I actually had called ahead to make sure that there would be someone to be able to assist me; I recently adopted a 70 pound, 11 month old pit bull. Super sweet, but scared of the world right now. I called ahead of time, to see if there's anyone there how would be willing to assist me in getting him fitted into a harness while he is being trained. (70 pounds of muscle, pulling solely from his neck didn't seem good or secure.) They said, "Of course! We don't discriminate on doggies here!" I let them know he is scared, and while not vicious, it was going to be a bit difficult.
When I arrived, I patiently waited to the side of the store, as my dog was already terrified and I didn't want him to feel overwhelmed. He sniffed at a gentleman who was stocking, who then proceeded to move slowly and give Yeti some pets and space when needed. I didn't even make it to the register to let them know I had arrived; this gentleman helped without a qualm. He gave Yeti treats and I got him into a harness (I was the only one who could get that close) and helped me tighten it up. I was happy that I was able to quickly get in and out, and that the guy had taken his time to let my dog acclimate.
It could have been a huge disaster, as Yeti is young, new, and massive. But I will absolutely be back if this is how they treat ALL their guests! 100%, will pay a little more here to be helped with grace and good decision. Great job, Petco! ~Ashley
pet store