Best car repair in Pasco, Washington (WA) 2024

Based off of my experience this day July 2022. It wasn’t completely about the price difference it was about the service. I was raised in the days when customer service was very important. The customer is always right especially in a situation like this. This service might’ve been because that is how they train their employees to be. Growing up I was always told to provide the best service possible and yes the customer is always right. Yes there are scenarios where it could be a mess up or wrong information. But they literally did a price change and left the old price tag in a visible location. I still purchased the product because I needed it at this time. But my future at the store will cease to exist. A one dollar difference Lost thousands of dollars of future purchases. My only recommendation is about in-store service. I went to my local O’Reilly store and purchased a galvanized drip pan. On the display I noticed the price for $13.99. When I purchased it said 14.99. After my purchase I went back to the display and let the cashier know the price was $13.99. He walked back and said no it shows right here $14.99. It was marked with both prices the $14.99 price was in a hard to find location and the $13.99 was visible. The cashier said no it’s 14.99 I said then you need to fix your display so it doesn’t show both prices. I remember back in the days when Customer Service what is something a business strived for providing. It was obvious today that customer service at O’Reilly‘s in store isn’t available. Customer is always right do you remember those days? Because of this experience I will not be visiting oreillys.com or O’Reillys in store business. This one dollar difference will affect your company by the thousands If not more because of my reviews I will make others aware of this and if they choose to listen or choose to experience it for themselves. ~Kelly

Lot of knowledge in this place, great folks to work with! ~Scott

Good experience. I was able to recycle my used oil and found other items of interest. Noticed an AGM battery at a reasonable price. Staff were friendly and helpful. Will go back for other items as needed. ~Dave