Dear CVS, today you lost a customer that you have had for 17 years. I noticed when I came to pick up my prescription that you're not taking care of your employees. Your pharmacist and pharmacy technicians are overworked and understaffed. Why call your pharmacy with a question?! No one's going to be able to answer it because your pharmacist and pharmacy technicians are overworked! Today I came by to pick up a prescription at the drive-through, and after waiting 10 minutes, nobody came to respond, and I pressed the call button again, and after about 5 to 10 minutes, I pressed the call button one more time. I honked the horn to try to get somebody's attention. Finally, I came inside, and unfortunately expressed my anger and being upset to somebody who is brand new. This person was unable to show empathy or care but instead just tried to help me to complete my transaction. Is that all I am to you?! Another colleague came over and expressed some empathy, but that colleague also said that you're not taking care of them either. Therefore, it's very difficult for them to take care of us!! So dear CVS, I will be taking my business elsewhere. ~Daniel
drugstore
beauty supply store
convenience store
cosmetics store
greeting card shop
perfume store
stationery store
vitamin and supplements store