Best auto body parts supplier in Pasco, Washington (WA) 2024

Based off of my experience this day July 2022. It wasn’t completely about the price difference it was about the service. I was raised in the days when customer service was very important. The customer is always right especially in a situation like this. This service might’ve been because that is how they train their employees to be. Growing up I was always told to provide the best service possible and yes the customer is always right. Yes there are scenarios where it could be a mess up or wrong information. But they literally did a price change and left the old price tag in a visible location. I still purchased the product because I needed it at this time. But my future at the store will cease to exist. A one dollar difference Lost thousands of dollars of future purchases. My only recommendation is about in-store service. I went to my local O’Reilly store and purchased a galvanized drip pan. On the display I noticed the price for $13.99. When I purchased it said 14.99. After my purchase I went back to the display and let the cashier know the price was $13.99. He walked back and said no it shows right here $14.99. It was marked with both prices the $14.99 price was in a hard to find location and the $13.99 was visible. The cashier said no it’s 14.99 I said then you need to fix your display so it doesn’t show both prices. I remember back in the days when Customer Service what is something a business strived for providing. It was obvious today that customer service at O’Reilly‘s in store isn’t available. Customer is always right do you remember those days? Because of this experience I will not be visiting oreillys.com or O’Reillys in store business. This one dollar difference will affect your company by the thousands If not more because of my reviews I will make others aware of this and if they choose to listen or choose to experience it for themselves. ~Kelly

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Good experience. I was able to recycle my used oil and found other items of interest. Noticed an AGM battery at a reasonable price. Staff were friendly and helpful. Will go back for other items as needed. ~Dave

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