Several months ago, we ordered pizza via the app and showed up like we always did at the time it suggested. We had done this same thing many times before without much difficulty. I tend to order for in store pickup and use the pizza portal. Well after 40 minutes and getting handed cold pizzas, I asked for the manager to call me. He called me the next day and of course apologized and refunded my money. He said that he had new people and that things were going to get back to normal once they were trained and asked that we give them another try. After months of getting pizza at another place with no issues, we tried again to see if things changed. We ordered via the app and showed up when it said. The app even said our pizza went in the oven at 657. So, it seems like it would have been done around 705 like the app said. At 710, I went inside thinking something was wrong as I had gotten no email notification and the order tracker had not changed. Well, the counter employees said it was going to be a couple of more minute. While I waited, they served three cars and took one counter order. After 10 minutes of waiting, I asked to speak with the manager, who was nice and said it was simply a busy night and that my order would just be a few more minutes. I don't know much about pizza ovens but an order that went in at 657 should probably have come out by 720. Clearly, something was off. He offered to give me some free stuff and asked that I give them another chance. I told him that is what the manager said last time. I asked for refund and he gave me one and also gave me the pizzas. One was hot out of the oven and the other was cold. I don't know what is going on at this store but it was not this way for the 1st year that I lived here but these last 6 months have been poor service, cold pizzas, and don't care attitudes by employees unless you talk with a manager. Luckily, there is pizza place across the street and another one down the road that provide much better service. ~W
pizza restaurant