Best boot store in El Paso, Texas (TX) 2024

Sold used shoes online and went to exchange them at the local store and was blamed instead of investigating my claim to corporate. Thought it would be quicker but now have to send back online and wait for my money back to order. I have given this place business for 4 years now but that was the last time. ~Gentry

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Very disappointed with this place overall, the employees have no idea how to retain the information necessary to perform job duties properly. I had ask for a pair of boots my size and was given a pair that had the wrong size on the box and also were the wrong size inside the box. When I tried to exchange them the manager refused to exchange them or work with me at all because I had already tried the boot on. Never had I dealt with such unprofessional behavior. I advise you not to spend a dime here, they lack integrity and could care less about their customers. ~Sonia

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I don’t normally like to post bad reviews, but I went in excited cause I really wanted new shoes and I’m short so I couldn’t really see the other sizes, and no employee bothered to ask if I needed help, employees are just standing there and talking or flirting 😂 and about three employees just ignored me and walked in the back room. Talk about customer service! SMH 🤦🏻‍♀️ better off going to the one by Zaragoza now that’s customer service! ~Jacqui

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