6 Best home improvement store in Austin, Texas (TX) 2024

Called at 2:26 pm and asked if they offered key cutting services. I was told they do. I asked if they cut car keys with chips. I didn’t need programming, just cut. Ken said: “We do, and the guy who does that is working this afternoon so come on down.” I asked what the cost was since it’s not close to me, and he said he didn’t know, but that the other guy was cutting a key, and he could take my name and number and he’d call me right back. Half an hour later called back and Ken answered and said: “Can you please hold?” But he’d already put me on hold before I could respond. When he came back I said I was waiting to hear from the key guy and Ken said: “Oh now he’s programming someone’s key. These are services you need appointments in advance for.” But he’d told me priorly to just “come on in”. After putting me on hold for 20 minutes David came to the phone and said it costs $25 to cut a key. I said I didn’t need the key, or need it programmed, just cut. He said it was $25. So I asked what it cost to have it cut and programmed and he said $20-25. So I asked why it would cost on the high end of the range to JUST cut it. He then said: “I have a sheet in front of me and it says I have to charge $25 to cut a key.” I asked if it would cost $25 to cut a house key and he said: “If you buy the key it’s included. But if you bring me a blank, it’s $25. Actually, this is how I should have said it: If you bring in a key we can’t cut it.” I said that was in direct opposition to what he’d told me at the start of the call. And he said: “Yup. I changed my mind.” I said: “Okay, so it’s not a policy to not cut keys brought into you, you just don’t want to do it.” And he said: “Yup. I changed my mind. I don’t want to do it. That’s my choice.” So it’s now 3:26. It took one hour to find out David can only charge exactly what’s on the sheet even if you don’t need programming, but also has the ability to do whatever he wants after jerking you around for an hour and say: I don’t wanna. What kind of business is this? Absolute garbage. Also, if there was a sheet right there with the prices, why couldn’t Ken read that instead of wasting an hour of my time? ~Inez

Home Depot is the place for your do it yourselfer or contractors. You can buy pretty much anything to repair your home, or materials for a remodel job. If the store doesn't have it in stock, then you get it ordered online or in the store from the Department you need or simply go to customer service to place your order. Happy Repairs, The Fox 👌 ~G

Been shopping here a long time and everyone is always super helpful but last night Oscar went above and beyond to help me and really saved me in a pinch. I really appreciate him and he’s so knowledgeable that the team instantly thought of him to help me. ~goldy

Nice staff. relaxed environment. good choices in the houseware & hardware for homes & local businesses. ~Frank

Good selection and probably the only Home Depot I can go in and get out quick. Not too many people for a Sunday and didn’t have to wait in line at checkout. The store is organized and everything I needed was in stock. Customer service was great also. Good selection of plants which was the main reason for my visit today. Much better than other stores I have visited ie lowes. ~Christopher