Best cell phone store in Sandy, Utah (UT) 2024

I had a horrible experience at TMobile Southtown mall in sandy Utah. I spent hours getting a new account and it was still wrong. The next day I spent over 90 minutes trying to correct the problem and the sales help including the manager were rude as can be and hid in the back office most of the time. I had to call the customer service dept and after 1 hour they resolved the problem that the other store created. Is this what I should expect from t-mobile in the future??? ~Carol

Upgraded our phones online because we can’t trust this store. Received a message from T-Mobile telling us to return our phones by shipping them in or by bringing them into a retail store. When we brought the phones in all three associates advocated that we had to ship them and they could not be returned in-store. They’re willing to lie to your face in order to avoid having to do any work that isn’t tied to a sale. If we could trust them on simple little tasks like this, we’d be FAR more inclined to upgrade in store. Plenty of other honest stores near by. ~Cole

My husband and I came in not looking forward to all that making changes to our plan would entail. We needed to remove ourselves from family plans and create a new plan together. We worked with T and she was ABSOLUTELY AMAZING to work with. Her calm, patient and kind demeanor (despite us being frustrated AND having many customers to wait on at the same time as us) calmed us down and made us feel SO comfortable. She knows her stuff and was able to answer all of our questions very clearly! She took us through the process and it was flawless. She was kind to ask all the questions that would ensure we got the best deal possible. As if all this wasn’t enough, she stayed PAST closing to make sure we got everything taken care of. I haven’t received service this amazing since I don’t know when. T, we appreciate your help so much. AT&T, we hope you are showing your love and appreciation for your employees. They are making you proud! ~Carli

Rayna is the best! She was so sweet, and she took really good care of me. I needed to switch my phone number to AT&T. For some weird reason T-Mobile had a protection lock on my ability to transfer to another provider. I called T-Mobile support, and she stayed on the phone with them, until they took off the transfer protection. She even went interrogation status on them, and wouldn't get off the phone with them until they did what was necessary. All the while, she took care of billing, transfer, payment options, for my new phone, etc. while all of this was going down. It took us an hour. Not because of her, but because of T-Mobile support. They're the reason it took so long. If they were more competent, we would have been done in, like, 10 minutes, at most. Such a professional, and takes care of the customers. She's 100% the reason I'm glad I switch to AT&T! Thank you, for your hard work, and I look forward to coming in, again! ~Madison