I ordered a combo meal. Instead of a drink I got a frosty. The drive-thru attendant ask me did I want chocolate or strawberry, I said chocolate. I paid for my food, said thank you to the not so friendly cashier, and drove off. I got home, ate my food, the burger and fries were good, frosty was good until I reached the bottom. The bottom was filled with strawberry (unbelievable). I was like, "why is strawberry n the bottom and I specifically asked for chocolate". The only thing that made since to me was they started filling the cup with strawberry and remembered I said chocolate and didn't want to get another cup and decided to put the chocolate over the strawberry in hopes of hiding it.
Four things I thought immediately and they should have thought of as well.
1: I the customer asked for chocolate and that's
what I should have received.
2. What if I was allergic to strawberry.
3. What if I had an allergic reaction from it.
4. Why couldn't I had just gotten what I paid and
asked for.
I know they're busy with so many orders from the drive thru, but sometimes I feel that some workers (not all) feels that it's okay to make a mistake and not correct it because most people won't go all the back to return it anyway.
Everyone is on edge these days, because of the pandemic, inflation, gas etc. But remember small things matter too, especially when it can affect your health and life. Just be conscious of others.
I'm not mad or upset, I love Wendy's and just wanted to make them aware. ~Angela
fast food restaurant
hamburger restaurant
restaurant