Best cosmetics store in Fairfax, Virginia (VA) 2024

Great service from the pharmacy. The store have 50% discount on selected item from Christmas and some items over the counter like vitamins. No long wait when checking out. ~RCS

If only it was possible to give negative stars... Had an awful experience with the store and employee here. I was trying to purchase a VA lottery scratch ticket from the machine and it accepted my $30 in cash, but an error message popped up and used the credit but did not give me a physical ticket. So naturally, I tried to receive help from the employee. She was extremely dismissive from the beginning, stating that there was nothing she could do to help because there isn't a key to open it and that I had to call the number on the machine. She also said that the specific machine I used tends to do that (?). If that machine has a history of malfunctioning, please put a SIGN on it stating that so people don't use it! I asked for the cvs store number as an identifier for when I needed help and she told me okay but did not provide it. I left the store to call the number and they weren't of much assistance. Which makes sense, how are they supposed to return my cash to me over the phone?? I returned to tell her that and she accused me immediately of lying (that I didn't call the number, when I literally had proof in my call history that I did). She gave a lot of attitude and called the number herself and had the situation resolved within minutes after speaking with someone. She also kept rolling her eyes at me throughout the interaction, which I found extremely disrespectful and refused to give her name or to allow us to speak with another employee or manager. I got my cash back which is great, but I don't understand why she couldn't just help before I was forced to go all karen. I hate confrontation so this whole situation felt icky... Anyway, customer service here is an absolute joke. ~Ji

This pharmacy was bad before but, since this has become Walgreens every prescription I have is messed up. Every refill is a problem. I am on auto refill with them and that never happens. They mess up a refill and I complain and then I get spammed with calls, texts, and emails for the next one. Not being opened on any day on the weekend is an issue too since my GP is opened on Saturday. Moving my prescriptions, as soon as, they manage to fix this last refill. I have one pill left and they have done nothing with the refill situation. ~Robyn

Don't usually shop at Walgreens. I do appreciate their serving as a provider of COVID vaccine doses and boosters. Their website for making a COVID vaccine appointment could use some improvement. It doesn't work properly with Google Chrome and filling out the consent form in advance does little good since the Pharmacy starts over when you arrive. ~David