5 Best atm in Eugene, Oregon (OR) 2024

I just had a wonderful experience at this US Bank. Ian Kimball, the branch manager, was very knowledgeable and walked me through many options. What a nice experience. His team was friendly. I recommend this branch for your banking needs. Jennifer Ensminger BrightStar Care of Lane County. ~Mark

The people in locations are friendly enough. But try to get actual customer support over the phone or in chat and you get some really unpleasant and unhelpful people... As I do business online, I will be reconsidering my business here, hopefully in favor of a place that is a bit more apt to not speak down to me condescendingly... Really over this behavior and attitude. ~Jadu

If you are a business, stay far far away from Columbia. They only offer a laughable .01% interest checking account. Online banking user interface is a nightmare, bill pay only sends checks and doesn't support electronic payments unless you get a manual approval done with multiple phone calls to the bank, and some branches can't even send wires because "we don't have staff working that has the ability to send a wire." One time their online system was broken for months and they charged me $50 an hour for them to download my own transactions simply because their system was broken and my CPA couldn't access the transactions...LIKE IT WAS OUR FAULT?!?! Its an absolute nightmare to run a business w/ this bank as a partner. I can't comment on personal accounts. ~Grico

I've always had good service with Chase until today. After finally speaking to a real person locally, Grace, I was told that she couldn't help me over the phone because she couldn't authenticate me. Even after giving my name, address and offering my card number and anything else she needed. Cost me a trip to the bank for something that could have been easily handled over the phone. Thank you Grace for your robotic non-help. ~MIKE

The service was friendly and respectful. Their bananas are unremarkablely healthy in appearance and make a tasty early morning treat. ~Christy