Best rug store in Mason, Ohio (OH) 2024

Staff has greeted me several times upon entering and asked if I needed help which is good except had couple times they couldn't answer me and walked all over store to find someone else to answer to once again not know. I will say product availability hasn't been an issue for myself, seemed well stocked. Over all cleanliness of store was good. I will say though in outdoor garden area would be nice if you could actually buy a bag of garden soil, top soil or compost that isn't all ripped open in numerous spots. I had to lift and sort through about ten bags before finding one actually sealed. ~Troy

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Employee BRAD was extremely rude. I had an issue that another employee (Angel, who was extremely nice and helpful) could not resolve. She asked "Brad" for assistance with my issue and his response was, "I'm busy he's going to have to wait." Well I waited for over ONE HOUR for Brad's assistance and I never got it. Even after Angel repeatedly told him was waiting. Brad never even acknowledged me and continued to talk on the phone. I never got assistance for my problem and left after nearly TWO HOURS in the store. I will never come to this location again. **side note: Angel was polite and helpful, she should run the store... not THAT store, but one I will actually shop at. ~ryan

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