Best tool rental service in Woodbridge, Virginia (VA) 2024

Bad customer service. Too many teens working here and act like they don’t wanna work or help anyone. My husband needed help and the guy didn’t even want get out from the cashier register. I Once took my battery here and said it was good battery and it will take 5 hours to charge.picked up my battery and it wouldn’t start. Took my battery to another auto zone on route one and they told me that the battery is not good and it only takes 45 mins. Don’t go to this auto zone if you wanna get your time wasted. I highly recommend to go to the one on route one they have the best customer service and helpful staff. ~Yanet

Came here and bought windshield wipers for my car. No problem. While I was there, I ordered some floor mats for a car, was told they would arrive in a few days. Never got a call on the ETA day. I called in and they told me that my order couldn't be filled. This was a time sensitive order. My issue is I was able to order and pay for the part but then all of a sudden, the part was stated it wouldn't be filled without any reason why. Tried to refund it over the phone. They couldn't. Came in and I spent close to 30 mins trying to get a refund. Here's the kicker, they said when the part comes in, they will call. ???? After they told me they couldn't fill the order. No idea what's going on here nor do I care anymore. Not a good experience outside of the guy who installed my wipers. ~Ali

Out of the way of the main shopping area and bit ghetto, but received helpful service from an older worker named Mo for a part that was not available at half a dozen stores nearby me. I was surprised by the young age of the other workers - they were pretty useless. There was also an older Spanish-speaker male worker outside helping a woman with her car, and he seemed very helpful and engaged with her car problem. Overall neutral/fine trip, so 5-stars. Hopefully I won't have to be back in Dale City again! ~Jen

If I could give them zero stars I would. No type of assistance at all, manager on duty just stood there and looked dumb founded. I came to get assistance on new battery that was installed by another advanced auto parts because it kept stalling randomly. So it stalled right in front of this particular Auto Parts so I figured hey could somebody come out and at least tell me why it keeps doing it or check to see if they installed it right? Which I thought was a fair assessment. After waiting to be acknowledged for several minutes I finally ask and was told to just go back to the store that installed it. Mind you they have FREE battery testing and installation and I would have even tipped or paid something just for some type of assistance. So instead of helping me or even coming to see what the issue was I was turned away and told to go else where??? And this was 2 older black gentleman, one which seemed to be the manager. Needless to say I had to pop my hood and rig it to start myself but those 2 men were completely useless. ~Q's