much better machine at a slightly great price point. The difference in cost was negligible. The manager’s knowledge of product and great customer service was a winning combination. I walked out that day very happy!
02.2022Everett
The experience at this location was outstanding. I had initially decided to buy a washing machine from Best Buy. That whole process was horrid. I had to cancel my order from them. However, I decided to give Plaza Appliance Mart a look and I’m pleased that I did. I dealt directly with the manager. When I showed him the washer that I picked out he knowledgeably showed me a much better machine at a slightly great price point. The difference in cost was negligible. The manager’s knowledge of product and great customer service was a winning combination. I walked out that day very happy!
02.2022Tina
This store is NOT attentive to the customer's needs. You will be waiting or your order for months. Then miraculously, something will happen and you will have to wait longer. Appliance will get damaged or any changes to the appliance will take forever. You will be given excuse after excuse of why your product was not ready or delivered. Emails and phone calls will go without a response back. I was told the door on my washer was terribly damaged, so I wanted a picture of it. Didn't get it. On top of that the sales person left for the day with no update back to me. 3 times I have arranged for someone to be at my house for delivery. 3 times no delivery.. Save yourself the pain and stress and endless excuses, go to another company!!! I have a microwave on order to be delivered and installed. Really thinking hard about canceling that order.
08.2021Tina
This store is NOT attentive to the customer's needs. You will be waiting or your order for months. Then miraculously, something will happen and you will have to wait longer. Appliance will get damaged or any changes to the appliance will take forever. You will be given excuse after excuse of why your product was not ready or delivered. Emails and phone calls will go without a response back. I was told the door on my washer was terribly damaged, so I wanted a picture of it. Didn't get it. On top of that the sales person left for the day with no update back to me. 3 times I have arranged for someone to be at my house for delivery. 3 times no delivery.. Save yourself the pain and stress and endless excuses, go to another company!!! I have a microwave on order to be delivered and installed. Really thinking hard about canceling that order.
08.2021