Want to express my deepest appreciation to Jenna and the rest of the staff at Yves Delorme, who rushed out a replacement robe after my brand new Etoile bathrobe (a birthday gift from my MIL) got thrown in the washing machine with the belt on. That mishap, which ripped off the belt loops and tore two holes in the robe, could have simply been a “tough luck” situation. But one phone call to Jenna followed by an email with photos, and a few days later I got word about the replacement. Deeply appreciative for the great customer service. A truly class act, and a business I’ll be patronizing for my own line. Needs in the future. ~Kenneth

This place is always full of such good vibes. Sales associates are not pushy, but there if you need them or their advice. The careful curation and all of the hard work that goes into this place does not go unnoticed. I could spend hour and hours here finding treasures! ~Ashley

Had an appointment today for internet installment. I did not expect how late the technician is. I call customer service and I also did not expect most of people working there have an heavy accent. They were very helpful, I feel bad for them because they were trying their best to provide me with information the best as they could. I encourage CenturyLink to maybe provide them a program to further train them to advance their English to ensure quality customer service. I won't lie, it was extremely hard for me to communicate with customer service in call just because it was hard for me to understand what they were talking about. Luckily I was in no rush and slowly work with them to resolve the problem. Aside from that I am still very upset that CenturyLink does not give me any confirmation about what will be happening. Customer service told me I am supposed to receive email or a call from the local CenturyLink, but I got nothing. Everything seems to be resolving since the customer service people called the technician and ask them about the situation. Once everything is sort out I hope I will get the right service I paid for. Had CenturyLink in Washington State before, I had no problem with them there. For some reason it was a pain to get everything set up in Virginia, I do encourage the company to improve their way of operation to ensure quality services so it won't be inconvenient for both party. ~Xueni