8 Best bank in Providence, Rhode Island (RI) 2024

In almost every roll of quarters I have received from this location in the past several months I have been given coins that are nickels, Australian coins, or some other coin mixed in. These rolls are clearly not being checked sufficiently and I have not received back equal change in quarters. Staff is very friendly but rolls are not checked for accuracy. ~Sarah

First! I must say. I ‘ve never have visited PGE CREDIT UNION. And I do not reside in N.Carolina. But I Am a STATE Retired Employee, in Massachusetts.. And pay 💰 my Union Dues 2-3 years in advance. Why??? Can’t I be “ENROLLED” in PGE Federal & State CREDIT UNION?? Furthermore, I made contacted/spoke! With the Retired State County AND Municipal Association., Boston , Mass. And Was Told: They have NO! Credit Union??? ~Patricia

I was in the N. Main branch two days ago (March 22) and needed four bank checks with different payees and odd amounts - something which can take up to 20 minutes in some banks (and even once at the Thayer Street branch), but Carmen (the teller I dealt with) was amazingly fast, efficient and accurate. She wrote down all the information and produced the checks in record time. I was truly impressed. Tessa Wilson ~Tessa

I recently discovered fraudulent activity on my debit card and contacted Alvaro Canales: the branch manager at Santander Bank. Mr. Canales promptly replaced the funds that were stolen, issued a new card for me, and alleved me of all my concerns. Beyond being professional, Mr. Canales conveyed a genuine interest in resolving the matter to my utter satisfaction. He rendered a bad situation, a mere inconvenience. ~Douglas

My favorite location,excellent customer service. ~carol

Long story short: State of RI didn't pay for their check, for reasons not fully clear yet to me. Ms Gonzalez at this branch was very nice to me at the phone. She redirected me to costumer support, and I was able to get the money back. That's good costumer service ~Josef

I came to Providence the other day on business, had my wallet with ID, credit cards, cash, etc. and realized I had no small bills as I was about to stop for coffee and various small stops, so I stopped at BankRI, ran in through the rain, and asked them just to break my bill. The teller refused immediately and said only with an account number. I wasn't giving her a check or anything, understand, but cash. .Bank of RI refuses to cash CASH to the public! Her supervisor backed her up, so it was no mistake. Refusing the public with a simple request like breaking a bill, that's a new low I've not heard of! I had to run back out through the rain, found a Citizen's Bank who of course immediately cashed CASH, and I stopped back in returning to my car to show Bank RI what common courtesy still looks like. I now know where to recomend courtesy and service and where not to to my clients seeking a bank for their business and personal accounts! ~Gregg