I had transmission work done to my 2007 Cadillac Escalade in 2017 by Quality Care Automotive. I paid $2400 to have the transmission rebuild, well as least I thought. A few months later I was having the same issue. I contacted Quality Care Automotive to inform them I was having the same issue. They sent a flatbed truck to my home to pick up the vehicle, to reevaluate the issue. I receive a phone call, telling me it not a transmission problem, it is something electrical going on with the vehicle. I’m like okay, I just paid $2400 to find out its electrical. I was driving the vehicle every now and then but not far. At the time, I didn’t want to put more funds into vehicle right away so the vehicle set more than I drove it. I then get deployed and COVID hit, so I’m definitely not driving as much. Fast forward to 2022, as we move out of the pandemic, I decide to take my vehicle to a mechanic, and he tells me it is a transmission problem. I’m thinking how, this transmission only has 6000k miles. He tells me to take is back to Quality Care Automotive. I take it back to Quality Care Automotive to check it out. They call me the next day and tell me; it is definitely a transmission problem. We can fix the problem and honor the price you paid in 2017 which is $2400. To get the transmission fix at today’s price, it would be $3500. I asked why wasn’t if fixed the first time. Their response “Parts go bad”. This is why it is so hard to trust mechanics. Now, I’m thinking was anything ever done to my transmission. Maybe they didn’t drive it long enough to identify an issue and gave it back and said we replace you transmission or maybe they used use parts to fix my transmission. I’ll never know. Definitely wouldn’t go back to this shop and blow $2400 Service: Transmission replacement ~Tobby
auto repair shop