auto parts store
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O'Reilly Auto Parts in Pasco (5425 N Rd 68, WA 99301)
About:
Your Pasco, Washington O'Reilly Auto Parts store #3771 is located at 5425 North Road 68. We carry the parts, tools and accessories you need, as well as offering Store Services like free battery testing, alternator & starter testing, wiper blade & bulb installation, fluid & battery recycling, and Check Engine light testing. We are also one of many O'Reilly locations that resurface brake rotors and drums. If your repairs require a special tool, check out our free tool rental program (refundable deposit required). If you need assistance, stop by and talk to one of our Parts Professionals today. With over 5,000 O'Reilly Auto Parts stores across the U.S., there's always an O'Reilly Auto Parts near you.
O'Reilly Auto Parts is located in Pasco (Washington state) on the street of 5425 N Rd 68. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1509-545-1054. You can get more information from their website: https://locations.oreillyauto.com/wa/pasco/autoparts-3771.html. The coordinates that you can use in navigation applications to get to find O'Reilly Auto Parts quickly are 46.276697, -119.185356. Scroll down to find out opening hours, reviews and other important information about O'Reilly Auto Parts.
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Available amenities
Payments
- Cheques
- Debit cards
Planning
- Quick visit
Recycling
- Batteries
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Unavailable amenities
O'Reilly Auto Parts doesn't have any unavailable amenities.Categories
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Kelly
Based off of my experience this day July 2022. It wasn’t completely about the price difference it was about the service. I was raised in the days when customer service was very important. The customer is always right especially in a situation like this. This service might’ve been because that is how they train their employees to be. Growing up I was always told to provide the best service possible and yes the customer is always right. Yes there are scenarios where it could be a mess up or wrong information. But they literally did a price change and left the old price tag in a visible location. I still purchased the product because I needed it at this time. But my future at the store will cease to exist. A one dollar difference Lost thousands of dollars of future purchases. My only recommendation is about in-store service. I went to my local O’Reilly store and purchased a galvanized drip pan. On the display I noticed the price for $13.99. When I purchased it said 14.99. After my purchase I went back to the display and let the cashier know the price was $13.99. He walked back and said no it shows right here $14.99. It was marked with both prices the $14.99 price was in a hard to find location and the $13.99 was visible. The cashier said no it’s 14.99 I said then you need to fix your display so it doesn’t show both prices. I remember back in the days when Customer Service what is something a business strived for providing. It was obvious today that customer service at O’Reilly‘s in store isn’t available. Customer is always right do you remember those days? Because of this experience I will not be visiting oreillys.com or O’Reillys in store business. This one dollar difference will affect your company by the thousands If not more because of my reviews I will make others aware of this and if they choose to listen or choose to experience it for themselves.
07.2022Jose
Love the customer service everyone is very nice and respectful, if you know what your going for they help you right away and if you don't they'll work with you to figure out what you need, especially the young man named saul Arrieta every time I go like I said very respectful he is very good at recommending parts or even with cleaning supplies I really recommend this location on road 68.
06.2022Daniel
Manager was nice 👌 Helped me get some high mileage gas tank fluid for my car. Stores always clean and usually someone always greats you when you walk in and asks if you need help with anything.
05.2022Scott
Easy location to get to. Online ordering and pick-up went without issue. Has most everything you need for your ride.
02.2022joe
Purchased lifetime Ultima alternator. After two hours the alternator stopped charging. Turned off all loads and limped to tri-cities. Although disappointed I was assured knowing the part was under warranty. The vehicle has BCM regulated charging. The minimum voltage should be 13.9. After 2 hour drive dropped below 12 volts. Shut off restarted and got back to 13.5. Loads off made it to store in Pasco. Pulled the unit and took in to find they had no stock. They ordered a delivery from a store 4.5 miles away. Ok so I am thinking an hour or so. No luck. Delivery truck is on a scheduled run. No exceptions. 2.5 hour estimated delivery delay. I put the unit back on and drove to the other location on road 68. The counter person interrupted when I described the issue and said “has to fail on the tester”. Obviously he can’t duplicate 2 hour run time. No warranty. He coldly stated you can buy another. So far over 2 hours trying to get the part warranted. I have spent thousands at Oreillys over the years. I also run a service department that spends more. I am very familiar with the vehicle and the charging circuit. If you can’t warranty the part in unique circumstances don’t claim to have a lifetime warranty. If you treat me this way I have to assume you treat my customers in the same manner. Very poor service. I have over 40 years experience as an automotive tech/manager. I can only assume you treat those with less knowledge worse. I paid for the alternator. Over 5 hours no issues. I expect to be contacted and to get a complete refund. As the store level employees are not able to help perhaps a district manager could intervene. BTW the store I normally work with offered to resolve without any reservations. Oreillys management should be concerned. I know as a store manager I would be.
11.2021John
They seem to only quote the high end part price unless you ask. It pays to shop around for pricing regardless. Sometimes the smaller independent owners you can get better deals..like 9 to 9 auto. They happen to not have my part at the time, but the pricing was better.
09.2021Crystal
I got there just before opening the manager let me in I explained that I honestly didn't know what I was looking for and he took me right to the product and sent me on my way! Great customer service!
09.2021Walter
I guess I will have to quit going to this auto parts and drop my membership I have. I never get to use my discounts Everytime I spend money there they email me a discount coupon but by the time I go back to spend $100's of dollars again my coupon is expired by a couple days and they won't honor it, very disappointed in there customer service
09.2021Myles
went in to get parts for my ol’ girl, a young man named anthony helped me out with everything i needed and even helped me make better decisions with what i needed! will definitely be going back whenever i need anything else !
09.2021Jeff
O'Reilly's has been decent until now. Started with bad wheel bearing grease. The car was never driven, and while still on jack stands, the grease turned to liquid, running down onto the new brakes (pictured) of a collector car. Tried to return the O'Reilly's exclusive brand 'MasterPro' grease. Assistant manager would not take it back because I didn't keep a receipt for $5 worth of grease, which is only sold at O'Reilly's. The minimal cost of refunding grease and providing replacement seals would have kept my business, even with the amount of labor and inconvenience to repack wheel bearings. Now I will take my business elsewhere and share the story of a poor product and bad customer service.
09.2018