Best tool store in Charlotte, North Carolina (NC) 2024

Ordered a mobile workbench from homedepot.com, and it was delivered from this store. I had went the prior day to check this out in person at this store and the one of the floor was damaged. This Home Depot decided it was a good idea to send out the clearly damaged bench anyways. When I contacted to return it, they came and picked it up, but did not return my delivery fee. I called and spoke to a very nice customer service rep at the store, and she put a note for the manager to refund it, but they never have. My Home Depot card only has that delivery fee on it, and it was due 3 days ago. I’m out $85 but I will never be shopping from this Home Depot or any other Home Depot again. 4/26/22 Update: This store did eventually make it right, and get back to me. Updating the review to 2 stars for following through. ~Danny

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I've been here years ago and I remembered a smaller place. I was surprised to see they expanded and have two floors and many different items. They have the essentials and the staff manned around the store to help. The few staff members were helpful and knew where the item I was looking for was located. They didn't need to look it up on a handheld device like Home Depot does. ~Shanice

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