pizza restaurant
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Marco's Pizza in Chattanooga (7794 E Brainerd Rd, TN 37421)
About:
Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Marco's Pizza is located in Chattanooga (Tennessee state) on the street of 7794 E Brainerd Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1423-803-5800. You can get more information from their website: https://www.marcos.com/. The coordinates that you can use in navigation applications to get to find Marco's Pizza quickly are 35.008729, -85.153826. Scroll down to find out opening hours, reviews and other important information about Marco's Pizza.
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Show menuAvailable amenities
Amenities
- Good for kids
Offerings
- Comfort food
- Quick bite
Atmosphere
- Casual
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Dining options
- Lunch
- Dinner
- Dessert
Service options
- Kerbside pickup
- No-contact delivery
- Delivery
- Drive-through
- Takeaway
Unavailable amenities
Service options
- Dine-in
Casey
Paid for an order online and when my wife arrived she was told there was no order. She called me and I double checked that there was an order and had even already been paid for. She went back in and was insulted. After she left, I called and confirmed the order and was told it was there. She went back to pick again, this time while I was on the phone. Needless to say we will never go back to this location. 7794 East Brainerd Road, Chattanooga, Tennessee. They have yet to cancel the charge to my card and continue to hang up when I call to figure out what happened
09.2022Bonnie
My husband said this is the BEST pizza he has had in a very long time! I order pizza monthly from various pizza chain locations in Chattanooga. I normally eat veggie but had to try a slice after his comment. It was DELICIOUS and they did not skimp on the toppings! 5 ⭐️ ⭐️⭐️⭐️⭐️
08.2022Robert
Great 👍 price's Hot food, cold salad and on time delivery. Differently 1# compared to Papa John's, Pizza Hut and cardboard dominos. Thank you for taking pride cooking.
08.2022Cleveland
Not as good as it once was. We got a thin crust beef and sausage, I almost brought it back. Unappealing color , very spread toppings and dry .. its probably our last pizza for awhile.
08.2022Tanya
First time ordering from this store. Will not be ordering from here again. Specialty pizzas had very little toppings. And the toppings that were there basically only on one side of the pizza. Also, ordered a pizza bowl. Requested NO cheese, added tomatoes and it was delivered with cheese and a half empty bowl with no meat. When I called the store about my ordered the girl on the phone stated I needed to select no cheese under the cheese and sauces tab and then basically hung up. I called her back to let her know that the bowls do NOT have that option and I have removed cheese from any place possible. Her comment then well guess you will have to call in to order next time. Really NOT impressed.
07.2022W
Good food at a reasonable price. Pizza is always ready around the time they say. Never had a problem with anything I have ordered from this restaurant.
07.2022Joe
This location has gone way downhill. I had 2 bad experiences in the past couple months with very skimpy toppings and hardly any cheese. There are several other locations in town, and I've never had any problems at the other locations. This seems to be a problem with this location in particular.
05.2022Todd
No customer loyalty. I was told by the owner he did not care if I ever come back or not after a disastrous experience. I prepaid and placed a deferred delivery order for 6pm at 11:45am to avoid the heavy wait time of Friday evenings. At 6:21pm, I called the store when my pizza hadn’t arrived yet to make sure they hadn’t overlooked it. I was told it would be out for delivery within the next 10 minutes. At 7:07pm, I called the store a second time to check up, and I was told the delivery driver was out with my order now, and I should get it within the next 10 minutes. At 7:40pm, my order finally arrived, except they only had one of my two pizzas. The delivery driver told me they must have forgotten to put the other pizza in his delivery bag, and he would have to go back to the store to get it. I called the store irate after waiting for almost 2 hours, and I briefly spoke to the owner. The conversation started polite enough as one could in that situation. He explained that they were short 3 drivers and overwhelmed at the moment. He could see from my account history that we order very regularly from his location (typically 3-4 time a month). I told him after waiting for over 2 hours at this point, AND botching the order that was finally delivered, that I wanted my pizzas made fresh for that night, and to be compensated for my next order to make up for the absolute fiasco we went through. The owner acted as if I was being completely unreasonable, and that my request was not possible. He could either give me my pizza free for the night, or just given store credit for the future. After a brief back and forth, I lost my composure and said “You’re the f*^%ing owner and can’t do more to make this right?” At this point, the owner also lost his composure, went on a tirade about how much he hates profanity, and that he didn’t care if I ordered from his location again. This is an extremely unfortunate ending in my opinion. I was upset, the owner was upset, he lost a loyal customer, and my girlfriend and I shared one ice cold medium pizza. As someone who has spent over $1000 in 2021 at Marco’s East Brainerd, I didn’t feel like asking to be compensated roughly $80 (2 orders) for this night was asking too much. The owner felt like since he’s 3 drivers short they should get an automatic pass for dropping the ball. They have good pizza but absolutely horrible customer service. Unfortunately, I will never order from Marco’s East Brainerd again.
01.2022Laura
Updated: I have spoken to management. They refunded my pizza. Is this considered pizza? All I see is burnt cheese and crust. I called and they said they personally made it and it was not burnt. Well photos never lie. Please see attached. This was my first and last time ordering. I have had Marcos in Knoxville and Cookeville and they would never allow this piece of dough leave their store. I am now calling my bank to get this charge taken off. Thanks.
09.2021jimmy
On 7-20-2020 we ordered a few pizza's from this location, when we got them the boxes were soaked in grease on the bottom and it had leaked out and covered a portion of the top of the boxes as well. I immediately called the store to inform them and all I was getting were excuses that the pepperoni magnifico makes a LITTLE more grease but I tried to tell them it looked like the boxes had sit in grease and soaked it up as well as the bottom of the pizzas and told them I wanted them remade that I was not going to eat something like that. The night shift manager told me rudely WE'RE NOT GOING TO DO THAT, his name is DARRELL HARRIS. I insisted on them to be remade so he said let him call his manager who's name is BARRY WALKER and I was then informed to call the next day to get it corrected so I told them I was on my way to get a refund. When I got to the store no manager in sight but they had to call him so he could be on the phone. I asked the employees if they'd eat a grease soaked pizza like that and of course with him being on the phone 2 of them said yes and the 3rd said he didn't eat pizza but after me touching all over the pizza to be able to take pictures the one that didn't eat pizza took it out and put in his car after the refund was issued, watch out for the COVID. Never again will I go to this place, rude inconsiderate managers. Told them all of this could have been avoided if they would have just remade the pizzas but I'm glad they didn't cause I'm sure it would've turned out the same..... In response to the owners automatic reply, I do not want to go to a customer feed back page to give the same information as I did here. Your managers are unprofessional and inconsiderate if they want customers to call the NEXT day to have an issue corrected.
09.2020