auto body shop
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Caliber Collision in Cockeysville (10525 York Rd, MD 21030)
About:
Caliber Collision didn’t become the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to our teammates, our customers and our communities. Caliber offers a network of 1,150+ convenient repair centers throughout 32 states in the U.S. to meet your service needs all year round with an industry-best limited lifetime warranty that protects you for as long as you own the vehicle. While it’s not easy to turn an auto accident into a memorable service experience, our teammates are committed to providing 100% customer service and satisfaction. So, when you hand over your keys to Caliber, know you’ve made the right choice, and the first step toward Restoring the Rhythm of Your Life.
Caliber Collision is located in Cockeysville (Maryland state) on the street of 10525 York Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14106280708. You can get more information from their website: https://www.caliber.com/find-a-location/hunt-valley. The coordinates that you can use in navigation applications to get to find Caliber Collision quickly are 39.476270, -76.641248. Scroll down to find out opening hours, reviews and other important information about Caliber Collision.
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- Appointments recommended
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- Wheelchair-accessible car park
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Suzy
Overall, I was unimpressed with this location. Communication was an issue with automated text messages conflicting with the estimator’s text messages. The estimator for my vehicle refused to confirm a pickup day and timeframe for my vehicle. Without going into detail, the entire exchange was unprofessional and frustrating. The repair was not completed correctly and now I have to go back to have it fixed. They said I have to return to that location which is a lie. Although they close at 5:30pm, they said I would have to drop off my car by 3pm, even though the repair error is their fault. I would not return to this location or recommend it to anyone.
08.2022Philip
Caliber collision in Hunt Valley was very helpful and prompt. Would definitely recommend! Vehicle turned out great and they kept me up to date! Service: Body & Trim
08.2022Jessica
Got my car in and out quick. The staff was very nice and helpful. Everything was explained to me about what was being done to my car. Any questions I had were answered. Very easy to get in contact with. My car looks beautiful! Very satisfied with caliber!
07.2022Victor
This company is VERY VERY VERY VERY VERY unprofessional !! If I could give zero stars I would. The lady named Angela that works there refused to help us with our issue because she had a “bad day.” She had a whole attitude while speaking to us. There’s no excuse for that. And then the guy named Brian that worked there lied about how much we are supposed to pay. We talked about something totally different. He also lied about it being a deductible. Bottom line is do not rely on them to work on your car. They didn’t really do a great job on the fixing of our car either. DO NOT recommend going here…
07.2022Denise
I had a car accident and this location was closest and most convenient for my car repairs. They were super nice, very professional and fixed my car in two weeks!!!! And that was during the time where there was no power from the hurricane! All I basically did was drop my car off and pick it up and they did the rest!!! Thank you so much for the hard work!! They did an excellent job in a timely manner!! I would definitely recommend them!! Service: Body & Trim
07.2022Maureen
A bit disappointing. Had our car for 3 weeks after 4 weeks waiting for parts (understand that was not in shop's control). Upon picking car up, roof top did not work - stuck open in a rain storm. CC stated they didnt touch it during repairs and DID help fix free of charge. But, two weeks later, the driver side mirror is shaking and falling off. Again, they fixed upon request without charge. My frustration is having to go back twice to get everything right after months of waiting. Finally, due to mirror being cut off, all electric is out. We are supposed to contact dealer and , somehow, this will be worked out with insurance....
06.2022Roslyn
Quality work and customer service. Kept me updated along the way. My car was cleaned inside and out when I picked it up - even my license plate was straightened out! Services: Painting, Body & Trim
06.2022Matt
I just picked up my 2016 Chevy Traverse which was in a rear end accident about 2 weeks ago. I took it to the Caliber Collision in Cockeysville MD. I can say they did a very wonderful job fixing and I'm very happy with all the work they did., My Service Advisor was Chelsea who keep me updated every step of the processor. I can honestly say she was very professional and understanding. Thank you Chelsea and Ron (Auto Body Frame Tech) I would have given them 10 stars if I could with how pleased and happy I am with the work they did at Caliber Collision. What a wonderful team they have at this center. Plus after fixing all the damage they even cleaned the inside of my car for me which made my pickup that much nicer to find out all the details they do to keep everyone happy with the services that give to their customers. I will recommend Caliber Collision in Cockeysville to anyone that is in need of a body shop. My car is running great and looks amazing, also I can honestly say they didn't cut any corners or put after market parts on my Chevy Traverse. Thanks Services: Painting, Body & Trim
04.2022Scott
Caliber Collision of Hunt Valley cares about their customers. Nate, Daniel, Angel and the entire Caliber team will do everything they can to work with you and your schedule. Traveler’s declined to cover a portion of our repair, stating it was damage unrelated to the accident. Nate stepped in and said that Caliber would do right by us, ageeeing to fix the remaining damage at no additional cost. Nate also took care of negotiations with Travelers for them to cover our rental for the additional time as well. Travelers dropped the ball and failed to keep us informed of things during the process, but Nate and the Caliber team were there to pick up the slack. This is why we have and will continue to bring our vehicles to Caliber Collision of Hunt Valley - always reliable, you know what to expect when you get your vehicle back, and impeccable customer service! Services: Painting, Body & Trim
03.2022Bob
A very fine experience. They repaired the damage done to my car when it was struck any another car while parked. It took a long time to get the insurance arrangements made - no fault of theirs - and there was a long wait for parts. Again, no fault of theirs, given the current supply line problems our country is experiencing. They were always courteous and helpful, and the quality of the work was first rate. A fun part of the experience was their unique facility. Their lobby is about 300 square feet of a stone building built in the 20's. Not practical for repair work, but a great lobby. They even have a giant stone fireplace, which, sadly, was not in operation. But they had free popcorn. Beats the heck out of a conventional candy and cookie vending machine. Services: Painting, Body & Trim
02.2022