auto repair shop
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Victory Lane Automotive in Universal City (264 Kitty Hawk Rd, TX 78148)
About:
Looking for Auto Repair, State Inspection, or the most accredited Mechanics in Universal City? Victory Lane Automotive opened in June of 2000 by longtime resident Scott Lokey who grew up in this town, and wants to earn your trust. We offer personal, excellent, and trustworthy service. We offer a free local shuttle service as well as pick-up and delivery to help you with transportation. You can also wait while we service your vehicle and relax in our very clean waiting area. We offer the best warranty in the area at 2 years or 24,000 miles. If you are looking for a place to get an Oil Change, Brake Repair, or any other Auto Repair or Maintenance please stop by so we can meet you and introduce you to our friendly team!
Victory Lane Automotive is located in Universal City (Texas state) on the street of 264 Kitty Hawk Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12106588325. You can get more information from their website: http://victorylane-uc.com/. The coordinates that you can use in navigation applications to get to find Victory Lane Automotive quickly are 29.553544, -98.301267. Scroll down to find out opening hours, reviews and other important information about Victory Lane Automotive.
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Show menuAvailable amenities
Planning
- Appointments recommended
Amenities
- Mechanic
- Toilets
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Health and safety
- Staff required to disinfect surfaces between visits
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Christopher
Integrity and sincerity are the traits I associate with Victory Lane Automotive. I have had my vehicle serviced here on several occasions and have always been pleased. Although not a gear head, I am conversant on maintenance and repairs of my jeep and at no point have I been charged a part or service that I did not need. A business relationship is built on trust and I have full confidence in all of the recommendations given to me by their staff. So even if you are not mechanically inclined, you can take your vehicle to Victory Lane Automotive and for once breath easy that the service and parts you are receiving are necessary. Thank you Matt for running a first class operation. Thank you Rachel and Janell for the friendly service and patience. Services: Auto engine tuning, Brakes, Oil change
07.2022James
My positive comment is the assessment and work done on my car. However regarding customer service and rapport, I will never return to this business again and will advise those in my circle of influence to do the same. Particularly the service person Matt spoke rudely and condescending on 2 separate occasions. His overall tone was condescending. I thought it was a misperception on my part during our initial phone conversation, but during a subsequent conversation when he already had my car in for service, I continued to recognize the same tone; as an example- he asked me a question about the issues I was having so I answered, giving context to what problem started first, he interrupted me with the statement, "I didn't ask you that." I was offended and bothered by this, but as a 25yr Army veteran, a current small business owner, and clinician in an Emergency department, I recognize poor communication skills and a lack of customer service. I proceeded with my sentence in explaining my response to his question. If Victory automotive does quality automotive repair for 20+ yrs, which it appears that they do, it is poorly overshadowed by Matt's lack of customer service. For the actual technician who assessed and performed the work on my vehicle and the pleasant young lady at the front desk, I want to say thank you and keep up the great work. However to Matt, and whomever he works for, I ask to consider if you were treated in the manner I was treated the next time you were seen in a doctor's office or emergency dept, would you return? If I delt with my clients in my personal business that way, or my patients, I'm sure they would not, or at the least would complain. I recommend that the owners talk to Matt. I will no longer patronize this establishment
07.2022Robert
I usually do most of the maintenance on my cars, but when it comes to repairs that are out of my wheel house Victory Lane is the only place that I can trust to uphold my standards of high quality. I have had many vehicles over the years from a Ram 2500 that needed an entire transmission replaced, to a Porsche that had a very weird over heating issue. The guys at Victory Lane were always able to diagnose and repair my issues in a timely and excellent way. I will continue to trust the team at Victory Lane with all of my future needs! Services: General repairs & maintenance, Air conditioning, Engine repair, A/C installation & repair, Transmission replacement, Vehicle Inspection, Auto maintenance, Brakes, Oil change, Steering & suspension replacement, Electrical, Vehicle safety inspection, Auto engine diagnostic
06.2022Me
Thank you Victory Lane Automotive for the great job you guys did on my car. I did appreciate the same day return of my vehicle. I will be returning for future maintenance. Thanks so much for all your hard work.......Loretta Biesenbach Services: General repairs & maintenance, Wheel alignment
05.2022Matthew
Was referred here by Discount tire for a free alignment check cause I just purchased 4 new tires. Matt was very friendly and helpful. My alignment was good and they did not charge me at all. These guys could have easily charged me for it but chose to be honest and genuine. I will be back because now a days you really don't know who you can trust!! UPDATE:4/29/22 I’ve been here multiple times since my initial visit and I am so happy to have found this place. Rachel and Matt are always amazing and Janelle (I think) who is new is just as amazing. Also, my A/C is working better now than it did when I bought the car 6 years ago!
05.2022Premwadee
Very impressed. Two pretty young ladies were at the appointment center who warmed welcome customers. This business is smart to put women handle customers at first point. Fast services indeed less than 30 mins. I got rid of the old place that I used the services for 12 years cause they changed new staffs that not even helped me out from my low technology. Will keep coming to this place and share this great service to friends.
04.2022j
I have taken my wife's BMW here two different times and they addressed my concerns and fixed the issue. I will be a repeat customer for sure. Very friendly, professional staff, and knowledgeable on many different vehicles to include BMW's. So hard to find a shop other then Dealerships to work on or understand German engineering. Thank you
04.2022AJ
Victory Lane is a great example of a "small business" that excels in making every customer and their vehicle feel important. I've known Scotty for years and now know Matt and Rachel for a good couple of years. As someone who doesn't know anything about cars, Matt helps break down your car issue(s) and educate you in the issue, the repair,and the after care. Rachel is the absolute sweetest! Every time I go to Victory Lane, upon walking in I'm greeted with a smile and by name. Rachel always makes sure you are taken care of in any way she can help. If I ever have to stay at the shop during my repair, Rachel always makes sure to strike up a friendly conversation. We all hate car maintenance but it helps knowing there is a great team at Victory Lane to help you out and do the best for you and your vehicle and not just out to get your money. Services: General repairs & maintenance, Air conditioning, Tires, A/C installation & repair, Air & cabin filter replacement, Oil change, Battery, Electrical, Auto engine diagnostic
03.2022Greg
This is the best mechanic shop I've been to. The staff is very knowledgeable and can answer my questions with confidence, not empty promises. They do not try to push selling extra services and products not needed, but will also keep track and go over with me what needs to be done in the future. The service is done quickly and accurately. Staff is always friendly and willing to go that extra mile to keep my business. Thank you Victory!
03.2022Scott
I've been to plenty of service shops in my day. I can't tell you how refreshing it was to find Victory Lane Automotive last year. They are friendly, transparent and honest. These are all traits that can be hard to come by these days, but this place checks every box. I want to thank Matt, Rachel, and the entire staff for all their help. You now have a customer for life. Services: Auto engine tuning, General repairs & maintenance, Exhaust, Engine repair, Carburetor cleaning, Brakes, Electrical repair
03.2022