5 Best bank in Hurst, Texas (TX) 2024

Worst Bank of America location period. There are a few closer to my house with better service, but I can only go on the weekend because they keep cutting hours to physical locations more and more. I have to visit this location because it's next to my work and on the way to a different bank I deal with. Cutting hours of service and having only one employee working the line is NOT how you manage a location. It's impossible to get in and out of this location. There are 7 employees that I can count at their busiest time. 9 customers in line to see the teller, and ONE, I repeat ONE teller. ONLY. There is always just ONE at this location. The drive thru has been closed since the beginning of the pandemic, so we have to come inside. What's everyone else doing? Only one of the other people has a customer in their office. The manager is the door man instead of helping with the line. A customer complained on the way out, and the manager just told him that people are working from home. How can you be a teller from home? How do you have so many other employees in the branch in random offices helping no one and say they are working from home? Why is no one cross trained? Don't tell me you specialize in service when you have none. Even Walmart does a better job. Dear BoA, this branch needs to be closed or completely retrained. Especially the "manager" who just tells people to stand in line. Sincerely Everyone. ~Shaban

Makala was super helpful and sweet while helping my kiddo open a savings account. Can't just walk in without an appointment to see a banker anymore but once we were there for our appt there was no wait. ~J

The bank is great been with them for over 7 years, my only complaint is if you call customer service prepare to wait on hold for a very long time no matter what day or time. Don't know if understaffed or what. As a business owner customer service is my biggest pep peeve. And waiting on hold for close to an hour to over an hour just to talk to someone is terrible and may switch my 2 business accounts and savings to another bank just because of hold time. ~Joey

I wish I could give this place zero stars. First off they won't validate parking unless you sit down with a teller. Then their shared credit union system was down so I couldn't even get my money out. I asked if my parking could validated and the lady refused. Thanks for wasting my time and money. I need to open another bank account but definitely won't do so here. Update: I later went to Fort Worth city credit union that same day just minutes later and they were able to take care of my needs. This was another shared branch credit union. ~matthew

I take care of my Uncle's finances so I have to deal with this bank. They are WONDERFUL!!! They treat him kindly and with respect. They treat me this way, also. He had accounts at two banks one was very rude to me. After 2 1/2 years of their rudeness, he decided to move all his money into the bank where they are kind to me! Thank You Bank of Texas for being Texas Kind & Texas Happy!!! I enjoy working with you to care for my uncle!!! ~Kim